Lightroom Classic: Side panels erratically overlay import dialog (latest macos)

  • 39
  • Problem
  • Updated 2 months ago
  • Acknowledged
  • (Edited)
Screen recording of bug attached
I _can change side panels width but cant hide them while import dialog is under
 

Lightroom Classic version: 8.0 [ 1193777 ]

License: Creative Cloud
Language setting: en-RU
Operating system: Mac OS 10
Version: 10.14.1 [18B75]
Application architecture: x64
Logical processor count: 8
Processor speed: 2,7 GHz
Built-in memory: 16 384,0 MB
Real memory available to Lightroom: 16 384,0 MB
Real memory used by Lightroom: 2 927,5 MB (17,8%)
Virtual memory used by Lightroom: 8 782,1 MB
Memory cache size: 967,0MB
Internal Camera Raw revision: 61
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2366MB / 8191MB (28%)
Camera Raw real memory: 2382MB / 16384MB (14%)
Displays: 1) 5120x2880

Graphics Processor Info: 
Metal: AMD Radeon Pro 455



Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Users/medvdv/Pictures/Catalog 2018/Catalog 2018.lrcat
Settings Folder: /Users/medvdv/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Canon Tether Plugin
4) Facebook
5) Flickr
6) Nikon Tether Plugin

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alexander medvedev

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Posted 12 months ago

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Yves Crausaz

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It's the same for me, and I do not see why we should hide the side panels, they are essential to drive the import. Otherwise we use the reduced panel!


(Edited)
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Tom Mickow

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Yves - It doesn't appear that Alexander is trying to hide the panels in the Import dialog.  In his video, he's actually showing that he can't see the sides of the Import dialog at all.  He's still seeing the side panels for the Library module.
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alexander medvedev

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Yes, and i cant hide side panels of library while import dialog under
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Matt Kemp

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quick fix: the tab key will get rid of them until the problem is addressed
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Tom Mickow

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Alexander - my first suggestion would be to try resetting Lightroom's preferences.  Here's a link to a how-to, if you're not familiar with that process - 
https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/
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alexander medvedev

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Will try, thanks
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Johan Elzenga, Champion

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Drop out of Full Screen mode. That will solve this.
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alexander medvedev

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it solvs yes but this is definitely just bug with Z order of planes and Adobe need to correct it - i like fullscreen mode why i should exit it each time when importing something ;-)
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Rikk Flohr, Official Rep

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I can repro this and will log a bug with the team. 
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Matthew Zory

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Any fix with this yet Rikk? Once in a while hitting the I key makes it open the correct tabs but...not often.
Thanks.
(Edited)
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Wayne Fox

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Still happening with 8.2.1, so several updates and no fix yet?  Seems obvious bugs like this should get a little more priority.
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Christian

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This reply was created from a merged topic originally titled Import dialogue box..

The dialogue box that comes up when importing photos to Lightroom glitches behind the library window (navigator and so on). This has been going on since October and requires me to restart the program several times before continuing my normal work flow.
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Johan Elzenga, Champion

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This reply was created from a merged topic originally titled Import dialogue box (merging).

Update to version 8.1. This has indeed been fixed.

Note: This conversation was created from a reply on: Import dialogue box..
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John R. Ellis, Champion

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So this bug has been fixed in LR 8.1 but not yet marked as fixed?
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Byron Chin

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I am running 8.1 and can confirm that this problem still has not been fixed on my system.
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Markus Maruhn

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same here, issue is still NOT fixed
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Johan Elzenga, Champion

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Strange. It does not occur on my system under the exact same circumstances, so I assumed it was fixed. Maybe it also depends on screen settings? What settings do you guys use? I tried it on a MacBook Pro 13” (2016 with touch bar) and default screen setting.
(Edited)
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Rikk Flohr, Official Rep

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This issue is still currently open in our system. 
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Steven Lippitt

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I also have had this issue since upgrading to LR8 and it is still a problem today (running LR 8.1)
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Bob Weder

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Rikk, updated to LR Classic 8.3 and the issue STILL exists. When I pressed the TAB key, the source pane appeared, allowing me to select the source photos, but the IMPORT button isn't visible in the lower right hand corner.
(Edited)
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Will McGregor

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This reply was created from a merged topic originally titled Major bug with importing.

