Since you make is to difficult with an endless maze to find support, I guess I'm going to have to post here

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There is a small bug in Adobe Photoshop 21.1.0.  I created a template that is used to create stock photos for our website and live shows.  I've noticed that after about 100 alterations that the text shifts a pixel to the left each time the piece titles are changed and it shouldn't be doing this.  About every 100 photos the text is touching the border box so it's obvious it's shifting for each edit.  It might be rare someone to have noticed this as finding it would take a specific type of work or use.  
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Joseph Perry

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Posted 1 month ago

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Dave Grainger

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Might be a good idea for you to get updated
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David, Official Rep

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Howdy Joseph,
A couple of things.  First, yes, I would update to the latest version.  Next, which OS are you running on?  And which font are you using?  Do you have Snap to Pixel on?  Square pixels?  And finally, would you be willing to share your file with me?
Thanks,David
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Joseph Perry

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It is updated lol, I'm on the photography plan so it's automatic. The creative cloud drives me crazy constantly running updates everytime I open photoshop and making that loud annoying chime. Running Windows 10. I don't know what Snap or Pixel is. File is PSD 1280x720 at 72dpi. I can't use 200-300dpi as usual as the files are too large for uploading to the OBS platform. Files are saved as transparent PNG files for overlays on live videos.
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Marsha Levine

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My version of Photoshop is 21.1.3, so I believe that you are not up to date. I have set up the Adobe products on my computer not to update until I tell it to. I did that, I think, from the Creative Cloud desktop.
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Joseph Perry

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On my end, PhotoShop is not showing an available update.  I'm still seeking some sort of support from Adobe's Facebook page and emailed the CEO directly because it's ridiculous to keep sending people to a "community" forum of people that don't actually work for Adobe and can only provide speculated support because they "think" they know what they are doing without having any actual technical support training of the programming of the software itself.
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Dave Grainger

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Joseph: You are incorrect. There IS an update version, and also this forum IS an official Adobe site which is monitored by and also attended by Adobe personnel. Actually, you have already received a response from an Adobe  Official Rep, which you have ignored. You did not answer his request for system details; had you done so, you would have received help. 

 Escalation to the CEO and use of a Facebook page is a pointless tactic, as it also displays your own lack of knowledge.

Updates are NOT automatic unless you toggle the setting to opt for that to happen.

I suggest that you step back, ask a civil question or question, and also that you get trained on how to use this complex software system instead of blaming others for your lack of understanding.

If you drop your hostility, and ask for assistance in a civil manner, I guarantee that you will receive it. C

(Edited)
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Joseph Perry

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Thank you for your intuitive and insightful troubleshooting expertise, but just as you mentioned it's "monitored." I have received resolution from this matter from tech support after escalating the issue and finally reaching an actual tech support person who is employed and paid to provide official support for Adobe software. I was also advised the forums are for informational purposes only and any troubleshooting is at the risk of the user and is only monitored for abusive behavior. The agent was able to screenshare and discovered an error in the creative cloud update program that was preventing the update from applying after it downloaded. They want me to monitor the text shifting issue I had and reach back out if it stills occurs after the update.
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Dave Grainger

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Joseph Perry: I am glad that you got things going! I realized after reading your reply above, that perhaps you didn't know what the word "monitored" meant. This site is an Adobe site that Adobe does read and to which Adobe responds. You may have seen several of the Adobe employee's posts, serving tech and advisory assistance to users. It is NOT just a users scrimmage with no official connection!!

As a completely different piece of info, there are lots of offers and ads, often disguised cleverly to appear as official tech support sites for many different software makers. Microsoft, for example, is pretty hard to reach for tech support; an industry has developed of fake Microsoft Tech Support sites, which buy advantageous placement on Google, and which are very hard to distinguish from legit. One giveaway is the common tactic: when contacted by someone needing assistance, they will not mention $$$ at first, will offer to log in remotely, then after bumping around in the victim's computer, will say the equivalent of "OMG, this is worse than we thought! I will have to escalate to a higher more senior level, but we will need a debit card to do that!"

You can see the psychology here: by the time this escalation offer takes place, the victim has bought in to the belief that (1) this is legit and (2) a savior professional.

This scam is so prevalent, that we have traced every such ad / offer on Google for a few weeks, and found none that were legit, and most were actually overseas. [We means my IT support company, which I ran between 1981 and 2016]

Big software companies face a serious  dilemma. This stems from the complexity of and the difficulty of, their software; users, especially beginners, get overwhelmed, and call in for tech support for issues that are really not software problems, but rather are lack of understanding. Photoshop requires a LOT of study to become familiar with all the arcana.

Cost of maintaining a staff to help is staggering. My guess is that is why it is often difficult to reach past the "FAQ" page on line  for most software companies, and so hard to reach by telephone.

Adobe appears to have developed this forum as a solution: by having their tech people respond on the forum but also having a lot of assistance from more  experienced users, a community support works pretty darn well. My hackles got raised when you said that the support person with whom you spoke told you that this forum is just users and not official, because that is what a scammer would have done. It is also incorrect.
(Edited)
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Joseph Perry

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Trust me Im listening to everything that you're saying. I worked Apple Support as a senior tech advisor for many years and we had direct contacts with software support systems so I know they all have a legit support system (other than yahoo) even if it's from 3rd party. I just find it annoying that as a customer it takes fighting tooth and nail to reach support since most companies do not have a phone support due to the costs of operating phone support systems so most use chat support even if it's only by a handful of people. Sometimes finding support has to be done in creative ways and I found adobe's by logging into my account and going through my payment history and reporting a problem. They have chat support for billing and then transferred me to tech support chat services. Most of these companies use a "community system" to save money by reducing the internal support to a skeleton crew, but there is always a way to find it. Working at Apple I had to deal with many many customers who were victims of fake support fraud who installed apps to access their computers and undo privacy setting that they were instructed to turn off, when everybody should know apple doesn't require installing anything that we just tap right in with their apple ID. This type of scam behavior escalatated and peaked after companies reduced their tech support options and opened community forums so it opened up options to open fake support since it appears to be the only option and many of them stalk forums just like this and prey upon people who don't know any better. Maybe I said it wrong by what the advisor said, but he didn't say it was not an official..it is an official community forum hosted by Adobe, but it's not an official support system.