Sony ARW not read / displayed correctly in Lightroom - lines shifted

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  • Updated 2 months ago
Hello dear helpers,

I am using Photoshop Lightroom 6.14 (and downloaded the current CC Version to test it there as well).

Lately, I am having problems in opening some of the ARW-Files of my Sony A7RIII. The error is a bit difficult to explain:
The photos appear on screen, but some of the picture lines are shifted to the left, and a blank, pink part appears where the shifted line leaves a blank. To find out the reasons for this error, I now tried:
Using Lightroom 6.14, Lightroom CC 1.4, converting the ARW to a DNG File via the Adobe DNG Converter

All of them leave the file(s) with this error. If I open the file using Sony's Playmemories APP, it is displayed correctly, which makes me believe it is due to the conversion of the ARW within Lightroom.

The parameters of the photo don't seem to matter (had it happen to me with a longer and shorter exposure, more and less open Aperture). It also seems to happen randomly to just a single photo of a series of photos taken, so sometimes all of my ARW are flawless, sometimes there is 1 problematic file out of 10, sometimes 1 out of 30.

I uploaded the original ARW-FIle, the converted DNG-File and the JPG of one of my photos to dropbox. Also, I uploaded a photo of my Lightroom CC with the error on screen. 

https://www.dropbox.com/sh/u7ewrnandg4vqry/AAAJlxaeFEOq8SX6-deeCL6Da?dl=0


Any help would be greatly appreciated!

Kind regards,
Daniel
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Daniel Mettjes

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Posted 2 months ago

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Rikk Flohr, Official Rep

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Off hand, it looks like a data transfer corruption. The JPEG preview (small in size) may be fine but there could be corruption in the main raw image data. 

Likely culprits: 

1. Memory Card
2. Card Reader or cable
3. Cable for camera transfer (if using this method)

Try swapping these components out and see if you can isolate when/where it occurs.
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Daniel Mettjes

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Thanks RikkFlohr,

but as I said: I can open the very same file in the Sony APP and it shows without the error. If the file got corrupted on the card / card reader, then it should also be broken there, right?

Sadly, I have no other card reader at hand, so I can only change that later.

Kind regards,
Daniel

(Edited)
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Rikk Flohr, Official Rep

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Please see: http://support.d-imaging.sony.co.jp/www/disoft/int/playmemories-home/en/guide/windows/edit/photo.htm...

"In PlayMemories Home, you cannot adjust or output the RAW data (ARW/SR2) which are created by a Sony camera. To handle the RAW data, use either of the software below."


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Steven Seelig

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You might want to check under Preferences-->Performance to see if you are or are not using the video card.  Try turning it off or on, depending on the current state to see what happens.

Also I would try to open the image directly off the card with Photoshop to see if the problem is still visible.  

Third thing to try is to copy the files to your hard drive first and then import into Lightroom
(Edited)