I have an issue when i'm importing the 2 side bars for the quick develop module overlay and hide the import options. 

Sometimes i can get one away but most of the time i need to restart lightroom.

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John R. Ellis, Champion

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Another workaround to try: Drop out of full screen mode.
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Steven Lippitt

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True (that's what I have to do all the time now in order to be able to import).  But why should we have to?  This is a bug and should be fixed.
(Edited)
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John R. Ellis, Champion

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Agreed.
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Will McGregor

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I’ve done that, sometimes it works sometimes it doesn’t.

But it’s definitely a bug that needs fixed
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William Warby

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This reply was created from a merged topic originally titled Lightroom UI elements load on top of one another (incorrect z-index). Import dial....

For the past year or so I've seen a really annoying bug in Lightroom which as far as I can tell nobody else has reported. I have seen two manifestations what I think are the same issue, where a user interface element is loaded underneath one that is supposed to be lower in the z-index. See screenshots below.

The first is on the keyword suggestion dropdown list, which as you can see in the screenshot is very faint, but if you type far enough you can see that the full opacity panel starts to show up outside the tool area to the right. It is clearly loading the menu under the tool panel, when it should be above it. This manifestation of the problem is common for me, but somewhat intermittent and often goes away when restarting Lightroom.

The second is much more insidious, and happens consistently for me. Whenever I press the Import button, the import modal dialog loads underneath all the other panels except the currently displayed photo, so I typically see a cropped selection of photos available to import but no buttons to interact with the import because they are hidden under the library, tool and filmstrip panels. The screenshot shows where the "Copy as DNG" tab at the top of the import dialog is obscured by the normal Lightroom top menu bar. The only way I have found to clear this version of the bug is to switch out of full screen mode and back to it again, which I have to do on every import.

Has anyone else seen this behaviour?




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Steven Lippitt

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Yes, there is already at least one well-subscribed thread on this forum about the import issue you describe.  I confirm that I have it myself, I think I first noticed it with the initial LR 8.0 major increment upgrade.
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Michael Foster

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This reply was created from a merged topic originally titled Only first import works with Lightroom.

I am running Lightroom CC 8.1 on a MacBook with OS Mojave 10.14.2.  I can import files into lightroom fine when I first start lightroom but if I try to import again the import screen gets locked behind the sidebars and I can't control what to import.  I can re-boot Lightroom and import, but that's a pain.  Anyone have an answer or similar problem?
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Matt Kemp

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Michael, as a workaround until the bug gets fixed, you can hit the tab key to make those side panels disappear and reveal all of the import dialogue
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Valentino Zegna Baruffa

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This reply was created from a merged topic originally titled Bug in Full Screen Mode (Mac) while importing pictures.

When trying to import pictures to a specific folder in Full Screen mode, the left and right panels cover the import dialog options, making it impossible to import pictures. I need to exit Full Screen mode, then everything looks ok. This looks like a bug with Full Screen mode on macOS High Sierra.
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John R. Ellis, Champion

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While waiting for this bug, see previous posts in this topic for two workarounds.
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Valentino Zegna Baruffa

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I know the workaround, I just don’t see why this can’t be fixed.
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Roberto Gonzalez

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This reply was created from a merged topic originally titled Lightroom Classic: Import problem with Mojave update.

Since updating my iMac Pro OS to Mojave, Lightroom Classic does not display the import window. 
I have found that this only happens when using Lightroom in full screen mode. Is anyone else seeing this bug? Is there a fix?
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Roberto Gonzalez

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This reply was created from a merged topic originally titled Lightroom Classic: Import problem with Mojave update (merging).



