Elements 9: Unable to use scroll bars on Win 7

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  • Problem
  • Updated 6 years ago
  • (Edited)
Win7, PSE9

Trying to scroll the photo side-to-side and up-and-down with the sliders. One should be able to click the slider in the marked center and drag it around. Or one should be able to click the up/down or right/left arrows at the ends of the slider tray. Either of these actions is supposed to move the slider and the photo. Neither does. Spacebar/click/drag works. Clicking in the tray works. But ya' know, sometimes I like to employ features that work in each and every single other program I have ever used, including PS CS (which simply does not activate on Win7, so I'm stuck f'g around with this piece of crap cheapER update)

This is, like, the fifth problem I've submitted, maybe sixth. I've gotten one response on one issue, being that my Caps Lock key was engaged. Does anyone actually read these? Or are the cute emoticons just to let me vent so I "feel better"?? Why isn't there an "Angry" option? 'cuz I am. It's way beyond "frustrated"!

Why oh why should I buy this thing that doesn't work as advertised? Or like anything else I have works?
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Paul Bruesch

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  • frustrated

Posted 8 years ago

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Brett N, Official Rep

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I find that the scroll bars and buttons work just fine on my Windows 7 in PSE9. I assume that you are zoomed in close enough to the image so that it is taking up an area larger that the work space and thus the scroll bars are required to see the entire image and are usable. Just like looking at a Word document or Web page that entirely fits in the current view, the scroll bars are inactive in Elements if your image is at a zoom percentage small enough so that the image fits with the work area.

Are you using a Wacom tablet? If so, please install the 9.0.3 update which fixes issues with the tablet interacting with features of the UI.

Does the scroll wheel on your mouse work to move the image up an down (assuming you do not have the Zoom with Scroll Wheel preference option enabled)?

Do the arrow keys work (assuming you are not currently using the Move tool)?

Yes, people do read these posts. But there are a lot of them, and it takes time for someone to respond in an intelligent fashion with an answer that will help. Please have some patience, this isn't a chat room, so it is not unreasonable to wait a day or more for a reply.

The little emoticons are a creation of GetSatisfaction, the company that hosts this forum. If you have suggestions on change, you can supply them on their home page, they are very responsive to improvement suggestions. Also, your status can be anything you can imagine and type. You are not limited to the choices it gives you when you choose a face. I've seen some pretty creative uses for the emotion (one of my favorites was "I'm a sad panda").
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Paul Bruesch

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Thank you for the response, Brett.

No Wacom tablet.
Yes the scroll wheel scrolls the image.
Yes the arrow keys move the image, L,R,U,D.
Dragging scroll bars does not work, nor does clicking the L,R,U,D arrows.

I've waited over a week with no response to a few other issues. I realize it's not a chat room and I don't expect immediate feedback. I DO expect a non-cheap product to have a UI (which LOOKS like any other UI) that works and functions like anyone would expect it to.

I have a fair amount of experience with PS CS and the UI works fine there. I noticed right away that PSE9 UI looks very different in many ways, even though the functionality - what it actually DOES - is identical. I think the flashy look (is it Air?) with its lacking usability is just useless. I'd rather have vanilla WinXP look and have it work correctly.
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Brett N, Official Rep

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Again, this works fine on my side, so it's not simply an issue of the program lacking this capability. We just have to figure out what is different between my system and yours.

What sort of input device are you using? (Mouse/Trackball, USB/PS2/Wireless)
Do you have the latest manufacturer drivers installed?
Any third-party applications running in the background/foreground?

Perhaps you can just provide a system report (In Elements, Help>System Info).
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Paul Bruesch

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Adobe Photoshop Elements Language Version: 9.0.3 (9.0 (20100929.m.9165))
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:5, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 4
Processor speed: 3013 MHz
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 4300/4500 Series
OpenGL Drawing: Disabled.
Video Card: ATI Radeon HD 4300/4500 Series
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version: 8.850.0.0
Built-in memory: 3582 MB
Free memory: 1469 MB
Memory available to Photoshop: 3026 MB
Memory used by Photoshop: 60 %
Image cache levels: 6
Application folder: C:\Program Files (x86)\Adobe\Photoshop Elements 9\
Temporary file path: C:\Users\Paul\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 465.7G, 296.2G free
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Photoshop Elements 9\Plug-Ins\
Additional Plug-ins folder: not set

