Photoshop CS6: Shapes Tool not working & .eps extension disappeared.

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Hello:

I am still using the Beta of Photoshop CS6 until the end of the week. However, I am still a bit concerned that the Shape Tools have suddenly stopped working. I get a dialog box that pops up and says simply that there's a program error. It's actually giving the same error message when I change the color but then it'll change the color.

Also, I had been saving my images as .eps with no problems. Then suddenly the extension just disappeared from the drop down list under Save As.

I assume and am hoping that when I purchase the software that the issues will be resolved. But, I am wondering if anyone else is having this problem with either their trial period version or with their purchased version.

Does anyone know if I can uninstall and then reinstall the beta/trial at this point? I would like to continue working but I suppose if I must wait till payday then I must wait.

Any ideas/advice would be seriously appreciated. Have a great night/day : )

Thank you!!
Kara
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Kara Rowe

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  • confused

Posted 6 years ago

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Chris Cox

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First, go get the release version of Photoshop.
Then reset your preferences (or delete them when uninstalling the beta).
And make sure you don't have duplicate plugins from an older version of Photoshop.
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Kara Rowe

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for comment please see below.
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um. ok. well. hmm. really? that's ur advice & ur stick'n to it?
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PECourtejoie, Champion

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Kara: I guess that you intend to wait until next week to install the trial version.
Do follow the procedures explained here: http://blogs.adobe.com/photoshopdotco...

About issues with files extensions while saving, it often occurs when the user has pointed the preferences to the root of the plug-in folder of the previous version of Photoshop, rather than to a folder with third-party filters.
Another issue is when you are using the wrong color mode or bit depht, then the files format offered will be different.

What is the text of the error message you are receiving? Did it create a crash log (if you are on a Mac). What are the specifications of your machine.
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Kara Rowe

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Hello & thank you so much for your reply :)

Actually I have been using the trial version CS6 beta for the last month. I cannot buy the ... ummm "real" release until friday (payday).

I didn't really understand what the first person posted as a response. I think the person was telling me to replace my trial version with the actual release. But I assume that since I have already installed the trial of CS6 that I cannot uninstall and reinstall the release version for a trial period ... b/c I cannot find any information regarding that matter and therefore I assume I'm right about it.

So, since I cannot purchase the release until Friday I can't find out till then if the error I'm getting is a software issue w/Photoshop or if it's a problem w/my computer. I wanted to know what others had to say b/c if it's my pc I will go buy a new pc to get the best/most out of P.S.CS6.

Anyway, (I'm rambling, huh?) ...

I have a Dell Inspiron 1750 > Windows 7 Home > 64 bit ... very cruddy computer w/a sub par graphics card as I just learned about an hour ago. (arg!) I suppose this is why I get that message from P.S. when I start it up that says: "Photoshop detected a graphics card that is not officially supported" Yes. I am a New Newbie.

I don't believe a crash log was made. Then again, not certain I would know. However, a dialog didn't pop up saying one was generated.

The message I receive when selecting the shape tool is: "Could not use the ellipse tool because of a program error" There's a red circle with a white 'X' inside and on top in a breaker bar it simple says: Adobe Photoshop CS6 Extended.

As far as the file extension issue I have never had a previous version of P.S. I have only had the CS6 beta. Also, I'm not sure what you mean by: "folder with third-party filters". But I'll Google to (try and) learn what you mean.

I'll double check about the color mode but I'm pretty certain everything was set to match.

Sorry for such a long rambling response. I really appreciate your time and willingness to help me better understand what could possibly be going on.

Also, any suggestions regarding a graphics card that would allow me to get the most out of P.S. CS6 Extended would be appreciated.

All my best,
Kara
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Chris Cox

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I said to replace the beta with the release version -- to pick up all the bug fixes made in the release version. You can just uninstall the beta and install the trial version.

The beta is not the same thing as the trial version.
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Kara Rowe

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Ohhhhh .... thank you!!! Gosh, you must think I'm about as bright as a 5 watt bulb at this point ... huh?

I had no idea I could replace one w/the other. I tried to find out if I could by searching the Adobe forums & other Adobe sites to no avail. So, thanx a billion!!

I appreciate your time : )
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Kara Rowe

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Hey Guys,

So, I am thinking that maybe I should wait to buy Adobe PS until I get a new computer.

Any way, I wanted to mention that the same error message pops up when I go to change the color as the shape tools'.

Also, I downloaded a bunch of fonts, brushes & shapes. When I uninstall the Beta & replace w/either the release trial or the purchased version will I need to reinstall or reload everything? Or, will those things be automatically be recognized?

