Photoshop CC 2019: Shake Reduction crashes

  • 20
  • Problem
  • Updated 1 week ago
  • In Progress
  • (Edited)
I have two 16gb RAM computers, and on each using Photoshop CC 2019 with the .01 update, when using Shake Reduction in Sharpening, it inevitably seizes up then crashes the program. In addition, when I am asked to file a report, my email address is always reported as wrong when it is the same one Adobe uses to reach me.
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Sam Ostrow

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Posted 10 months ago

  • 20
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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When you say "my email address is always reported as wrong" do you mean that the dialog won't accept your email address?
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Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
Yes.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you submit a log with the email SamOstrow@adobe.com? I can search for that and try and find it in our crash logging system
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Sam Ostrow

  • 38 Posts
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I have no idea how to get at a log. 
Photo of Sam Ostrow

Sam Ostrow

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 Adobe just sent me a message that my message to SamOstrow@adobe.com was undeliverable because that address does not exist at Adobe.com.  
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Sam Ostrow

  • 38 Posts
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I tried to send a report to SamOstrow@adobe.com and received an "undeliverable" message saying there was no such address at adobe.com. 
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John Mockett

  • 4 Posts
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I have the same problem with shake reduction with 2019
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Sam Ostrow

  • 38 Posts
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Jeff: I have seen at least a handful of users signing on to my post -- but have never seen a response from you other than on the email issue, which persists. I care far more about getting the Shake Reduction program fixed.
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John Mockett

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A Google search shows this as a talked about issue. It seems that old Sam used your email problem to avoid the main purpose of your post of four weeks ago. Are Adobe working on it?
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Rebecca

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I have the same issue, crashed almost 10 times on me over the last hour. cc2019
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Marc Goergen

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I have a similar issue: shake reduction crashes the programme or it does not work properly.
(Edited)
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ALAN BERLINGER

  • 40 Posts
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I have the same problem. Shake reduction crashes on Windows 10. Filed numerous crash reports, but no feedback.  The problem was not fixed in the .02 release.
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ALAN BERLINGER

  • 40 Posts
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I have the same problem. Shake reduction crashes on Windows 10. Filed numerous crash reports, but no feedback.  The problem was not fixed in the .02 release.
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Andy Pena

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Brand new computer running Win 10 Pro. 32 gig RAM, 8 gig graphics card.
Consistently crashes when using Shake Reduction as well as Lighting Effects.
Extremely, EXTREMELY frustrating and time consuming!!
(Edited)
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Frédéric MONIN

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I have a problem with the Lenovo Thinkpad (Windows 10 Pro for Workstation, NVIDIA quadro M2200 4GB, graphics card).
 I have already sent several reports without return or reply.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
I was able to find crash buckets based on Rebecca and John's submissions with their email address. Engineering is investigating this issue. If you have consistent steps to reproduce, please let me know and I can pass along to engineering.
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Sam Ostrow

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I am getting increasingly unhappy that you do not have my reports, because the email address at Adobe you provided me does not recognize me as a user. AND, as I have reported several times, the email service in the crash report function also claims my email address is not valid. And, yes, screen saver still crashes, event on .02, which I downloaded today.
  
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Richard Savage

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I have the same issue, I've just posted a separate thread about the Crash Report not recognising my email address

https://feedback.photoshop.com/photoshop_family/topics/crash-report-form-says-invalid-email-address-...

Is it the same issue?
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Tammy Scott

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I had the same issue on my laptop and my desktop. Desktop is Amd and my laptop is Intel. I updated both with the newest updates. I go to open ps version 2019 today on laptop and it just crashed. I couldn’t open a photo. So I gave up on 2019. All drivers are updated as well. I got so tired of the problems I uninstalled the 2019 version today on both computers. I went back to the 2018 version on both computers. No issue with that version.
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Saged Hasan

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Hi Jeffrey, I hope my information will help you to get the exact problem. 

Most of the time it's happening when I try to change the value faster just like I did with unsharp mask. It's almost 100% even if the file is small like 1500px. 

