Lightroom Classic CC: slideshow crashing when I add music

  • 2
  • Problem
  • Updated 6 months ago
  • Solved
  • (Edited)
When I go to add an MP3 file LR crashes. I've tried different files with no luck.
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Timothy Lasko

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  • frustrated

Posted 9 months ago

  • 2
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HannesKa

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I have the same problem. the solution is to convert the File to an other .mp3 file with lower bitrate.
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HannesKa

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you can see the bitrate of the files in the windows explorer, or maybe other tools/programms. i had files with more than 192kbit/sec bitrate, lightroom crashed. after convert to files with less or equal 192kbit/sec lightroom did not crashed any more. Tool to convert for example: https://www.audacityteam.org/

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HannesKa

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JOHN HOLZ

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HannesKa --  Thanks very much for add'l details, very helpful!
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JOHN HOLZ

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Regret to say that lower bitrates didn't solve problem for me.  Tried 96 kbps and 64 kbps, still crashes immediately...   :-(
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HannesKa

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ok... as i wrote, i had the same problem and solved it by this way...
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Rikk Flohr, Official Rep

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Official Response
@John Holz - Lightroom 7.5 was released earlier today.  For you, I would recommend an uninstall, a restart of your computer and then an install of 7.5 from a fresh download. Let us know if your sound files still don't work. 
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JOHN HOLZ

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@Rikk Flohr --  It worked!  W00t!  I did the uninstall/restart/re-install_LR_Classic as you suggested.  Please convey my thanks to the development team for fixing this long-standing problem, much appreciated.  John
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Jill Nissen

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If I do this, will I lose my LR catalogs?
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Rikk Flohr, Official Rep

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Catalogs are not affected by an uninstall/reinstall