SQL Database Corrupt

  • 2
  • Problem
  • Updated 7 months ago
I just spent several no-kidding days uploading my stuff. Came upstairs to check and see if done (should have been - were only ~500 images to go when I checked 2 hours earlier) and the computer was shut down. Don't know why, and the second monitor was still on, so not sure it was a power issue. 

Rebooted. Relaunched. Get a dialogue that says "Unable to move some photos" informing me that the SQLite Database is corrupt. Options are "postpone 1 week" "resume later" and "try again." Try again gives same box. "Resume later" has left me at a spinning wheel with zero pictures for in "my photos" for last 20 minutes. 

The help link tells me to contact support. Support is closed for the weekend, except Twitter. 

I'm paying extra for the 1TB cloud, it's launch weekend, and there is no support?? Is this for real???
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Mike Dunford

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Posted 7 months ago

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Julie Kmoch, Sr. Development Manager

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Hi Mike, I will reach out to you offline to resolve this.
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Mike Dunford

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I called support earlier. They were unable to resolve and have escalated the issue (told me to expect callback in "24-48 working hours").
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Mike Dunford

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It took a little longer than I might have hoped, but that mostly seems to be the result of an early adopter (me) finding a newish way to break the thing. Everything is fixed now. Thanks, Julie!
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Stefan

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What was the solution to your issue?
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Mohit Goyal, Technical Support Consultant

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Hi Stefan, if you are facing the same issue then, please refer the related discussion here: https://forums.adobe.com/thread/2399510

Let us know if that helps.
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Mike Dunford

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That was the solution to my issue.