Note: This conversation was created from a reply on: Lightroom Classic: Import problem with Mojave update.
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Yves Crausaz

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This reply was created from a merged topic originally titled Lightroom Classic: Import problem with Mojave update (merging).

Same problem, but solution:

In the import menu, select "New Phots". and they will appear!

Même problème, mais solution :

Dans le menu d'importation, sélectionner "Nouvelle Phots". et elles vont apparaître !




#s3gt_translate_tooltip_mini { display: none !important; }

Note: This conversation was created from a reply on: Lightroom Classic: Import problem with Mojave update.
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Gerald Bracken

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This reply was created from a merged topic originally titled Lightroom Classic: Import problem with Mojave update (merging).

I also have an import problem but I see a ghost of the import screen on the regular Library screen. If I press the Develop button I get the full Import screen. This only happens in full screen mode. I have a Late 2015 iMac w 32gb of ram.
I also have a similar problem with Photoshop superimposing screens. Anyone ideas?

Note: This conversation was created from a reply on: Lightroom Classic: Import problem with Mojave update.
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GLYN POWELL-EVANS

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This reply was created from a merged topic originally titled Lightroom Classic: Import problem with Mojave update (merging).

I have a similar issue since upgrading to Mojave. When I click on theImport button the dialog opens in the middle area but the Library panels remainopen on each side and cannot be closed, so it is impossible to Import. I havetried selecting other Modules (Dev, Print etc) and sometimes this clears theLibrary side panels but not always. I have tried different screen modes and seen problem regardless of which selected. Restarted LR but still same issue yesterday. However tried again just now (still logged in from yesterday) and working normally.

Note: This conversation was created from a reply on: Lightroom Classic: Import problem with Mojave update.
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Matthew Zory

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This reply was created from a merged topic originally titled Lightroom Classic: Import problem with Mojave update (merging).

I also have the problem. iMac 27", 2017 machine. Just switched to Mojave and I don't get the correct side tabs for Import as described above--so you can't do the import. Stumbled on this though---press the 'i' key...takes you to the Import module!

Note: This conversation was created from a reply on: Lightroom Classic: Import problem with Mojave update.
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Jacob Pritchard

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This reply was created from a merged topic originally titled Lightroom Classic: Scroll bar jumps around within "collections" when results are ....

As the title suggests: The scroll bar erratically jumps around when browsing through collections in the left hand bar *only* when a phrase has been entered in the "filter collections" section.

This bug has been going on for quite some time. I was hoping it would be fixed in the latest 8.2 update. I just updated and unfortunately it is not.
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Prabal Ghosh, Computer Scientist

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Hi Jacob,
We have logged a bug for the same and a fix is underway.

Thanks,
Prabal Kumar Ghosh
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Jacob Pritchard

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Thank you for the attention. However, the import dialogue issue is something completely different than what I described. Assuming you logged the bug under the import/side panel issue, it has been incorrectly logged.
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Prabal Ghosh, Computer Scientist

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Hi Jacob,

We have logged a bug under 'collection panel jumping' criteria.
I hope this is the same issue you are referring to.

Thanks,
Prabal Kumar Ghosh
(Edited)
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Jacob Pritchard

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"collection panel jumping" sounds like a good description.

However, my comment had been merged into a thread called "Lightroom Classic: Side panels erratically overlay import dialog (latest macos)" that is definitely *not* what my comment is about.

If the bug has been properly logged, perhaps it would alleviate confusion if the threads were unmerged?
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Rikk Flohr, Official Rep

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Merged incorrectly

Please reference the new conversation here: Lightroom Classic: Scroll bar jumps around within "collections" when results are ...
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evikne71

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This reply was created from a merged topic originally titled Lightroom Classic: Panel groups doesn't hide at import.

