Photoshop CC 2018: I cannot switch tools seemlessly or use bracket keys on the first few tries.

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  • Question
  • Updated 5 months ago
  • (Edited)

When switching tools if I try to use the bracket keys to resize or the x key to switch foreground and background colors it switches back to the previous tool I was using. Or the bracket keys don't work at all. It worked fine before the update. Do I need to change a setting now? Or is it a bug that needs to be worked out? It is frustrating and takes me much longer to do something because my tools keep switching on me.

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Robin Nordmeyer

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Posted 7 months ago

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Stephen Newport

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I have had similar quirks happening, but it's only happened three times and I can't figure out how to reproduce it. At certain points pressing a shortcut will select a tool instead, and it will continually do this until I restart.  I don't know if these are related or not
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Robin Nordmeyer

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Mine is continuous and it doesn’t help to restart.
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Tim Durham

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I noticed this in PS CC 2017. Typically it happened when using the Eraser and the Stamp tool. Same issue. Hit left bracket and the Stamp tool became Erase. Hmm. Always glad its not just me!
(Edited)
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Robin Nordmeyer

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Yes, that is happening also. But it wasn’t happening until I updated to 2018.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you running on?
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Robin Nordmeyer

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Windows 7
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Douglas Jaeckel

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This is happening to me as well to a level that is making me suicidal.

I am running an Intel CPU and NVIDIA GPU with Win 10 on this machine.

I keep having the tools automatically switch back to what ever the previous tool I was using when I use the Spacebar to pan the image around.  While my issue is continuous it changes in severity and I can't figure out why.

 Also when I want to fill with foreground color Alt+Backspace I get the widows error ding sound and I have to hit the KBSC 2 times before it works. This happens every single time no exceptions.

I feel like PS is going schizo on me.
(Edited)
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Robin Nordmeyer

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I’m glad I’m not the only one but I’m sorry to happening to you also. It is so aggravating! I hope there is a fix soon!
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Douglas Jaeckel

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Any feedback from Adobe on this one. The 19.0.1 update fixed the alt+Backspace to fill, but my tools are still switching back to the previous tool and I also I get an error ding when I double click on a layer to open the Layer Style and Blending Options dialogue. I then have to do a second double click to actually open the dialogue.

This is so disruptive to my workflow that I have to use 2017 to keep from losing my mind.

"RANT WARNING" stop reading if you don't like to here others complain.

This is my wish for Adobe and all software developers for that matter. Send your marketing department home for the next update and stop pushing new features that are not ready for public use. Especially if they break core features that are used on a daily basis. Maybe use a tagline to convey that you've added NO new features, but made a program that just works.

Every piece of software I have used in the last two years in the digital media arena pushes all these new features and none of them can deliver a product that runs stable. I think it's time to just slow things down and be more concerned with quality control than the deadline of the next latest and greatest feature. We used to wait 2 years for major updates, and now were getting feature updates in less than one fiscal year. I get that that is one of the benefits of the subscription model, but I would rather wait a few more months and let the beta folks beat on the software a little longer than use customers as beta testers....

RANT OVER.
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Hannah Nicollet, Official Rep

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Hi Robin,

Can you try resetting your preferences? 

  • Press and hold Alt+Control+Shift as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
https://helpx.adobe.com/photoshop/using/preferences.html

Let me know if that helps.

Thank you,
Hannah
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ALAN BERLINGER

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I also have issues with the bracket keys not responding and changing tools.  Resetting preferences did not help.
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Anthony

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having the same issue -  preferences resent only works for a while. Also this means setting photoshop up again with you owe shortcuts again and layout of pallets etc.. Sorry this is a major bug for long term users and needs to be addressed yesterday!