Sony a7iii not reading files

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  • Updated 11 months ago

This conversation has been merged. Please reference the main conversation: Photography: Raw File Support - Requests and Information?

I got this camera and my software didn't work to view raw. I only bought LR last year. I got in touch with support and asked if there are updates. He said my only option was a 7 day trial and that is now finished. I got in touch this morning and my only option is to start a subscription. The service here is shocking! Basically told tough, you have to subscribe if you want to use it with those files. I have been a customer through work and then my own business for around 20 years to have it end like this as if my custom means nothing. Disgusting Adobe, your customer service needs to be evaluated. 
Photo of Jayne Murdoch

Jayne Murdoch

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Posted 11 months ago

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Photo of Johan Elzenga

Johan Elzenga, Champion

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Support did not tell you all the options. Apparently you bought Lightroom 6, which is an older version of Lightroom that does not support Sony A7III raw files. The newest version does support it, but indeed that version is only available through a subscription.

You can download the free Adobe DNG Converter, however, and convert your raw files to DNG. Lightroom 6 will open those DNG files.

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