Lightroom Classic 9.2: Spot Removal Cursor Not Visible

  • 3
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
  • (Edited)
iMac at OS10.15.3 and LR Classic at 9.2 Develop Module: The spot removal cursor disappears when it is positioned on the actual image meaning that I cannot see where the spot removal is going to take place on the image. Resetting prefs, graphics card off or on, uninstall/reinstall does not change the behavior. The spot removal tool works perfectly on separate test catalogs built using 9.1 and 8.21. Adobe Support has done 3 remote sessions and not fixed the problem. I think this is a bug in 9.2. Does anyone have a solution?
Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes

Posted 4 months ago

  • 3
Photo of Tom Mickow

Tom Mickow

  • 514 Posts
  • 210 Reply Likes
Are you in full screen mode, by any chance?  If so, does the cursor work normally when you're not in full screen mode?
Photo of Bill

Bill

  • 266 Posts
  • 39 Reply Likes
Not a problem on Windows. Are you sure that you didn't size it too small because then it does disappear? On Windows, just rotate the scroll wheel. 
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7636 Posts
  • 1741 Reply Likes
I've tested Lightroom Classic 9.2 on Catalina 10.15.3 in Window, Maximized, Full Toggle 1 and Full Toggle 2 and do not see any issue with the tool's cursor before or after the
Spot Removal has been applied.  

As expected the tool is disabled in Mac Full Screen. 

Are you using any pointing devices? Tablets? etc?
Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
Thanks for the replies. I am not in full screen mode - just the normal Develop window. No pointing devices (other than mouse) are attached. No tablets - just the vanilla iMac and a mouse. I have tried changing the the cursor size, feathering, and opacity with no result. I have used the spot removal tool for many years and am well aware how it works. All my catalogs display the same problem on my iMac but not on my laptop. They all work correctly on my laptop. It does not matter whether the catalog is on an external hardwire or on the iMac's own disk; the problem persists.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7636 Posts
  • 1741 Reply Likes
Pressing the [ H ] key do anything?
Photo of Tom Mickow

Tom Mickow

  • 514 Posts
  • 210 Reply Likes
"I am not in full screen mode - just the normal Develop window."

Just to be clear, are you talking about Lr's full screen view or the MacOS full screen mode?
Are you sure you're not running Lr in the MacOS full screen mode?

Use apps in full screen on Mac
Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
Not in LR full screen mode. Not Mac full screen mode. H and Q operate fine. It’s the cursor that disappears.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7636 Posts
  • 1741 Reply Likes
Whose mouse are you using?

Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
Logitech MX2 Anywhere mouse.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7636 Posts
  • 1741 Reply Likes
Logitech Mouse driver software is known for creating occasional visual artifacts. I would reinstall the driver software for the mouse with the latest from Logitech's site.
Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
Uninstalled/reinstalled Logitech software. Installed latest OS from Apple 10.15.4 Nothing changed.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7636 Posts
  • 1741 Reply Likes
If you change your screen resolution in Apple Settings does the Spot Removal tool marquee appear at any resolution?
Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
The main monitor is a 5k Retina running at a slightly lower resolution than full. The secondary is an Apple Thunderbolt Display again running at slightly lower than full resolution. I change both to full resolution and to lower than what I normally run at and the Spot Removal cursor exhibited the same characteristics in both, that is, not visible on the actual imager. I return both displays to what they normally run at and nothing had changed with respect to the Spot Removal too. So, I do not think that resolution is the problem.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7636 Posts
  • 1741 Reply Likes
If you create a blank new catalog and import an image into it. Does that image allow proper display of the Spot Tool cursor

Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
When I was trying to figure out what was happening, I created new catalogs with fresh images on 9.2, 9.1, and 8.21. The 9.2 catalog showed the same problem as we have been discussing while the other two worked correctly. I think this is 9.2 issue.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7636 Posts
  • 1741 Reply Likes
Eric,

Lightroom 9.2 has been in the wild for nearly two months and though I've searched, I don't find any other reports of this behavior. If you've seen another report, I would be happy to look at one if you know of any. 

This leads me to believe that it is something specific about your installation. 

Your answer to my last question wasn't clear to me. Did you try a new catalog in 9.2 after I asked or was this something you had done in the recent past. If the latter, could you please try again? 
Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
I had created the test catalogs before you asked. I created another one today using 9.2 and the very latest Mac OS. I imported some new raw images and tried out the Spot Removal tool. The controls for the tool were set about the middle. I could see the cursor as it moved on the Develop window background towards the actual image. It looked as it should. Then it disappeared when it crossed the boundary between the background and the actual image. I dragged the tool across the image (without knowing exactly where it was). It produced a streak the size of the cursor and then I had a patch of modified image as if the tool had worked correctly. My problem is seeing where the cursor is on the image. The tool worked correctly on new catalogs on both 9.1 and 8.21.

I searched for instances of the Spot Removal cursor not being visible both inside and outside Adobe. There are numerous entries but it was difficult to figure out the version of LR. Many entries described very similar behaviour to what I experienced. I never found a resolution apart from “reset the preferences or reinstall LR or both”. Neither worked. Adobe Support were in remotely 3 times last week for a total of 4 or 5 hours and gave up.