Installed components:
ACE.dll ACE 2010/03/10-08:31:04 61.423599 61.423599
adbeape.dll Adobe APE 2010/02/23-12:40:58 61.421986 61.421986
AdobeLinguistic.dll Adobe Linguisitc Library 4.0.0
AdobeOwl.dll Adobe Owl 2010/05/26-11:26:08 3.1.12 61.432528
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.62 61.2381
AdobePDFL.dll PDFL 2010/03/10-08:31:04 61.281542 61.281542
AdobePIP.dll Adobe Product Improvement Program
AdobeXMP.dll Adobe XMP Core 5.0 61.134777
AdobeXMPFiles.dll Adobe XMP Files 5.0 61.134777
adobe_caps.dll Adobe CAPS 3,5,4,0
Adobe_OOBE_Launcher.dll Adobe OOBE Launcher (BuildVersion: 1.5; BuildDate: Thu Aug 5 2010 21:49:00) 1.000000
AGM.dll AGM 2010/03/10-08:31:04 61.423599 61.423599
ahclient.dll AdobeHelp Dynamic Link Library 1,5,0,30
aif_core.dll AIF 1.0 53.352475
aif_ogl.dll AIF 1.0 53.352475
amtlib.dll AMTLib (BuildVersion: 3.5; BuildDate: Thu Aug 5 2010 21:49:00) 1.000000
amtservices.dll AMTServices (BuildVersion: 3.5; BuildDate: Thu Aug 5 2010 21:49:00) 1.000000
ARE.dll ARE 2010/03/10-08:31:04 61.423599 61.423599
asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
AXE8SharedExpat.dll AXE8SharedExpat 3.3 49.279053
AXEDOMCore.dll AXEDOMCore 3.3 49.279053
AXSLE.dll AXSLE 3.3 49.279053
Bib.dll BIB 2010/03/10-08:31:04 61.423599 61.423599
BIBUtils.dll BIBUtils 2010/03/10-08:31:04 61.423599 61.423599
boost_threads.dll DVA Product 5.0.0
CoolType.dll CoolType 2010/03/10-08:31:04 61.423599 61.423599
data_flow.dll AIF 1.0 53.352475
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ems.dll Elements Organizer 9.0
ExtendScript.dll ExtendScript 2010/03/05-08:21:15 61.423205 61.423205
FaceDetector.dll FaceDetector 0000/00/00-00:00:00
FileInfo.dll Adobe XMP FileInfo 5.0 61.134777
icucnv36.dll International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
icudt36.dll International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
image_flow.dll AIF 1.0 53.352475
image_runtime.dll AIF 1.0 53.352475
JP2KLib.dll JP2KLib 2010/02/24-17:43:58 61.131544 61.131544
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2, 0, 1, 11
MPS.dll MPS 2010/02/24-17:43:58 61.421978 61.421978
MSVCP71.dll Microsoft® Visual Studio .NET 7.10.3077.0
MSVCR71.dll Microsoft® Visual Studio .NET 7.10.3052.4
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop Elements 9.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop CS4
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit)
PSArt.dll Adobe Photoshop CS4
PSViews.dll Adobe Photoshop CS4
ScCore.dll ScCore 2010/03/05-08:21:15 61.423205 61.423205
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
Tbb.dll Intel(R) Threading Building Blocks for Windows 2, 2, 2009, 1011
updaternotifications.dll Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)
WRServices.dll WRServices Friday May 30 2008 7:18:42 Build 0.7713 0.7713

