Lightroom Classic: Slideshow: Preview, Play, and Export Video... disabled; Export PDF enabled

  • 1
  • Problem
  • Updated 6 months ago
  • (Edited)
When using the Lightroom Slideshow module, Preview, Play and Export Video are grayed out. Export PDF is enabled. Why can't I use the module? I even tried making a minimal slideshow with two photos (both landscape orientation), and had this problem.


Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Installed Physical Memory (RAM) 16.0 GB


System information from Lightroom help menu:
Lightroom Classic version: 8.3.1 [ 201905241238-dcd7e2de ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17763
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.2 GHz
Built-in memory: 16205.3 MB
Real memory available to Lightroom: 16205.3 MB
Real memory used by Lightroom: 6133.4 MB (37.8%)
Virtual memory used by Lightroom: 6800.6 MB
GDI objects count: 1214
USER objects count: 3693
Process handles count: 3350
Memory cache size: 1144.3MB
Internal Camera Raw version: 11.3 [ 197 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 3451MB / 8102MB (42%)
Camera Raw real memory: 3454MB / 16205MB (21%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200, 2) 1680x1050
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
Check OpenGL support: Failed
Vendor: 
Version: 
Renderer: 
LanguageVersion: 


Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\Users\Rory\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Settings Folder: C:\Users\rsjaf\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Any Filter
3) Any Vision
4) Facebook
5) Flickr
6) jf Data Explorer
7) JPEG Optimizer
8) LogiOptions
9) Lua Console
10) MIDI2LR
11) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 112
Subsystem : d0001458
Revision : 9
Video Memory : 160
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Realtek Digital Output(Optical) (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: true
Direct2DPresent: true
GPUDeviceEnabled: false
OGLEnabled: false
Photo of Rory Jaffe

Rory Jaffe

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Posted 6 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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I notice in your attached system info this line:
"Check OpenGL support: Failed"

This looks like your Graphics Card may be failing Lightroom's tests. You may need to go to your video card manufacturer's website and download their latest driver and install it.