Photoshop CC 2019: Shake Reduction crashes

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  • Problem
  • Updated 1 week ago
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  • (Edited)
I have two 16gb RAM computers, and on each using Photoshop CC 2019 with the .01 update, when using Shake Reduction in Sharpening, it inevitably seizes up then crashes the program. In addition, when I am asked to file a report, my email address is always reported as wrong when it is the same one Adobe uses to reach me.
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Sam Ostrow

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Posted 2 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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When you say "my email address is always reported as wrong" do you mean that the dialog won't accept your email address?
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Sam Ostrow

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Yes.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you submit a log with the email SamOstrow@adobe.com? I can search for that and try and find it in our crash logging system
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Sam Ostrow

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I have no idea how to get at a log. 
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Sam Ostrow

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 Adobe just sent me a message that my message to SamOstrow@adobe.com was undeliverable because that address does not exist at Adobe.com.  
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Sam Ostrow

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I tried to send a report to SamOstrow@adobe.com and received an "undeliverable" message saying there was no such address at adobe.com. 
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John Mockett

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I have the same problem with shake reduction with 2019
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Sam Ostrow

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Jeff: I have seen at least a handful of users signing on to my post -- but have never seen a response from you other than on the email issue, which persists. I care far more about getting the Shake Reduction program fixed.
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John Mockett

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A Google search shows this as a talked about issue. It seems that old Sam used your email problem to avoid the main purpose of your post of four weeks ago. Are Adobe working on it?
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Rebecca

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I have the same issue, crashed almost 10 times on me over the last hour. cc2019
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Marc Goergen

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I have a similar issue: shake reduction crashes the programme or it does not work properly.
(Edited)
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ALAN BERLINGER

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I have the same problem. Shake reduction crashes on Windows 10. Filed numerous crash reports, but no feedback.  The problem was not fixed in the .02 release.
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ALAN BERLINGER

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I have the same problem. Shake reduction crashes on Windows 10. Filed numerous crash reports, but no feedback.  The problem was not fixed in the .02 release.
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Andy Pena

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Brand new computer running Win 10 Pro. 32 gig RAM, 8 gig graphics card.
Consistently crashes when using Shake Reduction as well as Lighting Effects.
Extremely, EXTREMELY frustrating and time consuming!!
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
I was able to find crash buckets based on Rebecca and John's submissions with their email address. Engineering is investigating this issue. If you have consistent steps to reproduce, please let me know and I can pass along to engineering.
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Sam Ostrow

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I am getting increasingly unhappy that you do not have my reports, because the email address at Adobe you provided me does not recognize me as a user. AND, as I have reported several times, the email service in the crash report function also claims my email address is not valid. And, yes, screen saver still crashes, event on .02, which I downloaded today.
  
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Richard Savage

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I have the same issue, I've just posted a separate thread about the Crash Report not recognising my email address

https://feedback.photoshop.com/photoshop_family/topics/crash-report-form-says-invalid-email-address-...

Is it the same issue?
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Tammy Scott

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I had the same issue on my laptop and my desktop. Desktop is Amd and my laptop is Intel. I updated both with the newest updates. I go to open ps version 2019 today on laptop and it just crashed. I couldn’t open a photo. So I gave up on 2019. All drivers are updated as well. I got so tired of the problems I uninstalled the 2019 version today on both computers. I went back to the 2018 version on both computers. No issue with that version.
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Sam Ostrow

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I am getting increasingly unhappy that you do not have my reports, because the email address at Adobe you provided me does not recognize me as a user. AND, as I have reported several times, the email service in the crash report function also claims my email address is not valid. And, yes, screen saver still crashes, event on .02, which I downloaded today.
  
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Tammy Scott

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This reply was created from a merged topic originally titled Why does photoshop still continue to crash with all the updates to 2019 version? ....

Why does photoshop still continue to crash with all the updates to 2019 version. I dont have this problem with the 2018 vrsion.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I found your crash reports. Looks like you're crashing in the same spot. There's one other crash that looks like it's because of an AMD graphics driver issue. Is your graphics driver up to date?
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Sam Ostrow

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This is happening on two different Dell computers in two different states. I run a periodic Dell service that checks for driver updates. The most recent one, on the computer in Maine, was run Monday and showed no drivers needing updates. I have no problems with other Photoshop functions that take time to execute or any other graphics work.
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Sam Ostrow

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I am downloading the latest NVIDIA (that's what's on this computer) driver and will let you know if it solves the problem.
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Sam Ostrow

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Huzzah -- many thanks for the guidance, Jeff.  I can't believe how quickly a test image processed.
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ALAN BERLINGER

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I am using an AMD WX7100 with the Q18.4 driver, which is the latest driver posted.
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Sam Ostrow

