Lightroom Classic: Split view causes crash every time

  • 1
  • Problem
  • Updated 4 weeks ago
  • Solved
  • (Edited)
If I try to do a before and after split view, or compare two photos in LR classic, it crashes. Every time. I get the, Report the crash to Adobe, fill it out and send it.
Photo of Mary Hone

Mary Hone

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Posted 6 months ago

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Photo of Rick Spaulding

Rick Spaulding, Champion

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I can't reproduce this behavior. Can you tell us a bit more about your operating system specs and which version of Lr Classic you're using?
Photo of Mary Hone

Mary Hone

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I am on the newest LR classic, as I have had to reinstall several times. Running updated version of Windows 10. I have been on Adobe support twice because PS and LR would not launch. There is a problem with Microsoft Visual C++ files that Adobe support fixed once, and I had to fix again. I have no idea if that is the issue or not. Right now I'm just glad both programs are launching for me. 
Photo of Rick Spaulding

Rick Spaulding, Champion

  • 564 Posts
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 Hi Mary, I couldn't reproduce this behavior but we have logged a bug and are investigating.
Photo of Aafke Stavenga

Aafke Stavenga

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I also have this problem. Reinstall didn't fix it.

Crashreport::
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.1" build="[1148620]">
<time year="2017" month="12" day="17" hour="15" minute="21" second="54"/>
<user guid="4e62ca7d-4f9a-4633-82f1-a29efa02dd09"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="15063" applicationlanguage="nl-nl" userlanguage="nl-NL" oslanguage="nl-NL" ram="16337" machine="Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3592 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFFA377026F">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFFA377026F" symbolname="D3D12SerializeVersionedRootSignature"/>
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<stackStatement index="3" address="0x000000001056675C" symbolname="AgPNGProviderWin::GetProviderType"/>
<stackStatement index="4" address="0x000000001053D443" symbolname="AgPNGProviderWin::GetProviderType"/>
<stackStatement index="5" address="0x000000001053D284" symbolname="AgPNGProviderWin::GetProviderType"/>
<stackStatement index="6" address="0x0000000010CB0C79" symbolname="AgViewManifestationWin::CreatedByLua"/>
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<stackStatement index="55" address="0x00007FFFA2849F4C" symbolname="AgViewWinBackgroundView::Paint"/>
<stackStatement index="56" address="0x00007FFFB13035AC" symbolname="lua_getstack"/>
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<stackStatement index="69" address="0x00007FFFA9FCD7E9" symbolname="HandleIdleTasks"/>
<stackStatement index="70" address="0x00007FFFA9FCD389" symbolname="WaitMessageWhileHandlingMainThreadAction"/>
<stackStatement index="71" address="0x00000001401246EF" symbolname="GetAppInstance"/>
<stackStatement index="72" address="0x00007FFFA24D4E83" symbolname="unknown"/>
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<stackStatement index="74" address="0x000000014011E8F3" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="75" address="0x00007FFFCC692774" symbolname="BaseThreadInitThunk"/>
<stackStatement index="76" address="0x00007FFFCF180D51" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000000F5E4150"/>
<register name="RBX" value="0x0000000045D0C200"/>
<register name="RCX" value="0x00000000FFFFFFFF"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014BF80"/>
<register name="RBP" value="0x000000000014E360"/>
<register name="RIP" value="0x00007FFFA377026F"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<dumpType>
Mini
</dumpType>
</crash>

</crashreport>
Photo of Venkatesh Penjuri

Venkatesh Penjuri, Official Rep

  • 38 Posts
  • 6 Reply Likes
Hi Mary, are you still seeing this crash? Is it crashing even after the latest 7.3 update?
Photo of Mary

Mary

  • 1 Post
  • 2 Reply Likes
So far, so good. No crashes. 
Photo of Venkatesh Penjuri

Venkatesh Penjuri, Official Rep

  • 38 Posts
  • 6 Reply Likes
Thanks @Mary for verifying.