Bridge/Camera Raw: Slow CS6 Bridge with ACR 7.1

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  • Problem
  • Updated 4 years ago
  • (Edited)
To open a file (D800 NEF) in ACR (6.7.0.339) from Bridge CS5 (4.0.5.11) takes 2 seconds on my modest system.
(i5 3.2ghz, 16GB RAM, SSD for OS & cache, Nvidia GT320, Win7)

To open the same file (D800 NEF) in ACR (7.1.0.342) from Bridge CS6 (5.0.0.394) takes 16 seconds on my system.

Everything in Bridge CS6 is excruciatingly slow.

After installing the latest ACR versions, I am now getting extremely pixellated thumbnails and previews in all 3 apps (Bridge CS5, CS6, LR4). Thumbnail and preview settings make no difference. "Use software rendering" makes no difference. App restart and/or system reboot makes no difference.

Thanks in advance for fixing this.

Dave

update:
I tried a Radeon HD 4350 card. No difference.
I removed my NVIDIA GT 320 card and deleted all its drivers and reinstalled newest drivers (2012 Feb 29) from scratch. No difference.
To open a ~45MB D800 NEF file in ACR from:
Bridge CS5: ~2 sec
Bridge CS6 32 bit: ~30 sec
Bridge CS6 63 bit: ~15-20 sec
LR4 Develop module finish loading: ~6 sec

Highly pixellated thumbs and previews remain.


Bridge and LR4 are now useless for inspecting/editing/culling files. I must now do this in an external app such as Breeze Browser or Photo Mechanic.
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David Sucsy

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  • frustrated

Posted 6 years ago

  • 4
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi David,

We'd like to better understand what you're seeing here. Someone will be in direct contact with you.
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Zoltan Patkos

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Adobe Bridge is slow and unusable! (IMac I7 8GB ram)
Did someone tried it before you released the final version? or it was that bad always before???
FINDER IS MUCH FESTER!!!
Can i delete bridge without hurting photoshop?

Thanks
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Chris Foster

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Having the same problem with ACR 7.1. OK editing images from the 5D mkii (DNG or CR2) but PAINFUL with images from the 5D mkiii (again both DNG and CR2) Adobe chat was useless. Canned answer about increasing RAM or Cache. The image size from a mkii -> mkiii is only about 5% bigger! If I am to use the mkiii, I'll have to switch back to CS5.5 for now.

Also, lots of issues even installing the 7.1 patch. Finally I found a post that suggested NOT using native windows file decompressor to extract the patch. THIS WORKED (used 7-zip).

Thanks.
Chris
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Dennis Kan

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CS6 Camera raw 7 and 7.1 are a beachball contest ( if you have a mac ).....very surprised Adobe launched CS6 under these conditions.
.................for now the solution ( for me at least ) is switching back to CS5 bridge and CR 6.7 and wait for Adobe to fix this ASAP.....I'm sure they are more eager to finding a fix than we at using it. I need to process between 500 and a thousand images a day and cannot bear this useless downtime with CS6.
I have 12 gig RAM and that should be more than enough. This is not RAM, Cache or scratch disk related.

Dennis Kan
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Sandra Chung

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Also having the same issues with Bridge 7.1 loading so very slow. CS5/ACR 6.7 loads very noticeably faster.

i7 quad with 8 gigs DDR3 ram, so it's not a problem with system resources.
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Joel Garza

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well gald to see i'm not alone with this issue - i updated to CS6 for better performance and well....not wise use of funds.

PC is not the issue, i7, 16GB ram, SSD, DDR5 nVidia graphics card.

turned off all extras and reduced filter criteria to labels only - still takes such a long time to finish. Unbelievable if this was missed in QC
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Telmo Ferreira

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The same is happening with me.
Just bought a new PC with win7-64, i7-3820, SSD-HD, 16G RAM, 2x2TB (Raid 1), ATI FP V4900.
Bridge CS6 runs like a turtle trying over take a snail...
This needs to be fixed now!

I've tried increasing the cache, disabling the indexing on HDs... but nothing works
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Telmo Ferreira

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Can I ask you guys if you only installed the (cs6) 64bit version?
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Sandra Chung

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No, I went through deactivating it on my 64bit machine, installed it on a 32bit machine, and still had the same slowness. Again, if I use CS5 bridge, it reads the cached thumbnails and loads previously visited folders quickly, almost immediately.