I found the filter works pretty good when I wait a couple of seconds to change values in each field. And delay about 5 seconds before I click on the OK button. 

Here's the file I used: https://we.tl/t-bbgKykyRjK

Workaround: First, try to use the PSD and on the top layer. Use the settings I used(attached). try to change the values faster and click ok too. See if the photoshop crashes. 

Second: Do the same thing but wait around 5 seconds on completing each step I meant when you update the values. And see if the photoshop crashes. 


Let me know if this helps you.
Thank you!



Here's my system info:
Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64
Number of Launches: 36
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.475
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3696 MHz
Built-in memory: 16335 MB
Free memory: 10461 MB
Memory available to Photoshop: 14944 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce GTX 1060 6GB"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="25.21.14.1967"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1060 6GB/PCIe/SSE2"
glgpu[0].GLRendererID=7171
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nv_dispci.inf_amd64_b87987c5cf0d5bfa\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispci.inf_amd64_b87987c5cf0d5bfa\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispci.inf_amd64_b87987c5cf0d5bfa\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispci.inf_amd64_b87987c5cf0d5bfa\nvldumdx.dll"
glgpu[0].GLDriverDate="20190317000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce GTX 1060 6GB"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="419.67"
clgpu[0].CLBandwidth=1.4444e+11
clgpu[0].CLCompute=1650.99
License Type: Subscription
Serial number: 96040936379888247780
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\Saged\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  C:\, 159.6G, 105.6G free
  D:\, 78.3G, 77.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2018/11/13-18:07:21   79.603421   79.603421
   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805
   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.3.0   
   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181
   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.52.48027   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623
   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623
   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0   
   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470
   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623
   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424
   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424
   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623
   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194
   icucnv58.dll   International Components for Unicode   58, 2, 0, 0   
   icudt58.dll   International Components for Unicode   58, 2, 0, 0   
   icuuc58.dll   International Components for Unicode   58, 2, 0, 0   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0   
   LogSession.dll   LogSession   8.0.0.52.48027   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2019   20.0   
   Plugin.dll   Adobe Photoshop CC 2019   20.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop CC 2019   20.0   
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194
   SVGRE.dll   SVGRE   79.600623   79.600623
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   tiny_ui.dll   TinyPNG and TinyJPG   2.5.0.0   
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0   
   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Accented Edges 20.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 20.0 - from the file “Filter Gallery.8bf”
   Average 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Average.8bf”
   Bas Relief 20.0 - from the file “Filter Gallery.8bf”
   BMP 20.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 11.3 - from the file “Camera Raw.8bi”
   Camera Raw Filter 11.3 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Chrome 20.0 - from the file “Filter Gallery.8bf”
   Cineon 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Cineon.8bi”
   Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”
   Collada 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”
   Craquelure 20.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 20.0 - from the file “Filter Gallery.8bf”
   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 20.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”
   De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 20.0 - from the file “Dicom.8bi”
   Difference Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”
   Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”
   Displace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 20.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “EazelAcquire.8ba”
   Entropy 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Export Color Lookup Tables 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”
   Extrude 20.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “FastCore.8bx”
   Fibers 20.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 20.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 20.0 - from the file “Filter Gallery.8bf”
   Flash 3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Fresco 20.0 - from the file “Filter Gallery.8bf”
   Glass 20.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Grain 20.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”
   IGES 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Imagenomic Plug-in Console 1, 2, 0, 0 - from the file “ImagenomicPluginConsole64.8li”
   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 20.0 - from the file “JPEG2000.8bi”
   Kurtosis 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Lens Blur 20.0 - from the file “Lens Blur.8bf”
   Lens Correction 20.0 - from the file “Lens Correction.8bf”
   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 20.0 - from the file “Liquify.8bf”
   Matlab Operation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”
   Maximum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Mean 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Measurement Core 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MeasurementCore.8me”
   Median 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   MMXCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MMXCore.8bx”
   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MultiProcessor Support.8bx”
   Neon Glow 20.0 - from the file “Filter Gallery.8bf”
   Note Paper 20.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “NTSC Colors.8bf”
   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”
   Palette Knife 20.0 - from the file “Filter Gallery.8bf”
   Patchwork 20.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”
   PCX 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PCX.8bi”
   Photocopy 20.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”
   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Pixar.8bi”
   Plaster 20.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
   PLY 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PBM.8bi”
   Portraiture 2.3.3.0 - from the file “Portraiture64.8bf”
   Poster Edges 20.0 - from the file “Filter Gallery.8bf”
   PRC 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Radiance.8bi”
   Range 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Render Color Lookup Grid 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”
   Reticulation 20.0 - from the file “Filter Gallery.8bf”
   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
   Save for Web 20.0 - from the file “Save for Web.8be”
   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
   Shear 20.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
   Solarize 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Solarize.8bf”
   Spaces 20.0 - from the file “Spaces.8li”
   Spatter 20.0 - from the file “Filter Gallery.8bf”
   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 20.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
   Stained Glass 20.0 - from the file “Filter Gallery.8bf”
   Stamp 20.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   STL 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Sumi-e 20.0 - from the file “Filter Gallery.8bf”
   Summation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Targa 20.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 20.0 - from the file “Filter Gallery.8bf”
   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
   TinyPNG and TinyJPG NO VERSION - from the file “TinyPNG-JPG.8be”
   Topaz Clean 3 10.0 - from the file “tlclean3ps_x64.8bf”
   Torn Edges 20.0 - from the file “Filter Gallery.8bf”
   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
   U3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Underpainting 20.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
   Variance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Water Paper 20.0 - from the file “Filter Gallery.8bf”
   Watercolor 20.0 - from the file “Filter Gallery.8bf”
   Wave 20.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   WIA Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WIASupport.8li”
   Wind 20.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WBMP.8bi”
   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseStock.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\index.html”
   New Document  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseTypekit.html”
   Home  2.6.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.6.1\index.html?v=2.6.1.2”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Ultimate Retouch  3.7.71 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\UltimateRetouch3\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE
Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
I am getting increasingly unhappy that you do not have my reports, because the email address at Adobe you provided me does not recognize me as a user. AND, as I have reported several times, the email service in the crash report function also claims my email address is not valid. And, yes, screen saver still crashes, event on .02, which I downloaded today.
  