If I insert a memory card when the side panels are showing, the import window appears, but the side panels don't automatically hide like I think they used to do before. I cannot hit the import button down to the right because it is hidden behind the right side panel from the library or develop module. The show/hide arrow icons on each side panel are gone, and sometimes the keyboard shortcut (Shift + Tab) doesn't work either. Then there is no other solution than to force quit Lightroom and try again.
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Matthew Zory

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Yes! It’s been a bug for a long time now. My experience: it only happens when you’re in Full Screen Mode; sometimes when I forget and I’m in full screen mode Shift>I will iron it out—sometimes. It’s really annoying.
(Edited)
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Edmund Gall

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Hi folks! I've also just experienced this issue on LR 8.3.1 (on Mojave 10.14.5) when the Import dialog popped up automatically after connecting my phone to charge. Hitting the Tab key did not work for me. As noted above by Matthew Zory, LR was in fullscreen mode when this happened, and taking it out of fullscreen mode solved it, but that is also subject to a currently unacknowledged bug with LR 8.3.1 on Mojave - the green fullscreen mode toggle button (in fact, the entire bar with that button) disappears once LR is in fullscreen mode and Control-Cmd-F also stops working.

So the current workaround to exit fullscreen uses one of Mojave's Spaces control features. (In fact, instead of saying LR is in fullscreen mode, it's probably more accurate for me to say it's in fullspace mode as clicking the green fullscreen button moves LR to its own separate space where it takes up that space's entire desktop.)

If you press Control-Up Arrow (or Fn-F3 on the Apple keyboard) you'd get the Mission Control view showing any apps currently open as well as any Spaces at the top of the screen. One of those Spaces will have LR in it. You can just click and drag on the LR space to move the app from its Space back onto the main desktop space, and LR will revert to its normal position and size before you clicked on the green button (in effect, the same as if we were able to click on the green button to toggle maximise off).

If anyone from Adobe wishes to see the associated problem: https://feedback.photoshop.com/photoshop_family/topics/problem-lightroom-close-and-restore-buttons-v...

Hopefully this helps you guys to find a permanent fix. In the meantime, customers can use the above workaround to complete their Import and then return LR to fullscreen mode afterwards to continue whatever processing they desire. If you wish to learn more about Spaces: https://appleinsider.com/articles/18/10/12/how-to-use-spaces-apples-mostly-ignored-macos-mojave-prod...

Hope this helps...



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Creative Flexipads

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This reply was created from a merged topic originally titled [BUG] Syncronise folder import screen broken MacOS.

Running Lightroom in full screen mode on MacOS, the syncronise folder import screen does not display properly. 

Steps to reproduce:

1. Run Lightroom in full screen mode
2. Right clicking a folder to 'syncronise Folder'
3. Check 'show import screen' and click synchronize
4. Import screen opens, but behind the other panels of the screen, leaving you unable to click import or fully see the import dialogue.
5. Mash escape to try getting out of full screen and see if it fixes or requires a app restart
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Antoine Hlmn

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This reply was created from a merged topic originally titled GUI bug in import dialog.

There is a GUI bug in LR classic:

The import dialog should come in front of LR's interface. However, when opened, it stays behind the panels, as can be seen in the screenshots below. This happens when using the "import button" as well as using the "import to this folder" option.

The lateral panes do hide the import GUI:



The lateral panes can be hidden using the TAB key but the little triangles are missing. The upper and lower parts of the import pane remake hidden:





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Antoine Hlmn

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9 months ago? :o :o :o
Damn :'(
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alexander medvedev

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Yep and problem is still here at least with down strip in full screen mode
I don't know for what i pay my money to Adobe =)))) 9 months passed and simply Z order bug that annoys thousands of people don't fixed yet
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Grégory Millasseau

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Was fixed... (at least didn't experienced it for a while) then BAM! came back with 8.4
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Wayne Fox

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never fixed for me.  However, I’ve found that if I double click an image, then hit G to get back to grid view, it seems to correct itself.