Premiere Elements 2018: Sound not working

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  • Problem
  • Updated 2 months ago
  • (Edited)
I just bought Premiere Elements 2018 because Premiere Pro CC was too complicated for me. But even though the sound works on my laptop  (running Windows 10), I don't get sound with my video clips in Elements.
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Jan Asher Dolph

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  • frustrated and very stressed

Posted 7 months ago

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Photo of Steven Milers

Steven Milers

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Choose a system default audio device and check its volume.

Your computer could have more than one device that can play back audio. For example, an internal speaker, external speakers, or headphones.

Set your preferred device as the system default sound playback device, and then verify that its volume is not muted or set low.
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Nidhi Bhushan, Employee

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Hi Jan,

Please try above steps mentioned by Steven. Also, does it happen for all video clips in Elements or just one specific file?

Thanks,
Nidhi Bhushan