Photo of Tammy Scott

Tammy Scott

  • 5 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Why does photoshop still continue to crash with all the updates to 2019 version? ....

Why does photoshop still continue to crash with all the updates to 2019 version. I dont have this problem with the 2018 vrsion.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15446 Posts
  • 2282 Reply Likes
I found your crash reports. Looks like you're crashing in the same spot. There's one other crash that looks like it's because of an AMD graphics driver issue. Is your graphics driver up to date?
Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
This is happening on two different Dell computers in two different states. I run a periodic Dell service that checks for driver updates. The most recent one, on the computer in Maine, was run Monday and showed no drivers needing updates. I have no problems with other Photoshop functions that take time to execute or any other graphics work.
Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
I am downloading the latest NVIDIA (that's what's on this computer) driver and will let you know if it solves the problem.
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Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
Huzzah -- many thanks for the guidance, Jeff.  I can't believe how quickly a test image processed.
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ALAN BERLINGER

  • 40 Posts
  • 4 Reply Likes
I am using an AMD WX7100 with the Q18.4 driver, which is the latest driver posted.
Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
My driver is a NVIDIA GeForce GTX 745
Photo of Tammy Scott

Tammy Scott

  • 5 Posts
  • 0 Reply Likes
Here is what my system is using. Radeon Settings Version - 2018.1206.1949.35667View Release Notes - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-18-12-2
Driver Packaging Version - 18.50.02-181206a-337011C-RadeonSoftwareAdrenalin2019
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01377
OpenGL® Version - 25.20.15000.13543
OpenCLTM Version - 25.20.15002.58
AMD Mantle Version - 9.1.10.0295
AMD Mantle API Version - 102400
AMD Audio Driver Version - 10.0.1.7
VulkanTM Driver Version - 2.0.64
VulkanTM API Version - 1.1.86

It says this is the best to use, however there is an update that I have tried before and it seems to make things worse so I went back to the recommended drivers

I am on windows 10 12 mg of ram.

