ELEMENTS 14 - Slow, Buggy, People Tagging Program, and Doesn't Clean Up After Itself.

  • 2
  • Problem
  • Updated 2 years ago
  • (Edited)
Before I ever get to addressing the problem that the People feature in PSE14 does not resolve People Tags from pre-PSE12 Versions, I need a working PSE.

1) PSE14 incredibly slow and freezes randomly. Leaves no choice but to have Windows 10 to shut program down.

2) Since installing PSE14, System Mechanic is reporting from 6,000 to 9,000 errors appearing --- Identified as System Clutter from 650MB to 800MB worth.

3) Why did PSE12 not uninstall completely? Windows 10 still shows links on Start Menu but uninstall says cannot be uninstalled.

3) Still cannot resolve old, pre-version 12, "people tags" with Version 12-14 "People Stacks". Past telephone assistance fro Adobe has been useless. They could not even grasp the problem, much less propose a solution.
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Joseph Lovett

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  • extremely frustrated

Posted 2 years ago

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Photo of Douglas Kaplan

Douglas Kaplan

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I had all the same problems. Have been dealing with this since October. FINALLY, I yelled at one of the poor fellows trying to tell me again that there was no phone help, only CHAT! I asked for a supervisor. End result - I was hooked up with a VERY NICE man in India who took control of my computer. After cleaning out the remnants of 10 and 11 and many attempts to cure my problems, he called higher ups and learned that these are problems for MANY people and they are hard at work trying to develop a fix. They hope within a month - but no promises. They will alert us to download a patch or upgrade - whatever they call it! Hopefully a fix is coming!