problem with Lightroom app

  • 1
  • Problem
  • Updated 3 years ago
I am having problems with the sign-up process for Lightroom on both Android and iPad.

The app tells me that it sends an e-mail to that I need to confirm before I'll be able to continue the login process. The problem is that I don't receive any mails. I have tried at least 20 times over the last year. I have also look at the mail server logs, and it doesn't seem that adobe's mail server even tries to establish a connection with my mail server. That means that I am certain that the mail hasn't landed in any spam filter since that process can't even begin with having received the mail from you.

I am trying to get mails to

Please contact me on that address if you have any questions. I am really looking forward to be able to start using Lightroom on my handheld devices. I have a full license on my PC already. I am using the same mail address that I have used for my PC license.

Peter Österberg
Photo of Peter Österberg

Peter Österberg

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Ignacio Barrientos

Ignacio Barrientos, Employee

  • 81 Posts
  • 6 Reply Likes

can you try to login now?