I have even completely uninstalled ps and reinstalled it but that hasn't helped either 
Photo of ALAN BERLINGER

ALAN BERLINGER

  • 40 Posts
  • 4 Reply Likes
AMD released today an updated driver for the pro series cards, 18.Q4.1.  Shake reduction still crashed.  Another crash report was sent.
Also, this new driver fixes according to the release notes color corruption in photoshop using 10bit.
Photo of Olaf Giermann

Olaf Giermann

  • 48 Posts
  • 32 Reply Likes
Very bad! This issue has to be solved! The filter is not needed as often as the totally messed up Free transform, but this is just another reason to teach people to NOT update to CC 2019. #verysadstory
Adobe already has my long standing bug-report for this very issue. In 20.0.2 now the filter really crashes Photoshop all the time. Every time the macOS-crashreporter comes up. Only once or twice the Adobe-crash-report-dialog. 
Photo of Cristen Gillespie

Cristen Gillespie

  • 1735 Posts
  • 583 Reply Likes
> Every time the macOS-crashreporter comes up. Only once or twice the Adobe-crash-report-dialog. >

I've had that happen off and on, where only Apple's crash report was the one that I could count on popping up. But I'm not crashing my Mac, Olaf.

I know I used it fairly recently, but to me that could mean in the past 3 months or so. I'm absolutely terrible about guessing time.<G> I just ran it on a small file, an old snapshot—just one target area, so I wasn't increasing and decreasing the effect in another area—but it worked flawlessly. Maybe I just got lucky this time. Or maybe, even more likely, I'm not doing something you all are that would push it. I'm running a Mac with nVidia card, not AMD, and High Sierra, not Mojave. And like I said—a small file, nothing taxing. Just a rather blurry face to fix and not a lot of other detail to bother about.
(Edited)
Photo of John Mockett

John Mockett

  • 4 Posts
  • 0 Reply Likes
Thanks Olaf for your reference to the "totally messed up Free Transform"; I thought it was me! A far more serious  problem than the Shake Reduction issue, which I now understand is  likely to be a Nvidia driver one. However I'm having problems getting an update that will work on my Mac for my geoforce GTX 680. C'est la vie...
Photo of Alex bord

Alex bord

  • 3 Posts
  • 1 Reply Like
I am also facing the same problem. How can I get rid of from this problem?
It delays my photo editing process and can't finish my photo editing task.
https://clippingexpertasia.com/background-remove
Photo of John Mockett

John Mockett

  • 4 Posts
  • 0 Reply Likes
I've not been using the dread Shake Reduction filter but nevertheless I've had other Photoshop crashes: it's rather like the bad old days unlike the later rock steady updates. Occasional crash reports.
Photo of Alan Tonnesen

Alan Tonnesen

  • 1 Post
  • 0 Reply Likes
Basically same problem.  I have a file recording my steps with screen shots, but see no way to attach it to this message.
Photo of Tammy Scott

Tammy Scott

  • 5 Posts
  • 0 Reply Likes
I went back to the 2018 version. No issues there. I don’t have time to mess with 2019. No times waste editing a photo then have it crash and loose all your edits.
Photo of Per Grunditz

Per Grunditz

  • 13 Posts
  • 2 Reply Likes
Have just experienced multiple super agonizing crashes! What is going on?
Photo of Cristen Gillespie

Cristen Gillespie

  • 1661 Posts
  • 546 Reply Likes
I still have absolutely no idea why my Shake Reduction isn't crashing, since it appears to happen on Macs with nVidia, not just AMD users who first posted. Maybe because my laptop is a bit elderly, and so is my video card, obviously?
Photo of The Art of Retouching

The Art of Retouching

  • 17 Posts
  • 5 Reply Likes
I couldn't even get Photoshop 2019 20.0.2 to load without crashing. So I reinstalled Win 10 on formatted disk, and 1st thing after it was loaded, was to install Adobe Photoshop.

