Photoshop Elements: Shared files from Organizer never show up in my Photoshop.com gallery

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
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get a message saying my albums will be available after they are uploaded. They never show up in my gallery.
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Marsha

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  • frustrated

Posted 6 years ago

  • 1
Photo of Ankur Agrawal

Ankur Agrawal, Employee

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Please try following steps:

- Launch Welcome Screen.
- Sign off and sign in again

Where are you looking for your galleries - in your Photoshop.com account (Photoshop.com Organizer) or at your Personal URL?

- Ankur
Photo of Marsha

Marsha

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At photoshop.com in my account. Did a test with just a few, and it worked. But my important files from south Africa won't show up.
Photo of Ankur Agrawal

Ankur Agrawal, Employee

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Marsha,

Can you check if these files are part of the album that you shared?
Also, are these files connected in Organizer?

To check the connection status, double click on some of these files in Elements Organizer. If reconnect dialog does not appear than they are connected.

- Ankur

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