Solution to Yosemite Upgrade and CS5

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  • Updated 5 years ago
Downloading the Java from: was the first step. Then I had to uninstall my old version of CS5.5 Web Premium. I mistakenly downloaded the CS5 version, so of course my unlock code would not work. Once I uninstalled the old CS5 and reinstalled CS5.5, it took the unlock code and all worked well.
I was frustrated by first trying to call an Adobe Help telephone number, then having to use the Adobe Chat three times to get an answer, but the Adobe people in chat and on this forum provided the correct solution, so thank you all (part of it was my own mistake for downloading CS5 instead of CS5.5 and trying to use the unlock code for the wrong set of software).
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Richard Schonberg

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  • better!

Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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No problem. Glad we could help!