It would launch, but then I noticed the terrible Free Transform and Crop Tools. Then the crashing from Shake Reduction. While I do like the updated Content Aware Fill, I use Shake Reduction more. It doesn't crash 100%, but I would say maybe 70% or so.

Last solid version was PS 2014, and that's just sad. As I've been saying since the start of the CC line, we are nothing buy Alpha Testers. I wish PS was ALL Plug-In, so we could mix and match solid working parts, and pull out poorly conceived modules.
Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
Both 20.0.1 and .2  crashed often when running Shake Reduction. I followed Jeff Tranberry's advice and updated the graphics drivers (NVida on one computer, AMD on another) and there are still crashes, but far fewer. I see Adobe has .3 ready for me to download and install ("to address serious bugs reported ..." ). We'll see if this is one of them when I get my courage screwed to the sticking post (Macbeth). 
Photo of ALAN BERLINGER

ALAN BERLINGER

  • 39 Posts
  • 4 Reply Likes
The .3 version also crashed for me, and a crash report was filed.
Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
I would file a crash report (I keep trying) but the system still refuses to recognize the email address that it uses to send me Photoshop Family (and everything else from Adobe) or the private address Jeff gave me.
Photo of Simon Williams

Simon Williams

  • 1 Post
  • 0 Reply Likes
Can you add me to the list too ... pretty much the same as everyone else. No communication ... Constant crashing.
Photo of Mark Sebastian

Mark Sebastian

  • 1 Post
  • 1 Reply Like
It's becoming increasingly difficult to rely on adobe updates, which are forced when collaborating with other people. I'd much prefer NOT adding features that are broken. So much time wasted in trying to sort out issues that it makes me wish I kept my 2014 version
Photo of The Art of Retouching

The Art of Retouching

  • 17 Posts
  • 5 Reply Likes
Definitely 2014 was the best version. Why can't they add new features as plugins? I'd love to use 2014 with the new Content Aware interface. Boom, done. No more slow brushes, no more crashes.
Photo of The Art of Retouching

The Art of Retouching

  • 17 Posts
  • 5 Reply Likes
It appears that the Patch tool set to Content Aware crashes regularly too, on my PC. Anyone else experiencing that?

I don't usually use it, but now that I need to, I can't. This is annoying beyond words.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15504 Posts
  • 2305 Reply Likes
I wasn't able to find any crash logs from you. Please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html I can check and see if it's something on our radar.
Photo of seanhoyt-dot-art

seanhoyt-dot-art

  • 316 Posts
  • 51 Reply Likes
yes, I get that ALL THE TIME. Usually on high-ram panos.
Photo of seanhoyt-dot-art

seanhoyt-dot-art

  • 340 Posts
  • 55 Reply Likes

I am seeing constant crashes when using Shake Reduction. Have restarted the computer several times and the crashes continue. Sometimes I get a stall during the first kernel calculation. I can still move the window around and click on Cancel which does not kill the Shake Reduction window (this bug seems linked to choosing the hover preview window which initially opens over the sliders). Other times, it will run normally but crash entire PS when I apply I hit OK.

mac High Sierra
PS 20.0.4
64GB DDR4-3000
8700K 

Files are around 40MP. They are all DNG from LR using Enhance Details debayer. 16-bit, prophotoRGB.

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note:        EXC_CORPSE_NOTIFY

(Edited)
Photo of seanhoyt-dot-art

seanhoyt-dot-art

  • 340 Posts
  • 55 Reply Likes
I can prevent the crash by purging the PS memory after each file I shake-reduce and save. (ALT+File->About Photoshop CC purge method)
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Ernesto Uriburu

  • 2 Posts
  • 0 Reply Likes
It crashes on the first file I open on a fresh started system so. ... how can flush memory after???
Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
Sorry to learn it's happening on Macs as well as Windows machines. It remains a problem through all of the iterations of PS 2019 .1-.4. Topaz's new AI sharpener does a great job, doesn't crash and integrates directly into PS as a plug-in, but it is a huge program and runs very slowly. Adobe keeps asking me to submit crash reports, but it seems to always reject my required email address, even though it's the one to which they send their requests.  
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seanhoyt-dot-art

