Photoshop: HP Enevy it waill not work. Graphics Driver issue.

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  • Updated 2 years ago
  • (Edited)
Since updating photoshop on my hp enevy it waill not work it starts to then a box comes up saying there is an issue and the programe closes
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tara wilson

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Posted 2 years ago

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David, Official Rep

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Hi Tara,

What issue does the dialog say you have.  It's hard to trouble-shoot if we don't know what the problem is.  Also, what version of Photoshop are you running and what operating system are you using (Win10, I'd assume, but which "flavor")?

Thanks,
David
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tara wilson

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I think it's Windows 8. Sorry I'm not very good with computers. Photoshop cc 2017. Many thanks
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David, Official Rep

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Howdy Tara,

It looks like you have a problem with your graphics card.  You probably need to update your driver, which you can usually do via the manufacturer's website.

Also, how old is your HP Envy?  If it's a couple years old and you're running Win8, it could be that your graphics card is no longer supported.  I would still focus on updating the graphics card's driver though.

Thanks,
David
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tara wilson

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Thank you I will try this. Many thanks
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tara wilson

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This did not work, is there any way to get the 2015 version back.
Many Thanks Tara
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.

You can install a prior version using the instructions here: Install previous versions of apps
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Stephen Almeida

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See if you can revert to an earlier state. Before the update.