Installed plug-ins:
ADM 3.10x21
ASDStrm 1.03x2
Accented Edges 10.0 (x101)
Angled Strokes 10.0 (x101)
Auto Divide (8.0 (20100929.m.9165))
Average 11.0 (11.0x001)
BMP 11.0 (11.0x001)
Bas Relief 10.0 (x101)
Camera Raw 6.4.1
Chalk & Charcoal 10.0 (x101)
Charcoal 10.0 (x101)
Chrome 10.0 (x101)
Clouds 11.0 (11.0x001)
Color Halftone 11.0 (11.0x001)
Color Variations 11.0 (11.0x001)
Colored Pencil 10.0 (x101)
CompuServe GIF 11.0 (11.0x001)
Conditional Mode Change 11.0 (11.0x001)
Conté Crayon 10.0 (x101)
Correct Camera Distortion 10.0
Craquelure 10.0 (x101)
Crop and Straighten Photos Filter 11.0 (11.0x001)
Crosshatch 10.0 (x101)
Crystallize 11.0 (11.0x001)
Cutout 10.0 (x101)
Dark Strokes 10.0 (x101)
De-Interlace 11.0 (11.0x001)
Difference Clouds 11.0 (11.0x001)
Diffuse Glow 10.0 (x101)
Displace 11.0 (11.0x001)
Dry Brush 10.0 (x101)
Extrude 11.0 (11.0x001)
FastCore Routines 11.0 (11.0x001)
Fibers 11.0 (11.0x001)
Film Grain 10.0 (x101)
Filmstrip 11.0 (11.0x001)
Filter Gallery 10.0 (x101)
Frame From Video 6.0
Fresco 10.0 (x101)
Generic EPS 11.0
Glass 10.0 (x101)
Glowing Edges 10.0 (x101)
Grain 10.0 (x101)
Graphic Pen 10.0 (x101)
Halftone Pattern 10.0 (x101)
Ink Outlines 10.0 (x101)
Lens Flare 11.0 (11.0x001)
Lighting Effects 11.0 (11.0x001)
Liquify 7.0
MMXCore Routines 11.0 (11.0x001)
Magic Extractor 11.0 (11.0x001)
Matlab Operation 11.0 (11.0x001)
Mezzotint 11.0 (11.0x001)
Mosaic Tiles 10.0 (x101)
Multiprocessor Support 11.0 (11.0x001)
NTSC Colors 11.0 (11.0x001)
Neon Glow 10.0 (x101)
Note Paper 10.0 (x101)
Ocean Ripple 10.0 (x101)
OnEdge 1, 0, 0, 1
PCX 11.0 (11.0x001)
PNG 11.0 (11.0x001)
PNG Icons 1.22x1
Paint Daubs 10.0 (x101)
Palette Knife 10.0 (x101)
Patchwork 10.0 (x101)
Photocopy 10.0 (x101)
PhotomergeUI 11.0 (11.0x001)
Picture Package Filter 11.0 (11.0x001)
Pinch 11.0 (11.0x001)
Pixar 11.0 (11.0x001)
Plaster 10.0 (x101)
Plastic Wrap 10.0 (x101)
Pointillize 11.0 (11.0x001)
Polar Coordinates 11.0 (11.0x001)
Poster Edges 10.0 (x101)
Radial Blur 11.0 (11.0x001)
Read Watermark 3.0
Reticulation 10.0 (x101)
Ripple 11.0 (11.0x001)
Rough Pastels 10.0 (x101)
Save for Web 3.0
ScriptingSupport 11.0
Shear 11.0 (11.0x001)
Smart Blur 11.0 (11.0x001)
Smudge Stick 10.0 (x101)
Solarize 11.0 (11.0x001)
Spatter 10.0 (x101)
Spherize 11.0 (11.0x001)
Sponge 10.0 (x101)
Sprayed Strokes 10.0 (x101)
Stained Glass 10.0 (x101)
Stamp 10.0 (x101)
Straighten Image 11.0 (11.0x001)
Straighten and Crop Image 11.0 (11.0x001)
Sumi-e 10.0 (x101)
Targa 11.0 (11.0x001)
Texture Fill 11.0 (11.0x001)
TextureSelect 10.0 (10.0x001)
Texturizer 10.0 (x101)
Tiles 11.0 (11.0x001)
Torn Edges 10.0 (x101)
Twirl 11.0 (11.0x001)
Underpainting 10.0 (x101)
WIA Support 11.0 (11.0x001)
Water Paper 10.0 (x101)
Watercolor 10.0 (x101)
Wave 11.0 (11.0x001)
Wind 11.0 (11.0x001)
Wireless Bitmap 11.0 (11.0x001)
ZigZag 11.0 (11.0x001)
Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE
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Brett N, Official Rep

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Sorry for a delayed response.

The first thing I notice is that your video card appears to be very out of date. The version listed here is 8.850.0.0. According to the ATI web site, the current version is 11.8. I would definitely start with getting that updated:

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Paul Bruesch

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Well, thank you for discovering that my video driver (which I updated only a few months ago, I thought) was out of date. I have updated it along with its own very buggy configuration manager.

Now I'm not sure how my video driver would cause a piece of software (only one... PSE) to not work, but I don't guess I'll ever know if that fixed it or not because my trial has expired in the intervening TWO WEEKS since I provided you that tome of information about my system config. There's no way on earth that I'm going to pay that kind of money for something that is so riddled with bugs. I've reported several others, too, but no word on them.

Meantime, I tried reinstalling PS CS (v8) back onto my old XP machine. Guess what? It says "Trial expired" with no option to enter my serno.

Can you give me one good reason why I should do business with Adobe? One good reason, that's all I ask.

And it can't be that my very very very old version of PS Elements v2 works just fine on Win7. It registers, it activates, it works pretty damn well. And I think it might have been free, way back in the day...
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Lisa Adcock

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Has anyone considered the issue may be the swapping of the left and right mouse buttons? I have had issues with my scroll bars not working. At least I see them. I decided to switch my mouse buttons back (for a right-handed person) and the scroll bars work now.