Since updating to Catalina, My Photos have been greyed out under the Library Module and the Develop LR says The File could not found.

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  • Updated 9 months ago
Since updating to Catalina, My Photos have been greyed out under the Library Module and when I click on Develop LR says The File could not be found. I have resolved the issue twice, but then it crashes all over again with the same problem.
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Thomas Campos

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  • annoyed

Posted 10 months ago

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Carlos Cardona

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Right-click on a photo in the Library, go down to Show In Finder. Does it say “file not found, do you want to search for it”? Say YES, and navigate to where you keep ALL your images (you DO keep them all in one place, I hope?) Find that image and say OK. LR should now look in the enclosing folder for all your other images (IF they are all in that enclosing folder, like mine are). If no one explained when you started that keeping them all together was important, you’ll have to do this for any other devices or folders that have your other images, and that might suck! Good luck, let me know if it worked!
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Thomas Campos

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Yes I keep them all on my external. I right clicked on the image and LR had no problem finding it under the Library Module. But that didn’t help fix my issue.
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Carlos Cardona

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No, you're not trying to find it in the Library. After the right-click go to "Show in Finder" and find the folder on your hard drive.
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Victoria Bampton - Lightroom Queen, Champion

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First things first Thomas, can you please go to Help menu > System Info and grab us the version number? 

Secondly, where do you store your photos?

Thirdly, how did you resolve the issue twice, and what triggers the crash?
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Thomas Campos

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Version number 10.15.0 [19A583]

It would just work then a day later the problem returned.
(Edited)
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Thomas Campos

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So let me add a lil backstory. Once I updated to Catalina, I opened up LR and it asked me for permission to have access to drives and folders. Like a moron I denied it and from that point on, I’ve been having problems. I then uninstalled LR and reinstalled, but that didn’t help the issue.
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Thomas Campos

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G0apher, Employee

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Hi Thoman, did you submit the crash log - so we can track the same down at our end? Thanks.
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Thomas Campos

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Where would I find the crash log? Don’t think one appeared.
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G0apher, Employee

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You could check the files in the folder ~/Library/Logs/DiagnosticReports. Check for the .crash file around the time-stamp you faced a crash in Lightroom.
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Carlos Cardona

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People with crashing Macs: Onyx for Catalina is out! Download it, run it, reboot: https://www.titanium-software.fr/en/onyx.html 

In Onyx run almost everything in the Maintenance tab, deselecting things you don't want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc. If you don’t know what something is, google it, or don’t run it, or ask me), then hit Run Tasks. After it's done it will ask for a reboot.

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Victoria Bampton - Lightroom Queen, Champion

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For reference, this was the solution:

Go to System Preferences > Security & Privacy > Privacy tab and unlock the lock at the bottom.

Select Folders & Files down the left hand side and make sure Lightroom Classic is listed and all of its checkboxes are checked. 
(Edited)