Photoshop: Shortcuts not working properly - Rotation not put in history

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  • Updated 4 months ago
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Hi all,


I'm using the latest build in CC (19.0 20171103.r.190) on Windows 10.  I don't use PS a lot, but have been for the past few days fixing some old photos.  I've run into a few things that are very odd.


1.  Sometimes it's like the keyboard shortcuts for the tools just stop working.  I can bang on E and B all I want to go between the Eraser and Brush and absolutely nothing happens.  In between it works just fine.  I know there was an issue in older builds, but as far as I know this is the latest build and Creative Cloud does not show any updates for PhotoShop:




2.  Today I was using the healing brush and all of a sudden, out of the blue, no hands on keyboard, the image rotated about 20° counter clockwise!  Rotation tool NOT selected and nothing in the history!  


3.  When using the rotation tool (R) the rotation action does not go into history.  Tried it couple of times and neither time anything was added to the history.  So there is no way to undo it except to go rotate it back.  


I've been using PS for years and it's always been very robust for me so this is a bit disconcerting! 


Best regards,

Arnor Baldvinsson - Icetips Alta LLC
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Arnor Baldvinsson

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Posted 4 months ago

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Hannah Nicollet, Official Rep

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Hi Arnor,

Thanks for taking the time to give us feedback - we really appreciate it. In the future, it would be helpful if you would report issues individually if you don't mind (we add internal tags to keep track of issues, so it helps keep them straight). 

I'm going to look into the keyboard shortcuts and I'll look around for other reports of spontaneous rotation of an image. Regarding #3 - R rotates the view. If you rotate the canvas (Image > Image Rotation) do you find that goes into your history?

Thanks,
Hannah 
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Arnor Baldvinsson

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Hi Hanna,

Thank you for your reply and sorry about the double report!  I'm a software developer and after I posted, I thought that's not going to work ;)

If I use Image->Image Rotation it does get put into history.  If I use the rotation tool it does not:



This is after rotating 90° clockwise with the Image->Image Rotate and then rotate 90° counter clock wise with the rotation tool.

This happened again yesterday and I was paying better attention.  It happend when I accidentally slipped on the Wacom tablet and then the image was rotated about 20°  I was drawing on the tablet and my hand just slipped a bit - I'm not sure if the pen was down or not!  I'm new to using tablets so this may be due to my inexperience and I'm touching something that cause the rotation.  

I also *think* I have a clue on the keyboard issue - I *think* it only happens when I'm using TeamViewer.  I use it quite a bit to remote to my office computer from home and I think it may have been active when this happened.  I'll pay more attention to it and see if I can isolate this further.

Best regards,
Arnor
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Hannah Nicollet, Official Rep

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Hi Arnor,

Thanks for the reply. It would help to know if it is only when you are in the remote access that you are seeing the keyboard shortcut issue. And good sleuthing on the Wacom tablet.

Regarding the Rotate issue: The rotation tool (shortcut R) only rotates the view of the image, not the canvas, so it wouldn't be recorded in one's history. I would compare it to zooming in and out of an image - the history panel isn't a straight keystroke recording. It won't record every size and angle one has viewed one's open image. It would, however, record a crop of that image, so an actual change as opposed to simply examining an image from a different angle. 

I wonder if you're thinking of the function of the keyboard shortcut R in Camera RAW? In Camera RAW, R does rotate the canvas.

Thanks,
Hannah 
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Arnor Baldvinsson

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Hi Hannah,

I will pay attention to the keyboard shortcuts.  For all I know it could have been a windows update as MS has been messing with W10 a bit lately.

I didn't realize that it only rotated the image, not the canvas!  That is very cool!!!  I *thought* it had rotated the canvas so I was quite concerned how that could happen out of the blue!  It's probably been in there for years - I'm a Photoshop hobbyist so I don't keep up with all the goodies;)

I'll keep you informed if I find anything on the keyboard shortcut.  I was banging about a bit over the weekend and I never ran into it, but I also didn't have TV open.  That's the only difference from last time.

Thanks for your help!

Best regards,
Arnor!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Arnor,

Sounds like you are accidentally triggering a gesture on your trackpad or screen to rotate the document view. You can disable the gesture by going to Preferences > Tools... and uncheck "Enable Gestures"

If you don't want to disable gestures, you can hit the esc key to rotate the image back 0 degrees if you ever get in the state where the document view is rotated.
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Arnor Baldvinsson

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Hi Jeffrey,

Yes, that was exactly it!  I started digging through the Wacom settings and in the gesture setting it was set to enable rotate and I tried it in PS and that's exactly what happened!  I only installed the tablet last week and I'm NOT up to speed with all the settings and options! <g>  

Thanks!

Best regards,
Arnor
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yeah. That feature confounds a few people when they first see it.