Elements 12: Sign In Issues

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
i have re-installed my photo shop elements 12 and when i go to sign it just keeps buffering and won't sign in, i have to go to task manger to stop it. i have had it running on the same laptop before.
Photo of Philip Corbett

Philip Corbett

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Posted 4 years ago

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Photo of andaleeb

andaleeb, Employee

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Hi,

Please rename opm.db file located at-
Win:C:\Users\\AppData\Local\Adobe\OOBE
Mac:Users Library/Application Support/Adobe/OOBE

and try to sign in again.

Thanks
Andaleeb