Thank you : )
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Kara Rowe

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Well, I uninstalled the Beta and installed the release version but the error problem with the shapes tool & color is still present. any ideas?
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Kara Rowe

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oh great. the release will not work either and now my computer will not let me uninstall. : ( ::::::: bummer
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PECourtejoie, Champion

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Did you try to re-create your preferences? Hold CTRL+ALT+Shift as soon as you clicked on the Ps icon to start it.
What are your system specifications? Post the content of help>System Info...
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Kara Rowe

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Thank You for all your help : )

The above didn't work for me but I just wanted to give you KUDOS for being helpful to me.
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Kara Rowe

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I'm sorry. I'm not sure what you mean w/regard to re-creating preferences. If you're referring to my question about the fonts etc. that I added to P.S. ~ then after I uninstalled the beta & reinstalled the release version everything I had added was automatically recognized.

This is what is happening... After uninstalling the Beta & reinstalling the release version I was still getting the error. So, I decided to do a system restore back 3 days just before the error started.

After having done that the error was still present and the release version was uninstalled and the beta was reinstalled. When I click the P.S. icon on my task bar the P.S. launches the Beta (the Beta splash screen appears rather than the release splash), and it says that I have 0 days left for the trial. But then when I close the Beta splash screen an other splash appears but it says I have 29 days left. So, I am actually uncertain if I'm running the Beta or release version.

So, obviously there's a bit of a conflict which I am uncertain how to resolve. I downloaded a program that said it would force an uninstall but I can't seem to get it to work and it doesn't bring up a force uninstall button like it said it would. The program simply "cleans" my registry. Very frustrating.

Here are the specs : Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 2
Processor speed: 2194 MHz
Built-in memory: 4056 MB
Free memory: 1967 MB
Memory available to Photoshop: 3472 MB
Memory used by Photoshop: 59 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Disabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Mobile Intel(R) 4 Series Express Chipset Family
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1600
Video Card Number: 2
Video Card: Mobile Intel(R) 4 Series Express Chipset Family
OpenCL Unavailable
Driver Version: 8.15.10.1808
Driver Date: 20090603000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Video Mode:
Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family
Video Card Memory: 1804 MB
Video Rect Texture Size: 4096
Video Card Number: 1
Video Card: Mobile Intel(R) 4 Series Express Chipset Family
OpenCL Unavailable
Driver Version: 8.15.10.1808
Driver Date: 20090603000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Video Mode: 1600 x 900 x 4294967296 colors
Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family
Video Card Memory: 1804 MB
Video Rect Texture Size: 4096
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\KARARO~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 451.1G, 378.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1642
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 5,0,10,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Embed Watermark 4.0
Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Mezzotint 13.0
Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Sumi-e 13.0
Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE

HOLLY COW!! This is what you wanted me to post? Well, I am blown away. I hope this helps.

I am BEYOND Thankful to you. If there's ever anything in the future that I can do for you I will be more than happy to help.

Thanx again!
All my best,
Kara
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Chris Cox

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No third party plugins.
GPU is disabled because the Intel chipset is too old.
Settings look reasonable.
Still on the public beta (don't forget to uninstall the public beta before installing the release version).

Don't see any obvious problems from that.

My guess on the vector tools is corrupt preferences.

And EPS would only disappear if you had a color mode or bit depth that EPS can't support.
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Kara Rowe

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Hello Chris, Thank you so much for reviewing my specks!! You have made a huge difference in my life and I appreciate you for it so very much!! I have been in tears with frustration. I just need things to work. My mom is sick and I am trying to start a new business so that I can take care of her and I need Adobe to work in order to run my business. So, thank you!!

So, 3rd party plug-ins would be software from an other company?

GPU is too old? lol ... just got this puter 2 yrs ago.

I still cannot get Adobe Beta to uninstall. Or at least I think it's the Beta. It says release 13. But when I launch it the Beta splash screen comes up rather than the splash that comes with the release version.

I did a system restore because I was still getting the error message, the .esp was still missing and the color would still not change without the same error message. So, I thought maybe a problem occurred that could be corrected with a system restore but after the restore the error is still present.

So, then I tried to uninstall whatever version of Adobe Photoshop that is now on my computer but it will NOT uninstall.

I was told to use an Adobe Clean tool that will remove every Adobe product I have on my computer. However, I am worried that I will lose every single image I have created with the Beta version if I use the cleanse tool.

I wanted to buy the Adobe Master collection but it seems now that I must buy a new computer. Trying to figure out which computer with what system is proving difficult. I can't afford both a new laptop and the master collection so I plan to do the subscription in the interim. But, I believe I should fix this situation before committing to a contract for software I may not be able to use.

I cannot seem to get any help on the phone unless I buy the software first. But why would I want to buy software I can't get to work? Catch 22.

So, words cannot express how much I appreciate you two helping me to resolve this major pain in my *** ; )

Any further ideas?
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Kara Rowe

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ps. I have tried and tried to reset the color mode and I cannot find online instructions. Doesn't Adobe have a manual?
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Chris Cox

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Yes, third party plugins are those from another company.

Your GPU is an older Intel integrated GPU - it's pretty, um, underpowered.

