Elements: Small blue image with bottom righthand corner

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  • Updated 5 years ago
  • (Edited)
I own both Photoshop elements 11 and 12.. I have both running on my Dell machine with windows 8. My problem is that when I open organiser I am advised of files waiting to be down loaded with question of whether I want the same action always to be taken. when I click the yes button a blank blue image appears with the bottom right hand corner turned up. ( same for "no" response) the wait circle starts and no matter how long I wait nothing happens and the entire screen is locked. The same thing happens when I open Photoshop Elements 11. I have tried sever uninstalls and installs but I can not get a clean install. without the paralysing image waiting to be opened. Please can you Assist ? Kind regards , Robert Barnes
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Robert Barnes

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  • confused+frustrated+anxious

Posted 5 years ago

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