  • 329 Posts
  • 55 Reply Likes
inception! a bug within a bug within a bug... 
Photo of Per Grunditz

Per Grunditz

  • 13 Posts
  • 2 Reply Likes
I have also started using the new Topaz AI Sharpen and on some images it works so much better than Shake Reduction. OK, it runs very slowly but sometime it can really save an image!
Photo of Olaf Giermann

Olaf Giermann

  • 48 Posts
  • 32 Reply Likes
Still crashes each time in 20.0.4 on High Sierra. Just to add a confirmation.
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ALAN BERLINGER

  • 40 Posts
  • 4 Reply Likes
Still crashes in windows 10 for me in the .04 release.
Photo of The Art of Retouching

The Art of Retouching

  • 17 Posts
  • 5 Reply Likes
My early testing revealed the problem may have gone away with 20.0.4 release. I needed to use it on 12 different images, and nothing happened. (Windows 10, and updated nVidia drivers) I will continue to monitor.
Photo of Drumețul Eclectic

Drumețul Eclectic

  • 1 Post
  • 0 Reply Likes
I am using 20.0.4, and it crashes constantly. Reminds me of the ”B.O.” episiode from Seinfeld :)
Photo of seanhoyt-dot-art

seanhoyt-dot-art

  • 316 Posts
  • 51 Reply Likes
Constant crash with 20.0.4 mac. More than 75% of the time I use it.
(Edited)
Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
I switched to Topaz Sharpen AI -- it may be slow, but it works better than Shake Reduction and doesn't crash.
Photo of The Art of Retouching

The Art of Retouching

  • 17 Posts
  • 5 Reply Likes
I tested Topaz Sharpen a few years back, and felt that because there were so many options, I just over sharpened way too much.

The beauty of Shake Reduction is that it doesn't Sharpen Noise, it Sharpens Edges.

Maybe I should take another look at Topaz, much has changed over the years.

AND I've abandoned Photoshop 2019, and went back to 2015.5 and haven't had a single problem since.
Photo of Per Grunditz

Per Grunditz

  • 13 Posts
  • 2 Reply Likes
You should really check out Topaz Shapen AI. It is a completely new product, not an updated version of the old Sharpen plugin. Works much better than Shake reduction ever did! 
Photo of Stefan Klein

Stefan Klein

  • 137 Posts
  • 75 Reply Likes
I ́m also getting many crashes with shake reduction.
Photo of Cristen Gillespie

Cristen Gillespie

  • 1688 Posts
  • 556 Reply Likes
>Maybe I should take another look at Topaz, much has changed over the years.

Topaz Sharpen AI has changed, but I don't see it as a replacement to Shake Reduction, at least to rescue the photos I've used Shake Reduction with. I don't use Shake Reduction as a normal sharpening feature, but specifically for the way you can deal with motion blur and restrict the results to particular areas, as well as the granular control over the results.

It's not an easy, "intuitive" feature to use. There's no AI, just you tweaking the settings and having a lot of patience to get the best results on photos that don't have sharp focus, but are irreplaceable, for whatever reason, to you (or your client).

You won't have very much control at all over Sharpen AI. I think Gigapixel AI is a genuine game-changer. It's worth the price of admission even on my older, slower computer. But while Sharpen AI is a decent, albeit slow, addition to Topaz Studio, imo, it's not special enough after all my testing on many images to say it could replace Shake Reduction. Problems with Shake Reduction need to be fixed, but it is still alone in its specialty.

If you've been using it simply to add some sharpening to a normal photo, well, maybe Sharpen AI will take its place. It does a pretty good job of finding and enhancing detail. I just wouldn't use it as a replacement for Shake Reduction. I'd like to see PS finding a way to make the interface easier to work with, or at least making it run faster on any supported computer.

