Sony ARW not read / displayed correctly in Lightroom - lines shifted

  • 1
  • Problem
  • Updated 4 weeks ago
Hello dear helpers,

I am using Photoshop Lightroom 6.14 (and downloaded the current CC Version to test it there as well).

Lately, I am having problems in opening some of the ARW-Files of my Sony A7RIII. The error is a bit difficult to explain:
The photos appear on screen, but some of the picture lines are shifted to the left, and a blank, pink part appears where the shifted line leaves a blank. To find out the reasons for this error, I now tried:
Using Lightroom 6.14, Lightroom CC 1.4, converting the ARW to a DNG File via the Adobe DNG Converter

All of them leave the file(s) with this error. If I open the file using Sony's Playmemories APP, it is displayed correctly, which makes me believe it is due to the conversion of the ARW within Lightroom.

The parameters of the photo don't seem to matter (had it happen to me with a longer and shorter exposure, more and less open Aperture). It also seems to happen randomly to just a single photo of a series of photos taken, so sometimes all of my ARW are flawless, sometimes there is 1 problematic file out of 10, sometimes 1 out of 30.

I uploaded the original ARW-FIle, the converted DNG-File and the JPG of one of my photos to dropbox. Also, I uploaded a photo of my Lightroom CC with the error on screen. 

https://www.dropbox.com/sh/u7ewrnandg4vqry/AAAJlxaeFEOq8SX6-deeCL6Da?dl=0


Any help would be greatly appreciated!

Kind regards,
Daniel
Photo of Daniel Mettjes

Daniel Mettjes

  • 2 Posts
  • 0 Reply Likes
  • sad

Posted 4 months ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4277 Posts
  • 814 Reply Likes
Off hand, it looks like a data transfer corruption. The JPEG preview (small in size) may be fine but there could be corruption in the main raw image data. 

Likely culprits: 

1. Memory Card
2. Card Reader or cable
3. Cable for camera transfer (if using this method)

Try swapping these components out and see if you can isolate when/where it occurs.
Photo of Daniel Mettjes

Daniel Mettjes

  • 2 Posts
  • 0 Reply Likes
Thanks RikkFlohr,

but as I said: I can open the very same file in the Sony APP and it shows without the error. If the file got corrupted on the card / card reader, then it should also be broken there, right?

Sadly, I have no other card reader at hand, so I can only change that later.

Kind regards,
Daniel

(Edited)
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4277 Posts
  • 814 Reply Likes
Please see: http://support.d-imaging.sony.co.jp/www/disoft/int/playmemories-home/en/guide/windows/edit/photo.htm...

"In PlayMemories Home, you cannot adjust or output the RAW data (ARW/SR2) which are created by a Sony camera. To handle the RAW data, use either of the software below."


Photo of Steven Seelig

Steven Seelig

  • 38 Posts
  • 3 Reply Likes
You might want to check under Preferences-->Performance to see if you are or are not using the video card.  Try turning it off or on, depending on the current state to see what happens.

Also I would try to open the image directly off the card with Photoshop to see if the problem is still visible.  

Third thing to try is to copy the files to your hard drive first and then import into Lightroom
(Edited)
Photo of Jakub Veselý

Jakub Veselý

  • 1 Post
  • 0 Reply Likes
Hey, I got some troubles with arw import too. 
Lightroom CC version: 2.0.1
Photos took on: Sony ILCE A6000 ver 3.2

Photos looks ok when in pc, also after import into capture one, but when I import the same photos to the lightroom, I got some bugs (see the screens)
any ideas what's wrong? 

https://ibb.co/gVeZVf
https://ibb.co/dYTHi0
(Edited)
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2653 Posts
  • 340 Reply Likes

Can you upload the raw file so others can try it?  If the place you've put your screenshots doesn't accept raw files, upload to somewhere like dropbox or googledrive or onedrive and post a public share link in a reply, here.

You can include screenshots directly in a forum message by saving the screenshots locally to your  hard disk then using the little camera icon, below where you type your reply, to browse to them on your HD and include them in a message. 


To make it easier for others to see what's wrong, here are the two screenshots you linked to in  your original message:

Outside of LR CC the blues are ok:


 In LR CC the brighter blues have a color shift to purple then white:



My analysis would be that the color profile being used in LR CC cannot handle saturated blues.  This is a universal problem with Adobe profiles, it doesn't necessarily matter what camera. 

The thing to try, and I don't use LR CC, only LR Classic CC Desktop, so I'm not sure what clicks or taps to tell you to do, is to check other camera profiles that Adobe added to the April release of its products.   This is the reason I asked for the raw file, so I could try out other profiles to see if any would work better.  Here is a link to information about the April 2018 release that happens to show the LR CC profile browser:
https://www.digitaltrends.com/photography/adobe-lightroom-acr-camera-profile-overhaul/
(Edited)