Elements: Solution to problem setting up a Watched Folder on a network drive

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  • Updated 3 years ago
  • (Edited)
1) For a long time, Photoshop Elements has not allowed "Watched Folders" to be a network drive; yet your tech support does not make this clear, wasting the time of a lot of users, trying to find out why they get an error message that is not clear and prompts them to spend considerable time getting to the problem. This is a bug in your technical support system!
2) someone explained why this is a problem (i.e. Windows service does not have access to drive letter definitions); but suggested two solutions. First to use UNC syntax (i.e. \\mynetwork\photos); but this is not an option when you pick a folder to be watched.
Second, to change Adobe Active File Monitor VI and click the properties button to change the logon Tab to this account, and enter the name and password of the user. I did this, but because there is no option to enter the folder (using the UNC syntax) there is no way to Watch the network folder.
Although you normally don't repond to emails, I would appreciate a response to this email since this is a major product solution. CharlieNoSpam-please2@yahoo.com
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Charles Breinig

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Posted 5 years ago

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Daniel Semon

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I've solved the problem for my situation.
I had the problem if I wanted to add a watched folder on one of my network drive I received an error message because of wrong user or password although I could access in windows explorer.
Now I looked at the Adobe Active File Monitor and tried to add my User and Password I've used on my NAS to access the drive in windows explorer but it didn't work because this user wasn't a windows user. So I've added the user as a local windows user, have added this user in Adobe Active File Monitor and now I can add my network folder as watched folder without error message.