Photoshop.com: Photos not displayed, and can't log in

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  • Problem
  • Updated 5 years ago
  • (Edited)
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When i check on my blog,finding that my pics what is from PHOTOSHOP.COM are not displayed.Then I try to login PHOTOSHOP.COM to find whats happen,but i can't LOGIN for several days.Could you help me?

this is my blog and the displayed pictures....
http://sharonhsnu.pixnet.net/blog/pos...
Photo of Sharon Chen

Sharon Chen

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  • confused

Posted 5 years ago

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Photo of Pattie F.

Pattie F., Official Rep

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I will look into your issue. Can you answer a few questions to help me get started?

Did you select to migrate your photos from Photoshop.com to Revel?

If so, did you get a completion message?

Are you using the same login email as you do to post on this forum? (no need to post it here)

Pattie
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ling ling

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thanks for reply!

When I found that I can't login , It's 3/12.

I dont remeber to select to migrate my photos to Revel, but i can sure that I dont get any completion message.

The email is the same with my PHOTOSHOP.COM account.
But this time, I CANT LOGIN with the same email

This time, I use my friend's account to reply.
Photo of Pattie F.

Pattie F., Official Rep

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You probably already got and read the emails that Adobe is transitioning from Photoshop.com to Revel. Part of this includes migrating all your photos to Revel. Photoshop.com storage and sharing will be discontinued.

You can not publish individual files or send links to individual files in Revel. This is likely the issue with your blog. If you shared links to albums in Photoshop.com, the links are still valid as long as you migrated your account to Revel.

Have you logged into Adoberevel.com on a web browser or loaded the app on a mac, iphone or ipad to see if your files arrived?

Here are some useful links for you to look at:

http://forums.adobe.com/community/ps....
http://forums.adobe.com/community/ps....
http://forums.adobe.com/community/revel

link sent to ps.com users to answer questions:
http://www.photoshop.com/misc/members...

http://www.adobe.com/products/revel/f...
http://helpx.adobe.com/elements-organ...

Please let me know if this answers your questions.

Pattie
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Charlie D, Official Rep

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Hi Sharon

I checked your account, and you still have many files stored on Photoshop.com. Pattie asked if you had manually begun the process of transitioning your account from PS.com to Revel. You account transition is not yet started.

If you still can't sign into your account on www.photoshop.com, even after clearing your browser cache, please try using the password reset workflow:
https://www.photoshop.com/account/for...

If that doesn't help, let us know so we can continue to troubleshoot this with you.

--Charlie

P.S. Please note that once your account is transitioned to Revel, it will no longer be possible to use Photoshop.com or Revel to host images for your blog. Revel does not support single image sharing or embedding in other sites at this time.
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ling ling

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sorry for replying late.
I tried the way "forget password" , but still can login.
http://www.photoshop.com/sharonhsnu
It seems my page is no longer insist?

But few of photos can show on my blog's article,like the bellow link:
http://sharonhsnu.pixnet.net/blog/pos...

And I have not start to transition my account and files to Revel,I want the photos can still show on blog normally, is it possible ? even after 7/15? And I really want to do something,but at first,I need to login my account....
Photo of ling ling

ling ling

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but still *can't* login.

again I use my friend's account to reply.
Photo of Pattie F.

Pattie F., Official Rep

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There are some issues signing in to feedback.photoshop.com since new users can not create accounts right now. This is because photoshop.com sharing and storage is being discontinued.

If you have a facebook or google account, you can use that to get in to feedback.photoshop.com (get satisfaction) and log stuff in the forums. See this link:
http://feedback.photoshop.com/photosh...

If you had a Photoshop.com account, then you should be able to login to Revel to see your files by using the same username and password as before.
(if you did not prevent them from being copied by opting out).

Please note that Revel does not support publishing individual files to blogs like you used to do on Photoshop.com.

Pattie

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