Elements: Software error warnings...

  • 1
  • Problem
  • Updated 2 months ago
  • (Edited)
I've generally used PE 15 for simple photo editing etc but have more recently been exploring more complex editing. I'm now encountering quite a few software error warnings when, for example, working with layers or manipulating text to type around objects or follow drawn paths. Most of the errors (I'm paraphrasing) say things like 'unable to complete task due to an error in the programme.'
I previously had elements 7 on my system and for a while ran both programmes while getting used to 15's interface. I'm wondering whether there might be 'legacy' issues from the old (7) installation, or whether uninstalling 7 might have wiped out some of the PE 15 code? Either way, I'm thinking a system repair or reinstall is probably the best way to go, but don't know the best way to go about this. Should I do a full uninstall / reinstall, or will reinstalling on top of the existing installation 'repair' the database.
Photo of Ben Smith

Ben Smith

  • 2 Posts
  • 0 Reply Likes

Posted 2 months ago

  • 1
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1129 Posts
  • 235 Reply Likes
I think that there is no conflict with PSE7 or with uninstalling PSE7.
Could you state which OS and version on your computer?  There has been a lot of mysterious issues for PSE154, 15 and 2018 after the Windows 10 (1803) update.
https://helpx.adobe.com/photoshop-elements/kb/integer-50-8-required-closest-value-inserted-photoshop...

Photo of Steve Lehman

Steve Lehman

  • 712 Posts
  • 85 Reply Likes
The error message you mention is usually Elements saying it is confused by your recent command, be it a click of the mouse, a combination of keys with/without the mouse.  That error is common.  My recommendation is for you to ignore the errors, don't take them personally, and as long as you can still edit, just carry on with the task.   Any links from me beyond Michel's will only confuse the issue.



Photo of Ben Smith

Ben Smith

  • 2 Posts
  • 0 Reply Likes
Thanks for replies...

Michel - I think the specific error message i get rules out the problem you highlight, but thanks for replying.
Steve - that does make some sense, because the errors haven't proved fatal (crashed elements or windows or whatever) and many of the tasks I'm looking to perform are new (to me) key combinations etc. That said, I've been following tutorials/vids quite closely so I'm not 100% convinced it's all down to me! I'll carry on regardless and see what happens, but in the meantime can I do a 'fresh' install on top of the old install to repair the programme if problems persist and it seems indicated?
 :)

Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1116 Posts
  • 233 Reply Likes
Michel - I think the specific error message i get rules out the problem you highlight, but thanks for replying.

The problem I am highlighting has many totally meaningless and irrelevant error messages. I am not sure that your message was one of them. That's just a possible reason and the only way to rule out the possibility is to follow the workaround. There has been a number of cases with the same exact error message as yours, but no single explanation has been found.

Uninstalling and reinstalling Elements may help. Anyway, without more info about your OS and hardware I don't think you'll get much help. I suggest you start with stating the first lines of the report you get from the menu Help >> System Info of the editor.
Photo of Steve Lehman

Steve Lehman

  • 712 Posts
  • 85 Reply Likes
Ben Smith,  

A rewrite makes sense if you are reinstalling Microsoft products.  But with Adobe you will get yet another error message telling you the program is already installed.  You need to uninstall then reinstall if that's what you have decided.  

SL