Lightroom Classic: Shutdown Freeze Mac Mojave

  • 3
  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
My 2018 MacBook Pro (fully loaded top model) shuts down and/or freezes many times while I'm using Lightroom CC Classic 8.0. I have installed Mac OS Mojave 10.14.1 and always immediately install all updates from apple and from adobe. After having spent more than 6 (six!!) hours in total on the phone with apple support - I simply don't wanna take it anymore. Who's to blame? Apple or Adobe? I paid soooooo much money to each of these companies... I expect these tools to work since my income depends on it!
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Martin Baur

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  • frustrated

Posted 8 months ago

  • 3
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Ramona Boston

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I have had nothing but trouble between Apple and Adobe! As often as not when I run a batch with Lightroom it brings the whole OS down and I have to restore it.
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Rikk Flohr, Official Rep

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Martin,

I've looked for crash reports in our system using the email address with which you've signed into this forum. I find none. Are you getting the opportunity to submit crash reports? If so are they Adobe dialogs or Mac OS dialogs? 

Are there specific operations which will guarantee a shutdown or a freeze?
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Martin Baur

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Hello Rikk - I would be more than happy to send you todays crash report. Where should I send it?
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Rikk Flohr, Official Rep

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Contacted you offline
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Rikk Flohr, Official Rep

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It looks like this boiled down to a Wacom driver issue. Martin has contacted Adobe off-forum and reported the matter resolved. 
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MiG Ayesa

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I am having the same issues. What is the answer?
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Laurence Heine

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I've recently had the same problem. Apple pointed me to Adobe and Adobe's Technical Support guided me through some optimization settings in Preferences plus changing and adding permissions for a number of folders. Haven't used Lightroom enough since to know if it helped but I'm hopeful as it all makes sense.