Lightroom Classic 9.2: Spot Removal Cursor Not Visible

  • 3
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
  • (Edited)
iMac at OS10.15.3 and LR Classic at 9.2 Develop Module: The spot removal cursor disappears when it is positioned on the actual image meaning that I cannot see where the spot removal is going to take place on the image. Resetting prefs, graphics card off or on, uninstall/reinstall does not change the behavior. The spot removal tool works perfectly on separate test catalogs built using 9.1 and 8.21. Adobe Support has done 3 remote sessions and not fixed the problem. I think this is a bug in 9.2. Does anyone have a solution?
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Eric Brown

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Posted 3 months ago

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Simon Chen, Principal Computer Scientist

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Thank you for the thoroughness in trying out these different scenarios. The team now has some leads to follow up on.

Best
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Eric Brown

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I would be happy to try doing that. How do you suggest I make a movie? I have tried the Spot Removal tool on an iMac Pro Andy LG 5K monitor purchased from Apple and I did not have a problem with that configuration. This might be a Thunderbolt Display issue. After I did the analysis above, the cursor worked. However, when I shut down and restarted the Mac (which I do every night), I had lost the cursor again. Anyway, let me know how to make the movie for you. 
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Venkatesh Penjuri, Official Rep

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You can use any screen recording tool, just ensure the whole Lightroom window is captured. Please upload the video to a cloud storage service and share the link with us.
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thaddeusa

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Hey all, I just found the solution for the problem, at least on my MacBook. I use multiple desktops/workspaces on my Mac and had previously set the macOS Desktop setting so that Lightroom always opened up in my 'second' desktop/workspace on my main monitor (the MacBook built-in retina). For whatever reason, I randomly thought of it and decided to remove that setting, after which my Spot Removal tool works perfectly, as expected, over and over again. I'm curious to see if this helps anyone else. Good luck. 
I simply right-clicked on the Lightroom logo, went to 'Options' and selected 'None'. 
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Venkatesh Penjuri, Official Rep

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Thank you thaddeusa, I am able to reproduce the issue by changing the desktop from the options.
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Venkatesh Penjuri, Official Rep

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Eric Brown Does the above steps mentioned by thaddeusa help in your case? 
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Eric Brown

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I tried this out and the Spot Removal cursor appeared and worked as normal. Changing the Assign to Option also fixed the other irritant that I mentioned about the dialog boxes always appearing on the second display. I set the Option to None and everything working. However,  I have a couple questions about the Options. Firstly, how did it get set Desktop on Display 2 in the first place when I was not aware that it even existed? Secondly, I have an iMac Pro with and LG 5K monitor attached. I did not have the Spot Removal cursor issue on that system but I do not have an Assign to Desktop section in the LR Options menu. What would that be? This is for the sake of curiosity since my iMac is fixed and everything works. Thanks to thaddeusa for finding it. Thanks to all for trying to solve the problem.
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Venkatesh Penjuri, Official Rep

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We would like to invite you to test this issue in a different forum.  If you are willing to participate respond to this post and you will be contacted via Email.

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User825718

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Venkatesh, Eric, thaddeusa:

I discovered the very same problem today.  Drove me crazy. In Develop - Spot Heal Brush mode, the selection circle was invisible.  I use two monitors, and had dragged Lightroom from #1 to #2 earlier in the day. After reading your experience, I dragged it back to Monitor #1.  That worked!  Then to test, I moved it back to #2. Cursor disappeared.  So then I followed thaddeusa's idea, and selected [Options: None] and it worked!  On both sides.  Then tried [Options: All Desktops] and it worked on both monitors as well.

If [Options: All Desktops] or [Options: None] are selected, no problem, cursor visible.

But if one selects [Options: Desktop on Display 1] and then later drags Lightroom to Display 2, the Spot Heal selection circe will disappear, and vice versa if Display 2 is selected and Lightroom is moved to Display 1.

So this new behaviour started as a result of some recent update.


Mac Pro 2019 Catalina v 10.15.4
3.2 Ghz 16-core Intel Xeon
768 GB 2933 MHZ DDR4
AMD Radeon Pro Vega II 32GB
8TB SSD
2 Thunderbolt 27" Displays
Lightroom Classic 9.2.1


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Bill

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I see you're on a Mac but a fix on Windows for various Lightroom display problems is to display full screen. And for moving between monitors: drop down from full screen on the source monitor, drag until it fully fits on the target monitor and then go full screen.  
  
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Eric Brown

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I’d be happy to test a fix.
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Rikk Flohr, Official Rep

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Version 9.3, an update to Lightroom Classic, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!