You have the beta installed. You have to uninstall that, then run the installer for the trial to get the final release version of the software. Are you running the uninstaller that's in the directory with Photoshop?

Running the cleaner will remove the software, not your images or other files.

Hmm, I'll see if Jeff might be able to get you more help.
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Kara Rowe

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Chris, Thanx again!!

Um, so ... are you able to suggest a middle price range laptop that would best suit Photoshop CS6 Extended and the Master Collection? I sure would appreciate some help with ideas.

I cannot believe that a laptop that's only 2 yrs old has an underpowered and undated GPU ... especially considering the price.

I am going to go to try and find the uninstaller in the Photoshop Directory.

Of course ... I'll be back ; ) Yippy!! Huh??
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PECourtejoie, Champion

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Kara, to reset your Photoshop preferences, either Hold CTRL+ALT+Shift as soon as you click on the Photoshop icon to start it. (did you try it?)

Or shut down Ps, then go to Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CS6/Adobe Photoshop CSx and delete "Adobe Photoshop CS6 Prefs.psp"

Did you follow the procedures I linked earlier to uninstall beta, install the trial?
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Kara Rowe

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Again, I just have to say how much I have (& do) appreciate your ongoing assistance : ) I'm new to computers in general. So, I'm sure that's not helping. Until 2 yrs ago I hadn't touched a computer for about 10 yrs.

Any way, The 1st time I uninstalled the Beta I went to Control Panel >Programs > Programs and Features > Uninstall and it worked fine.

But as I've mentioned when I installed the release version the errors were still present.

I have just noticed that when I go to All Programs that Adobe Photoshop CS6 64 Bit, Adobe Photoshop CS6 Extended 64 Bit, Adobe Photoshop CS 6 and Adobe Photoshop CS6 Extended are listed. However only the Adobe Photoshop CS6 is present in my Uninstall list. Am I suppose to have all of these listed under All Programs? Could this be creating an issue?

I will try the CTRL + Alt + Shift asa I resolve the uninstall/install issue. Thank you for that tip : )

I did follow the procedure you posted a link to in order to uninstall the beta and it did work the first time.

I am going to go to try and find the uninstaller, Chris mentioned, that's located in the Photoshop Directory.
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Kara Rowe

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ps. just tried to find an uninstaller in the Ps directory to no avail.
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Kara Rowe

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Well, darn'it ... I unziped the cleaner tool ~ read the instructions carefully but it didn't work. : ( how frustrating!

When I get to the part where I am to type in the number of the product to remove the tool just goes away before I can do the next step which is to Confirm the remove by typing "y" and hitting Enter. ?????

Oh gosh. If it weren't for my mom I would so totally give up on this situation.

I'll keep trying and trying. I just don't understand at all.

Any other ideas? : (
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Kara Rowe

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I did something ... it was a shot in the dark ... but it got Ps up & pretty much working.

I'll come back 2mar to post what I did. It was Crazy crazy. Cannot believe it worked ... well ... sorta pretty much worked.

Thanx again guyz : )
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Kara Rowe

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Well, I guess you guys have given up on me. Can"t say that I blame you. I really have appreciated all your help.

Still have been unable to Uninstall Photoshop Beta

However, I was able to get the shapes tool to function again. I went to Start > All Programs > Adobe Photoshop then I right clicked on it and chose > Troubleshoot Compatibility > then it said something like: did this software work on an earlier version of Windows? I then chose: Windows Vista Service Pack One and then I checked Ps and Poof .... the shapes tool worked again. Go figure.

However, I still cannot get the .eps extension to work. I have tried everything.

I even used a friends computer with the same OS as mine and downloaded Ps to her computer but just like mine the .eps extension is missing.

Well, if you happen back I would appreciate some more input/advice. I'm going to start a new thread to see if I can catch any more help. Hope that's okay.

Take care & Thanx!!
Kara
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Chris Cox

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EPS support is built into the application - it really can't be "missing".

You might have a 16 or 32 bit/channel document that EPS doesn't support -- but EPS has to be there if the format can support the document contents.
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Kara Rowe

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Chris ... glad I thought to check back here ... life has been straight out crazy & it's been difficult to think straight ~ so i appreciate your having put up with me.

I know very little about computers but I am learning more every day.

After I posted my last comment here I started an other thread and then went back to trying to solve my problem and Finally figured out exactly what you just said.

I should have considered Occam's Razor ~ probably would have saved myself a lot of time & frustration.

I compared every aspect of the files I was able to save as .eps & those I was not & the only difference was that the ones I couldn't save as .eps were 16bit and ones I could were 8bit.

WOW!! So very glad that's over!!

I owe you a monument at Times Square so I can go there & worship at your feet every day for all of your amazing support!!

Carpe Diem : )
All my best, Kara
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Kara Rowe

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IF if if if ... (lol) anyone is still reading this thread ... i still cannot get Adobe Ps CS6 Beta to uninstall from my laptop.

errrrg.

any other ideas?