Photoshop CC 2019: Shake Reduction crashes

  • 20
  • Problem
  • Updated 6 days ago
  • Solved
  • (Edited)
I have two 16gb RAM computers, and on each using Photoshop CC 2019 with the .01 update, when using Shake Reduction in Sharpening, it inevitably seizes up then crashes the program. In addition, when I am asked to file a report, my email address is always reported as wrong when it is the same one Adobe uses to reach me.
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Sam Ostrow

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Posted 11 months ago

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Ernesto Uriburu

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Same is happening to me.. GPU is disabled.. sometimes it goes thru having preview disabled too . With only one point and with out touching much anything.. disappointing.
This thread has more than 4 month an isn't there any usefull official response?
Nor a workaround?
How do I rollback to a working version? Would any one point me to a how to please?
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Cristen Gillespie

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Open the Creative Cloud Application. Choose Uninstall for this version. When the CC app says "Install," press on the disclosure triangle and choose an earlier version to install. Since they've decided not to identify the versions as clearly, just count backwards a version or two. That should get you to a version that worked for you.  I can't take a screenshot of it today because I'm currently without a working CC app. I hope this helps you figure it out.

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colin wilson

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I'm getting the same problem, just it seems on shake reduction, 16gb ram, 64bit windows 10

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Jason C. Braatz

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as well here.  three different setups all produce the same result: a MacOS (MacBook pro 15" - latest model), a MS Surface Laptop 2 (15", also latest model) and an HP machine at work.  The shake reduction is so buggy.  Could someone from Adobe acknowledge that this is something that their dev team is looking at?
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Robin Nordmeyer

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I am having the same issue. Shake reduction never fully loads. Windows 10, 64 gigs of RAM, video driver up to date.
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Paula Blacher

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I have the same issue -- constant crashing.  Sometimes a crash WON'T occur on a small file.
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Donald M Leman

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As I have crash issues as well, I'm wondering if there is any update on when this bug will be fixed. Lenovo P920 16gig of RAM, Win 10pro. All drivers up to date.
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Brian Pierce

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I'm also getting Photoshop randomly crashing out while rendering shake reduction - Even when it works its a very long an tedious process even on my i7 32Gb Ram computer, but so frustration when if crashed 1/2 way through the process.

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John Atherton

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Hoping the new version will fix this but it still crashes on  my Mac mini desktop and my MacBook Pro. This bug has been going around for a long time on lots of different computers so it must be the code. No other filter crashes photoshop with such regularity.
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Donald M Leman

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What's even more disappointing is that after all the users complaints, it's not even showing up on their list of known issues at least not that I could find when I looked yesterday.
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The Art of Retouching

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I can't believe it's been a serious bug with endless complaints for 10 months. By this point, I like to intentionally run it, so it crashes, just so I can send engineering some snarky remark about it.
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Srihari Angara

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I have the same problem and I must have reported about 100 times now.  No response nor solution
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ALAN BERLINGER

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I have been unable to use shake reduction for close to one year now.  Submitted many crash reports.  No response, ever.  I downloaded a trial of photoshop elements 2020 and shake reduction does work using the elements 2020 program.  
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Donald M Leman

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I received the following tweet yesterday from Joel Baer Photoshop product manager. "Update: we have some bug fixes coming to shake reduction soon- stay tuned!"

So hopefully we have a solution in store!
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Joel Baer, Official Rep

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Official Response
We believe we have fixed the issues causing crashing with Camera Shake Reduction. Is anyone still having issues with crashing?
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John Atherton

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Just tried it out and for the first time ever it didn't crash even when I moved the box as it was rendering the preview.
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Donald M Leman

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I’ve not had any crashes lately either. Thank you for fixing this.