I have bought Photoshop Elements 12 with an installation disc and I have been using PE12 for uears without any problens until the last major Windows 10 update in early July 2017.
Since then, I cannot use the text tool in PE12 anymore, this error message pops up:
" Could not complete your request because something prevented the text engine from being initialized."
If I re-install PE12 from disc, it works fine, but as soon as I re-boot my PC, the problem is back.
I have found discussions on the forum up to two years old on similar issues, but none of them with a working solution. I reported the problem to Microsoft a few weeks back, without any reply!
Thankful for any help!
KInd regards from Johan in Norway
Thank you so much for your reply! How did you do the upgrade to PE15 - did you have to buy the product once more? Furthermore, I do agree, that Adobe does not show much customer responsibility. To me it feels wrong, that we, as customers, continue buying more products from them, as a thank-you for them NOT helping us out!?
Kind regards from Johan
Browsing a little more this afternoon, I found this thread: https://forums.adobe.com/thread/2303625
where Andreas in Germany had the same problem in his PSE15 in April 2017. Following his experience, I deleted the folder mentioned, and it works fine in my PSE12 case as well ??? !!!
This folder I deleted: C:\Users\[username]\AppData\Local\Adobe\TypeSupport
Best regards once more from Johan in Norway
Note from Dov Isaacs (July 13rd)
We have recently become aware of an anomaly that was introduced with the Windows 10 Creators Update affecting fonts that are installed via “shortcut.”
Most fonts are either installed by the operating system or applications directly into the C:\Windows\Fonts directory and users can install fonts into that directory by right-clicking on a font and selecting “Install.” However, Windows also offers the option to install a font but keeping the font file itself in some other location in the file system. This option is invoked by right-clicking on the font file and selecting the “Install as Shortcut” option. (Many of us use such “Shortcut” installation of fonts as a means of disciplined housekeeping for large numbers of fonts and font families!)
The anomaly is that after powering up / rebooting your system, fonts installed via “Shortcut” won't appear either in the Fonts Control Panel or in applications' font lists.
By simply rebooting your system, those installed by “Shortcut” fonts will reappear in the Fonts Control Panel and the applications' font lists. Thus, if you have any such installed by “Shortcut" fonts, you will always need to do a second boot of your computer system until Microsoft fixes this nasty bug. Alternatively, you can uninstall those particular fonts and reinstall them via the normal “Install” which places the font files themselves in the C:\Windows\Fonts directory.
Important Note — This anomaly does NOT appear to affect Typekit font synchronization in any way!
Microsoft is aware of the problem, but we have no ETA for a fix. (The July 11 Windows 10 update does not fix the problem!)
- Dov Isaacs, Principal Scientist, Adobe Systems Incorporated
Please contact me directly if you need further assistance with this.
It may be different in PSE11, to me it appears to work in both the PSE12 and -15 cases.
I guess the root of the folder tree must point to where your Photoshop has actually been installed on your PC. If you (or someone else) have altered the actual installation location to some other place than the standard location on the C:-drive, you could try doing a file search for 'TypeSupport' (or 'Adobe') on the root directory 'My Computer', i.e. one level above the C:-drive, letting your PC do the search job itself. Maybe also try out some alternative search words like for instance 'text' of 'type' or 'font'. (And finally, if what I propose is just 'bullshit', then maybe someone else will pick up on this, first have a good laugh and then give you and me a better suggestion !?!)
All the best of luck from Johan in Norway.
It works!! And I have rebooted and it still works. During installation I simply altered the recommended locaton from C:\ Program Files(x86)\Adobe\ to G:\ (this is a semi spare drive I hardly use).
Many thanks for your help and advice. Simple and brilliant!
Unfortunately the problem with the text appeared again. However I had a problem with Norton Internet Security which, on research, seemed to be caused by the 'Fast Start Up' in Windows 10 being enabled. I therefore disabled the Fast Start Up and cured the Norton problem. This research https://community.norton.com/en/forums/cannot-access-norton-run-scan indicated that Fast Start Up could cause other problems so I retried Photoshop and it now seems to work OK - I have re-installed it on Drive C. The Norton research also indicated that Microsoft updates re-enabled Fast Start Up automatically so it may need re-disabling after updates. The downside is that the computer takes a bit longer to start up!
I have Photoshop Elements 11 and I believe the files you refer to above do not exist in this edition (see my previous posts). All I can suggest is that you disable Fast Start Up as outlined in my reply to Johan as stated above. Fast Start Up is not easy to find so if you need any help in this respect, please let me know. It seems that the return of the problem might well coincide with a Microsoft update as I describe above.
I was wondering what I could possibly reply to Rods previous message from July 29 (or maybe 28th), which I find most disturbing. Then I saw Ian's message and Rod's reply today. It worries me a lot, that the problem re-appears and may be connected to Norton and/or Fast Start Up, This is/was new to me. To re-iterate some of my thinking: If your PSE is installed in a 'secret', non-standard location, or if you haven't re-booted your PC after installation, then I cannot offer any further explanation, except that some 'silly' program tells the Photoshop text engine to look elsewhere for for setup parameters (it may even be Photoshop itself, for what I know). Personally I run PSE 12 on the latest update of Windows 10, I deleted the '...TypeSupport'-file as discussed some two weeks ago and it works fine, I tested it just now July 30th 2017 at 15:20 CET=GMT+1. I do not use Norton, but I (guess that I) use the Fast Start Up, since I haven't disabled it. Maybe someone up-stairs in Adobe or in Microsoft should start worrying about this by now ???
I deleted TypeSupport and is just made things worse. I use Windows Defender on my machines.
Whatever the problem, I am increasingly irritated by not being able to use captioning on Photoshop Elements. I am reluctant to mess about with the files any more -- as it appears certain that the problem is not with me, but with Photoshop and Windows 10.
As already indicated earlier in this discussion, I think that you should NOT give up! If you are afraid of deleting a directory like TypeSupport, then why don't you just rename it to TypeSupport_old? Then its still there, and you reame it back if you must!? Furthermore, when installing your PSE from from disc and you are prompted for a location, like C:\ Program Files(x86)\Adobe\ ... or something ..., why don't you simply change it to C:\ Program Files(x86)\Adobe_new\ before hitting 'Enter', and see if it works for you. As I explained a few hours ago, it works for me - and it still does right now, this very minute. Hello there guys, don't let those silly ba...rds ruin your joy and options with PSE!
All the best from Johan in Norway!