Thanks for your help. 
Photo of thaddeusa

thaddeusa

  • 4 Posts
  • 1 Reply Like
I'm having the exact same issue. MacBook Pro, Lightroom classic 9.2. I've tried 3 different external monitors with the same result. I've tried adjusting graphics settings and rebooting with no change. 
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7636 Posts
  • 1741 Reply Likes
Has the installation of Monday's 9.2.1 update improved the Spot Removal Cursor's behavior?
Photo of thaddeusa

thaddeusa

  • 4 Posts
  • 1 Reply Like
Thank you... I just updated and I'm afraid it is acting the same. I enter spot removal mode and I can see the normal arrow cursor, but as soon as I move the cursor onto the photo, it disappears. If I click, it will still take the action, but I obviously can't see where I'm clicking. 
Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
Nothing changed with 9.2.1.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7636 Posts
  • 1741 Reply Likes
Are either of you using a secondary window in Lightroom?
Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
I use two monitors - Mac 5K with Apple Thunderbolt Display. It does not matter which monitor has the  LR develop window - same result.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7541 Posts
  • 1729 Reply Likes
Not sure that answered my question - are you using the secondary window in Lightroom - it can be on another monitor or on the same monitor?
Photo of thaddeusa

thaddeusa

  • 4 Posts
  • 1 Reply Like
I am not using the 2nd monitor feature. I simply have Lightroom running on my second monitor. I tried enabling the 2nd monitor feature with no difference. As soon as I move my main Lightroom window to my built-in macbook monitor, it works fine. When I move the window back to my 2nd monitor, the spot removal tool shows up the first time, but then disappears again. 
Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
I use the second monitor occasionally to view content. Most of the time it is off. When I have the second monitor running it is normally in Library mode. However, I have tried the Spot Removal tool when the Develop window is on one or other monitor. I have also tried it both ways with and without the second monitor running. The results were the same - I could not see the cursor on the actual image.
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1739 Posts
  • 601 Reply Likes
Rikk's question was: do you experience the same disappearing cursor issue if you explicitly turn off the second monitor by toggling off the second display control shown in Rikk's screen cap?
Photo of Eric Brown

Eric Brown

  • 15 Posts
  • 2 Reply Likes
I think we may have found something here. As I noted earlier I have 2 physical monitors: Mac 5K Retina and Apple Thunderbolt. I decided to look carefully at the combinations of where the main LR screen was located and whether or not the LR secondary screen was active or not. I’m running LR 9.2.1 on MacOS 10.15.4. Here are the results:
  1. I brought up a catalog on the Retina without the LR secondary screen active. Spot Removal tool cursor not visible. 
  2. I brought up a catalog on the Retina with the LR secondary active on the Thunderbolt. Spot removal tool not visible.
  3. I brought up a catalog on the Thunderbolt without the LR secondary screen active. Spot Removal tool cursor visible and stayed visible on successive spot removal operations. However, there was a visible lag between a spot removal operation completing and the cursor becoming visible again - in the order of a second or slightly more.
  4. I activated the LR secondary screen on the Retina with LR primary on the Thunderbolt and the Spot Removal tool cursor continued to operate correctly (as in point 3) but still with noticeable lag.
  5. I brought up a catalog log on the Retina again and the Spot Removal tool cursor was not visible with or without the secondary LR screen active.
  6. I wondered what would happen if I disconnected the Thunderbolt. Would the Spot Removal tool work as expected? Yes it did! It did not matter whether I had the LR secondary screen active or not (both on the Retina). And there was no visible lag.
  7. To complete the cycle, I plugged the Thunderbolt back into the Mac. The Spot Removal tool cursor now operated correctly on the Retina with or without the LR secondary screen active. Disconnecting the Thunderbolt and reconnecting it appears to have reset something in the Thunderbolt, Mac OS, or LR. There was no visible lag.
  8. This disconnect/reconnect seems to have fixed another irritant related to two physical displays and LR. On my Mac, when I created a keyword, exported something, or did anything that brought up a secondary dialog box, the box ALWAYS appeared on the Thunderbolt. Since I disconnected and reconnected the Thunderbolt, the secondary dialog appears on the display that last had focus with the macOS. The Mac now works the same as my other machine always has.
So this issue has been about the secondary physical display (not the LR secondary screen) and how it works with the MacOS and LR. I would appreciate your thoughts.


Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7384 Posts
  • 1663 Reply Likes
Great clues - thanks for the detailed description. 
Photo of Venkatesh Penjuri

Venkatesh Penjuri, Official Rep

  • 56 Posts
  • 14 Reply Likes
Hi Eric Brown, thank you for the detailed explanation. I have tried multiple scenarios with an extra monitor connected(Lr on the retina display and nothing on the secondary monitor) but I am not able to reproduce this issue. I feel I am missing out something here. Could you record a video and share with us. I want to ensure I am doing the same thing as you are.