CS6 behaves as if every time you open a folder, even if cached (I checked, the thumbnails are in the cache folder) it behaves as if the images are new imports, and has to rebuild thumbnails. If you're working in a folder of 1000+ photos from an event shoot, having to wait 5 to 10 mins CS6 because it treats it as a new import is more than annoying, especially when I open same visited folder in Bridge for CS5 and it loads almost instantly.

I have done ever tweak, setting, adjustment, even purging the caches to make sure there wasn't some sort of corruption.No joy.
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Geir Olav Lyngfjell

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Hi. I have a latest gen iMac with the following specs;

27" 3.4GHz Intel Core i7
RAM 20GB 1333MHz DDR 3
AMD Radeon HD 6970M 2048 MB
MAC OS X Lion 10.7.4
64 bit CS6 installed on SSD. Same SSD is selected as scratch disk.

Files are 36MP Nikon D800 RAW files. Use full screen in ACR.

Upgraded from CS 5.1 to CS 6 and see degraded performance when working in ACR. It quickly becomes very slow at painting in effects and panning / zooming is also lagging to the point where it becomes intolerable.

Unsure if performance settings in photoshop affects ACR from Bridge, but settings are Cache Levels 5 and Cache Tile Size 1024K. Use Graphics Processor is checked.

Any help is appreciated.

Geir
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Telmo Ferreira

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After going through the menus in Bridge, I found this odd menu option:

Tools»Cache»Build and Export Cache...

If you check the "Build 100% previews" box, you are manually generating the cache!!!

It takes ages (52 minutes) to generate a cache file for a folder with 2000 (mix of 5D2 and 5D3) files ... but after that every thing runs a little faster.

Can anyone confirm is this "workaround" is a good solution!?
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Sandra Chung

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I do thank you for the input, but all of this was tried. Using the exact same settings as in CS5 Bridge and it CS6 Bridge still loads excruciatingly slow. Even if I have "Build 100%" and let it go through it all, the next time I open Bridge on that folder, it behaves as if it's a fresh import.
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Joel Garza

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as expensive as this software is and with all the promotion of how much better it is, where is the adobe response in all of this...it's not an isolated issue...
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Sandra Chung

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Agreed. And seeing how much it cost, it shouldn't be having this problem over such a wide range of machines and OS platforms.
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Phoe-toe-graph-fee

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Thats how I feel too
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James McGrath

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I agree, bridge is so slow on i7 64bit pc with 3.4ghz 8gb ram, I have to use my old version of bridge.
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photographer in edinburgh

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Similar problem with slow processing of RAWS with ACR7 using 8 core mac pro. In particular slow to use adjustments. Raised in another Adobe thread....
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Greg Riegler

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I'm having same issue, seems more recent, was using CS5 with bridge having slow reactions with Camera raw 6.x especially when using the clone stamp tool in raw editor/bridge, and painting masks/auto masks. Even just using hand tool to move around the image was a bit slow and jerky, Seems like it just started happening last week or so. So i finally upgraded to CS6 via subscription, and it seems almost worse now in the camera raw. Lightroom 4 demo seems to run pretty smooth, but I don't wan to shell out another couple hundred bucks just to work on raw when Photoshop should be doing that just fine. After a while of use the raw editor becomes nearly unusable without closing out if i can with out force quit...

Tried installing ACR 7.2 beta today, no change.

Canon 5D MKIII raw files

Apple iMac 21.5" Display

Processor 3.06 GHz Intel Core 2 Duo
Memory 16 GB 1067 MHz DDR3
Graphics ATI Radeon HD 4670 256 MB
1 TB hdd
Software OS X 10.8.1 (Mountain Lion)

I will say that Photoshop CS6 is blazing fast and smooth once I open a file into there. So it seems, at least for me, that it's isolated to the Camera Raw editor.
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Telmo Ferreira

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After dealing with this issue in great frustration I installed CS6 on my other machines (win xp (32bit) and win7 (32bit)) just to see if the same problem exists, but it doesn't. Every thing runs smoothly. I can say that it ran faster on my on win XP than in this new i7 3.6GHz. I've uninstalled it now.

I did a fresh install on the i7 machine, and when I mean fresh it was like uninstalling, I used CS cleanup tool, deleted every thing related to Adobe even in registry.
The problem persisted.

Just now I was changing a few things and... oddly enough what I found out was that up to 11 thumbnails across (on content panel), Br totally freezes up, goes slow, unresponsive... even with the recent update.
When I switch to 12 thumbnails or more it goes fast (not as fast as i would like), doesn't do previews or thumbnails extractions.

