So with all the complaints . Developers? When are you going to fix this? This is something you did, but you have us asking each other?

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  • Updated 8 months ago
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DSG

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  • I'm mad, you need to make a update to undo what you've done. I'm tired of my photoshop elements 11 not working, and yall are not fixing it.

Posted 8 months ago

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jtphotoshop

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Mine is working now but not sure how that happened. I do believe that Photoshop should give more technical feedback to users about product status. This user feedback is helpful but only can optimally work with timely feedback from developers. I use this product to support my artist profession as I am sure others do too.
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Randy Oberg

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Don't hold your breath waiting for a fix, you'll be a long time dead!
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David, Official Rep

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Yeah, so, this IS a user-to-user forum.

Officially, the development teams don't check this site, but rather Adobe sponsors it as a tool for users to help one another.  Therefore, much as you can't expect your doctor to know what you said about the pain in your side to your workout buddy while you were at the gym, it's not fair to assume that a random, vague posting here will somehow get back to the development team.

Now, that said, unofficially, a number of members of the various development teams DO make it a regular point to check all of these various forums so as to reach out to our customers and understand the issues that they're facing.  But that means you actually have to describe what the problem you're encountering is.  In detail.

I'm NOT on the Photoshop Elements team, so I cannot help you directly, but a) I might have a solution to a general problem, and b) I can pass along your issues to my colleagues.  But, again, I'm going to need more details than "updo what you've done."

And as for transparency, we actually are as communicative as a publicly-traded company can be.  Sharing details about release dates and unannounced features would actually make you insiders, with all the legal mumbo-jumbo that entails...!  =8-O

Thanks,
David
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DSG

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Ok thanks I'll check it out.
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Alan Harper

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David, it would be useful if a shortened version of your post was prominently displayed somewhere. (Like, when one signs up). It might help tamp down the tone of some of posts here and align users' expectations with reality. Cheers
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Michel BRETECHER, Champion

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Alan and David,
Two links in the Elements user to user forum
https://forums.adobe.com/community/photoshop_elements/overview
should help users for technical help.
When you open this forum, the first faq is:
https://forums.adobe.com/thread/2082581
Which forum should I post to? (feedback vs Forums)
Which makes clear where to post.
The Elements forum is not only very active to get help from other advanced users, it is regularly monitored and answered by members of the Elements team. Even if the purpose is to add feedback to a complaint or a suggestion, it's a good step in insure the question is clear and reproducible before posting here.
The other link in the list of "All faqs" https://forums.adobe.com/community/photoshop_elements/photoshop_elements_faq_list?promoid=KBGZV
is:
https://forums.adobe.com/thread/1028957
(What information should I provide when posting...)
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Alan Harper

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Thanks, Michel. I don't frequent the Elements forums much and these are good to see. But I do think that the role of employees on this site (all forums) might be made a little clearer -- so many people think that they are talking to "Adobe" here....
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David, Official Rep

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Okay,

So, I've passed this issue off to someone better equipped to handle Photoshop Elements bugs with text.  If you have problems with text in Photoshop, please let me know as that IS my domain.  And speaking of fonts and caches, it's not uncommon for font caches to become corrupt after an install or upgrade.  The steps to clear the font caches in Photoshop are: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html but this might need to be adjusted a little for Photoshop Elements (again, I don't work on that particular product -- I'm just trying to help out here).  The principles should be the same.

I'll also ask to have something posted regarding roles and expectations.

I hope that helps,
Thanks,
David
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DSG

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I know. That's why I put in the title in hopes to get this fixed. It's been 3 months of me sitting down to do a project, and my photoshop elements 11 not working, and I have to uninstall then reinstall. I'm tired of it, and it waste a lot of my time. I just want to fix what they did wrong. I don't understand why fix something that isn't broke? Then won't fix it back? That would be faster instead of having to read a bunch of directions from people that didn't make the program. Everyone's problem isn't the same. I really hate forums. I want it to go back to where you call up and actually get a person that can help.
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Randy Oberg

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All the problems with Adobe PSE xx are compatibility issues with Windows 10
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Steve Lehman

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This is for those who have Windows 10 and had a recent update that wiped out  PSE.    
For Windows 10 I have a step by step set of options to reset applications in Win-10.  

Option-1 is for PSE but if you did this, go on to the next option.   
In PSE, open an image.  On the far-right is a question mark and next to that is a down-menu with "Reset-all".  Click that.  That will reset all of its tools and it should be good for now.   

Option-2
If that doesn't work, go to Windows 10 Settings.  Click on System.  Your applications will load in the middle.  Click on your application to highlight it (only).   If you see a blue hypertext link below its title that says "Advanced Options" click that.  On the next page on the left, is a RESET button.  Click that.  

If you don't have a blue hypertext link below the title, each app may give that opportunity only once.  

Option-3

Whenever there is an update that knocks out a driver, I reinstall it.  Another in a forum recently reinstalled his on the 3rd try and it worked.  Do not give up on it.   It's tiresome we know.   

Option-4

You can disable the update, but it will come again.  If you want to do this one: go back to settings, go to Update History, on the next page you may click on updates and find the latest update and remove it.  

There are resets for PSE and Windows 10, too.  I will not take you through a SFC reset in the Windows Power Shell.   These steps could do the same thing as that can.  

DSG may have had this answer before.  Excuse the repeat.   

Steve Lehman, Windows MCSE responding   


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DSG

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Thanks I'll try all this out! Thanks for taking time to give directions to rectify this matter. I've been dealing with this for a while.
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DSG

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You know what’s gonna settle my problem? I’m going to turn these photoshop updates off. I went on today to do a project now my text tool does not work. You know how irritating that is to try to finish a project then get to that problem. The whole time my internet was off my program worked fine. The auto updates are messing up my program.
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