But there are lots and lots of sharpen features in all the various other image editors, and while any one of them is better than a feature that constantly crashes, they're still not fully interchangeable.
Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
The problem with your analysis, Cristen, is that Shake Reduction doesn't exist, at least in a working environment. Every couple of weeks, looking for a miracle, I try to use it and PS crashes. Every time Adobe sends an update, I try and use Shake Reduction and PS crashes. If you can't use a function in PS then that function doesn't exist, and I won't use one that constantly causes a full product crash. As slow as Topaz Sharpen AI is, it's faster than rebooting PS and then checking the image on which I was working.  A limited function such as Sharpen AI is better than a function you're unwilling to work with at all.
Photo of Cristen Gillespie

Cristen Gillespie

  • 1688 Posts
  • 556 Reply Likes
> The problem with your analysis, Cristen, is that Shake Reduction doesn't exist, at least in a working environment.>

> But there are lots and lots of sharpen features in all the various other image editors, and while any one of them is better than a feature that constantly crashes, they're still not fully interchangeable.>

I didn't leave it out of my analysis. I am not arguing with anything being good enough when it's constantly crashing.  I'm not even saying don't use Sharpen AI if you're willing to pay for it, rather than use another sharpening feature you may have already access to. I'm only saying the two are not completely interchangeable according to my tests of Sharpen AI, unless, as I stated, you only do normal sharpening with Shake Reduction. I don't use it for that, as I also stated.

So yeah, go ahead and buy Sharpen AI if you want. If/when Adobe fixes Shake Reduction, you might stick with Sharpen AI, or you might find, as I have, that there are some photos that Shake Reduction helps with better than Sharpen AI.

Though actually, I'd use Gigapixel AI, even if I barely enlarged the image, for the way it finds and sharpens details. I am seriously impressed with that standalone plug-in, and have seen many enlargements  with before and afters from others, and their results are impressive, too. From very small enlargements to 6X larger, Gigapixel AI has done a stunning job. I'm sure it won't be much for every photo, but that's why so many of us have more than one option for what we're trying to do.

Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes
As a long time Topaz user I was offered Sharpen AI for free. It's worth the price and more because it works. To whatever degree Shake Reduction figures in the cost of PS it isn't worth it because it does more than not work, it makes you constantly reboot the entire product.  I do have other sharpening tools -- for me, AI is the best -- a long way from perfect, but better.  
Photo of Cristen Gillespie

Cristen Gillespie

  • 1688 Posts
  • 556 Reply Likes
> I do have other sharpening tools -- for me, AI is the best -- a long way from perfect, but better.  >

Well, that's good to know. I also got it for free. But others may not have, so I mentioned buying it as Topaz Studio itself, the basic version, IS free and I wouldn't want others to have any confusion in the matter. And one of the best free image editors out there—again, imo.

Photo of Sam Ostrow

Sam Ostrow

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Agreed. I have both the paid bundle (bought it when Topaz was just getting started) and Studio (which I don't use much, but like some of the features when I'm looking for something out of the ordinary). I was interested in your comment about Gigapixel as I frequently have to process other people's mobile phone shots. 
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Cristen Gillespie

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> I was interested in your comment about Gigapixel >

It's worth a trial at some point when you have the time to put it through a rigorous test—many of us were highly sceptical, but came away converts. It costs too much not to test seriously—although I have to laugh at the notion that ~$100 is too much for a plugin when Nik SEP cost me at least 3X that much all those years ago in those years' dollars.

I'm sure it depends upon the image what it can do—they all do. And I'm sure there's a chance it will make something about the image worse, not better. In fact, I saw that in one rather technically challenged image (being kind about it). But I've been able to use it on pretty much anything I've thrown at it so far. If you start with something way too small, but made with a good camera and lens, you can blow it up an amazing amount. Otherwise, stick to reasonable scaling. You know it can't simulate a Hassleblad photo from an iPhone 5 lens. <g>

I don't use it on every image—not just to sharpen when Detail and Clarity can be all that's needed for most decent images. It takes a bit too long to run on my old laptop for me to sit there for it.

But if you need to pull out detail, that one is going to do it.
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Sam Ostrow

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Thanks