Lightroom classic: Some iOS Live Photos are not recognised and displayed with green preview instead

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  • Problem
  • Updated 8 months ago
  • (Edited)
Some iOS Live Photos (the .mov part) are not recognised ad displayed with green preview instead; when I try to run it only white noise will be displayed. 
The issue is discussed in this thread already: https://www.lightroomforums.net/threads/ios-live-photos-and-ll-import.28407/

Grid view looks like this; as you see some of the .mov files are not displayed, but the one in the lower right corner is. I found no pattern to explain this yet:



I just updated LR CC (now "Classic") to the last version; system info gives:

Lightroom version: CC 2015.12 [ 1125239 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [6]
Application architecture: x64
Logical processor count: 4
Processor speed: 2,6 GHz
Built-in memory: 8.192,0 MB
Real memory available to Lightroom: 8.192,0 MB
Real memory used by Lightroom: 577,6 MB (7,0%)
Virtual memory used by Lightroom: 2.654,1 MB
Memory cache size: 734,5MB / 1.856,4MB (39,6%)
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 269MB / 4095MB (6%)
Displays: 1) 1920x1200

Graphics Processor Info: 
Check OpenGL support: Failed
Vendor: NVIDIA Corporation
Version: 3.3 NVIDIA-10.2.37 310.90.10.05b54
Renderer: NVIDIA GeForce GT 330M OpenGL Engine
LanguageVersion: 3.30


Application folder: /Applications/Adobe Lightroom
Library Path: /Users/ulfkister/Pictures/Lightroom/01 Digital Kister Pics/01 Digital Kister Pictures.lrcat
Settings Folder: /Users/ulfkister/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) 500px
2) AdobeStock
3) Aperture/iPhoto Importer Plug-in
4) Backup Cleaner
5) Excire Search
6) Facebook
7) Flickr
8) jb Search Replace Transfer
9) jf Flickr
10) LR/Blog
11) LR/Instagram
12) Nikon Tether Plugin
13) Perfectly Clear Complete v3

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x4
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 8192
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 8192,8192
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GT 330M OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 2.1 NVIDIA-10.2.37 310.90.10.05b54
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 
Photo of Ulf Kister

Ulf Kister

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  • annoyed

Posted 8 months ago

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Photo of Sunil Bhaskaran

Sunil Bhaskaran, Official Rep

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Official Response
This issue has been fixed in Lightroom Classic 7.0.
Please let us know which version you used to import the images? Did you use a previous version and then upgraded the catalog?

Thanks,
Sunil