Any thoughts on this!?
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Sandra Chung

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I tried all of that, and it's still noticeably slower than CS5 bridge. I even used stop watch before and after uninstall/clean up/reinstall. It still behaves as if every folder is a new import. I'll bet you were hoping it would seem faster so it appeared to be.
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Birgitte Wilton Djernes

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I have the exact same problems - also with strange, like pixelated, artefacts as in the above shown photo. I had absolutely no problems when using PS CS5 - but would hate to go back to the 2010 vs of Camera Raw as I like the workflow in the 2012 vs much better.

I am working with Nefs from my Nikon d7000. I have set Camera Raw and PS references to 16bit, Prophoto RGB and work 360 pixels/inch.

The slowness is the constant problem - the strange appearance is mostly with photos with low ligth - evening and nigth (as the above). It happens when I work with a single file as well as when taking multiple images into Camera Raw at the same time. If I have worked with e.g. 3 files in camera Raw, synchronized the changes and saved the files, they may look very different when seen back in Bridge: A violet blouse may look blue in one of the files. The files do not have the artefacts or color changes when opened up in PS but it is very difficult to work in Bridge and camera Raw if you cannot trust what you see there.

My pc is an older Packard bell,AMD Phenom,9750 quad core processor, 2.4 Ghz with Nvidia Geforce GT 130. 8 GB RAM. Monitor: Eizo Flexscan S2242W. I can see that this is no advanced model, but still I have had no problems before. My loading times in C6 is 1.5 -x those of David Scucsy.

I have tried all that is mentioned above.

Anyone have an answer / solution by now? Adobe???
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Bob Brennan

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I have the same Issue: Bridge CS6 Unresponsive. I also have a D800 with large .NEF RAW files.

2 second lag after clicking on any menu item.
4-8 second lag after right clicking on any image.
3 second lag while selecting images with arrow keys.
2 second lag selecting multiple images

My system is high performance:
. 12 Core 3.3Ghz Xeon Processors
. 24GB RAM
. Primary drive is 8 SSDs in a RAID0 configuration
. Dual nVidia Quadro FX5400
. OS: Win7 x64

CS5 and CS5.5 were very “snappy” in responsiveness on this system. CS6 Bridge works fine on my laptop, perfectly responsive.

Once Camera RAW or Photoshop are open, no issue working in these tools, so, the issue is bridge.

Here’s my debugging steps which have not worked to fix the issue:
1. Installed the latest camera RAW plug in from Nikon. Nikon D800 RAW .NEF files work in windows explorer and in CS5.5.
2. Installed all windows updates
3. Installed the lastest nvidia FX5800 card drivers
4. Uninstalled all Adobe products (reader, media player, etc.)
5. Uninstalled all plugs ins (HDR, noise, etc.)
6. Checked there are no fonts on the system (no TTF files)
7. Uninstalled Office 2013 to make sure there were no system font issues.
8. Uninstalled all Nikon software except the RAW plug in.
9. Deleted C:\Program Files\Adobe and C:\Program Files (x86)\Adobe
10. Searched for any Adobe reference in c:\Users\\ (example AppData), and deleted it.
11. Cleaned the registry of any reference to Adobe or any dll related to Adobe or an Adobe plug in.
12. Rebooted multiple times.
13. Re-installed CS6 Master Collection.
a. At this point it did not recognize my raw photos (.NEF from a Nikon D800).
14. Installed all Adobe Updates.
a. The updates fixed the camera raw issue
b. Ran FontTest.jsx – all fonts passed, none failed.
15. Tried Preferences:
a. Advanced -> Use Software Rendering : CPU utilization went up, but, no impact on the lag
b. Startup Scripts : Disabled all but Photoshop CS6
c. Increased Cache Size, Compacted Cache, Purged Cache

bob
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Kai Lim

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I had Windows 8, also the same problem. Did a search and found this solution works for me (in fact for many others online!!)

Open the shortcut link to point to the file, right click, "troubleshoot compatibility".
continue clicking, make it run in "Windows Vista (Service Pack 2)"
"Test the program..." Hope it works now. click next to "save" the settings. Windows will make it open in this mode and hope it works well for a long long time to come! :)
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Sandra Chung

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I boosted the ram in my computer, from 8gb DDR3 to 16gb DDR3. Deactivated, uninstalled, reinstalled Photoshop CS6.

