Lightroom: Support from a once great source of help

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  • Updated 3 months ago
  • (Edited)
How to????
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Daniel McNeil

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Posted 3 months ago

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Clifford Johnston

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Yup, so sad to see such a slide into the depths of dismal. Adobe-India is but a symptom if the U.S. corporate greed.
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jack blanke

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Agreed. And said very accurately and eloquently.
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stanley lippman

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when I look at this problem board, it seems like nothing works. but I get all my work done. I use to be responsible for the only c++ compiler, and nobody was happy with me. I kept 80% of my users going. but I couldn't save everyone. that's code. be grateful for what we've managed to keep working this far. you have no idea how impossible this stuff is. and frankly, it's a partnership. if you think the support is shitty, it's because you are self-involved and there are people on the other end of this. why are you so important? because you slapped down some money? what did you think you were buying. what do you think software is? it only works because we never stop working on it. I doubt you ever worked that hard in your life. it's a crappy job to support users like you, but we have to be professional. but it's a relationship. you only get out of it what you put it. I have nothing to do with adobe. but I think it is shitty of you to abuse people who's only job is to keep you satisfied. why don't you piss on them as well. then you'll feel better, right. my kids use to do that. they. matured. not that I am angry or anything. but even jefferson began to question if all his work was worth it after people like you got the vote. 
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Cristen Gillespie

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> Yup, so sad to see such a slide into the depths of dismal. Adobe-India is but a symptom if the U.S. corporate greed.>
Frankly, the 3-4 times I've used phone support, I had one good experience (someone in Canada, wouldn't you know<G>), one rude experience, and one or two best efforts, but no success. But I have always found forums with Adobe folk and Adobe users in them more helpful than I've found with almost any other software. Especially when dealing with larger companies that have more than a handful of employees—on a scale with Adobe. Anytime there's one or a mere handful of employees, they tend to be more personally involved with each and every customer. Adobe couldn't replicate that even if they only used local support in each and every country they're involved with (which I personally think would be ideal).

There are always those customers who need to be simply ignored, they're so poisonous—but most people here, even if we gripe from time to time (and who doesn't ever do that?) , are ready and willing to help us all, and Staff tends to be extra generous with their time. So we still do get good support, especially on this site. It's just more a roll of the dice when it comes to phone support whether we get someone who knows what they're doing and is in a good enough mood to try to help.

Some problems, however, are so specific to our own computer's setup that we can't expect anyone at Adobe to be able to solve all our problems—no matter that we blame them all on Adobe directly, which of course I always do until proven otherwise. LOL
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Victoria Bampton - Lightroom Queen, Champion

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Do you have a problem we can help you with Daniel?
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Daniel McNeil

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Yes, like how do I get a collection  from the latest LR Classic (as of 5/2018) to sync with mobile LR (latest ed)?  Info I see appears to be out of date.
Oh, never mind---not worth the aggravation.
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john beardsworth

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The method hasn't changed, so follow that info.
(Edited)
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Daniel McNeil

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Interestingly, the links I see show something that is different from what actually appears on my Mac/iPad applications for LR
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john beardsworth

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Ensure the catalogue is set to sync (Preferences, Lightroom Sync). Then click the little arrow to the left of a dumb (not smart) collection.
(Edited)
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Daniel McNeil

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John, setting the entire catalog to sync does just that--I see my list of folders grow to unmanageable size.  I will forget about trying to do what I used to be able and consider LR classic and LR CC as 2 separate apps, not to be intermingles.  Thanks for you suggestions and help