No improvement in performance for CS6 Bridge, dayam is CS5 Bridge even faster now. There is a problem with Bridge, and Adobe knows this, but they keep falling back to the "You must be doing something wrong" or "It's your computer". Seeing as this is affecting a wide range of users, it's not the computers. I had pointed out to Adobe tech that the beta version (Superstition) didn't run this slow. Nothing changed on my system when I got the 'official' release, except uninstalling Superstition.
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Kai Lim

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I had Windows 8, also the same problem. Did a search and found this solution works for me (in fact for many others online!!)

Open the shortcut link to point to the file, right click, "troubleshoot compatibility".
continue clicking, make it run in "Windows Vista (Service Pack 2)"
"Test the program..." Hope it works now. click next to "save" the settings. Windows will make it open in this mode and hope it works well for a long long time to come! :)
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Sandra Chung

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Did that last year. didn't work then, not going to work now.
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Bob Brennan

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I installed a new OS (Win8x64), installed the RAW codec, the nVidia updates, and then CS6 master collection, and it works now. Pretty extreme solution :(.

I think the root problem was clicking the "arrow" on the top of my photo collection such that it showed all images from all subfolders. There was something in the collection which hung it up, and I could not purge with a re-install of the app.

bob
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Birgitte Wilton Djernes

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I have done nearly all that You and the 2 previous commentators have done (though I kept all my plug-ins). The results were the same as before until I realized that I over time had let a lot of programs end up in the process line and on the desktop itself (unchanged from the certainly faster Bridge CS5 - i.e. the same clutter on the desktop and process line).
I emptied the desktop and removed the programs attached to the process line. That, as the first intervention to do so, really made a difference!
Bridge CS6 is still slower than CS5 but the difference is so little that I have not wanted to spend time measuring again. So for me, with my relatively old pc and the fact that the folders I load seldom contain more than 200 files, the Bridge now works in an acceptable way.

GitAmager
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Telmo Ferreira

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@ Bob Brennan: that was some extreme solution!!!

For Pc users I think the solutions is to use a Skt1155 MB and 4 core processor.
Since I deactivate the HT feature on my i-3820 (skt2011) things have been running better, but still have not the opportunity to do a proper test with 64bit on skt1155. Tested on skt775 32bit and it runs very very fast, faster than skt2011 64bit.
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Kai Lim

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Sorry for the spamming the previous 2 as replies, I seriously hope that I can help with the solution I discovered!!! Took me a whole morning of search and reading to find this on google since I don't know what are the key words to type!

I had Windows 8, also the same problem. Did a search and found this solution works for me (in fact for many others online!!)

Open the shortcut link to point to the file, right click, "troubleshoot compatibility".
continue clicking, make it run in "Windows Vista (Service Pack 2)"
"Test the program..." Hope it works now. click next to "save" the settings. Windows will make it open in this mode and hope it works well for a long long time to come! :)
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Sandra Chung

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I did this last year. No joy.
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Sandra Chung

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For almost 2 years, I've been dealing with glacier slow Adobe CS6 Bridge. Every fix/tweak/suggest has been tried with no results. CS5 Bridge was always faster.

What I did was this. Since I got CS6 at lower price because it was an upgrade from CS5, I left CS5 installed (smartest thing I did). Using yLaunch, I made a short cut for Photoshop CS6 and Bridge CS5. Biggest problem was newer ORF files are unreadable by Bridge CS5, all I would get is the system icon showing unknown file type, so I convert those to DNG. But how to get the latest Adobe Camera Raw to work with it? It was so simple, I'm surprised I didn't think of it sooner.

I went into C:\Program Files (x86)\Common Files\Adobe\Plug-ins\CS5\File Fomats and moved the Camera Raw.8bi out of there to my desktop.

I launched PSCS6 and CS5 Bridge with yLaunch. Opened CS5 Bridge preferences and changed every instance of Photoshop CS5 to Photoshop CS6. Restarted Bridge. Double clicked on a DNG, and voila, it opened in Adobe Camera Raw 8.2 without a problem. I tried this on Canon CR2 files, and it worked, too. And all the scripts to photomerge or other tasks work with CS5 Bridge. And after doing this, the ORF files were viewable in Bridge CS5, not just system icons depicting unknown file type.

I know this doesn't fix the problem with CS6 Bridge itself, but if you got CS5, this might be a great alternative for you to do.