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My driver is a NVIDIA GeForce GTX 745
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Tammy Scott

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Here is what my system is using. Radeon Settings Version - 2018.1206.1949.35667View Release Notes - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-18-12-2
Driver Packaging Version - 18.50.02-181206a-337011C-RadeonSoftwareAdrenalin2019
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01377
OpenGL® Version - 25.20.15000.13543
OpenCLTM Version - 25.20.15002.58
AMD Mantle Version - 9.1.10.0295
AMD Mantle API Version - 102400
AMD Audio Driver Version - 10.0.1.7
VulkanTM Driver Version - 2.0.64
VulkanTM API Version - 1.1.86

It says this is the best to use, however there is an update that I have tried before and it seems to make things worse so I went back to the recommended drivers

I am on windows 10 12 mg of ram.

I have even completely uninstalled ps and reinstalled it but that hasn't helped either 
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ALAN BERLINGER

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AMD released today an updated driver for the pro series cards, 18.Q4.1.  Shake reduction still crashed.  Another crash report was sent.
Also, this new driver fixes according to the release notes color corruption in photoshop using 10bit.
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Olaf Giermann

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Very bad! This issue has to be solved! The filter is not needed as often as the totally messed up Free transform, but this is just another reason to teach people to NOT update to CC 2019. #verysadstory
Adobe already has my long standing bug-report for this very issue. In 20.0.2 now the filter really crashes Photoshop all the time. Every time the macOS-crashreporter comes up. Only once or twice the Adobe-crash-report-dialog. 
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Cristen Gillespie

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> Every time the macOS-crashreporter comes up. Only once or twice the Adobe-crash-report-dialog. >

I've had that happen off and on, where only Apple's crash report was the one that I could count on popping up. But I'm not crashing my Mac, Olaf.

I know I used it fairly recently, but to me that could mean in the past 3 months or so. I'm absolutely terrible about guessing time.<G> I just ran it on a small file, an old snapshot—just one target area, so I wasn't increasing and decreasing the effect in another area—but it worked flawlessly. Maybe I just got lucky this time. Or maybe, even more likely, I'm not doing something you all are that would push it. I'm running a Mac with nVidia card, not AMD, and High Sierra, not Mojave. And like I said—a small file, nothing taxing. Just a rather blurry face to fix and not a lot of other detail to bother about.
(Edited)
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John Mockett

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Thanks Olaf for your reference to the "totally messed up Free Transform"; I thought it was me! A far more serious  problem than the Shake Reduction issue, which I now understand is  likely to be a Nvidia driver one. However I'm having problems getting an update that will work on my Mac for my geoforce GTX 680. C'est la vie...
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Alex bord

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I am also facing the same problem. How can I get rid of from this problem?
It delays my photo editing process and can't finish my photo editing task.
https://clippingexpertasia.com/background-remove
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John Mockett

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I've not been using the dread Shake Reduction filter but nevertheless I've had other Photoshop crashes: it's rather like the bad old days unlike the later rock steady updates. Occasional crash reports.
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Alan Tonnesen

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Basically same problem.  I have a file recording my steps with screen shots, but see no way to attach it to this message.
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Tammy Scott

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I went back to the 2018 version. No issues there. I don’t have time to mess with 2019. No times waste editing a photo then have it crash and loose all your edits.
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Per Grunditz

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Have just experienced multiple super agonizing crashes! What is going on?
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Cristen Gillespie

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I still have absolutely no idea why my Shake Reduction isn't crashing, since it appears to happen on Macs with nVidia, not just AMD users who first posted. Maybe because my laptop is a bit elderly, and so is my video card, obviously?
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The Art of Retouching

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I couldn't even get Photoshop 2019 20.0.2 to load without crashing. So I reinstalled Win 10 on formatted disk, and 1st thing after it was loaded, was to install Adobe Photoshop.

It would launch, but then I noticed the terrible Free Transform and Crop Tools. Then the crashing from Shake Reduction. While I do like the updated Content Aware Fill, I use Shake Reduction more. It doesn't crash 100%, but I would say maybe 70% or so.

Last solid version was PS 2014, and that's just sad. As I've been saying since the start of the CC line, we are nothing buy Alpha Testers. I wish PS was ALL Plug-In, so we could mix and match solid working parts, and pull out poorly conceived modules.
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Sam Ostrow

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Both 20.0.1 and .2  crashed often when running Shake Reduction. I followed Jeff Tranberry's advice and updated the graphics drivers (NVida on one computer, AMD on another) and there are still crashes, but far fewer. I see Adobe has .3 ready for me to download and install ("to address serious bugs reported ..." ). We'll see if this is one of them when I get my courage screwed to the sticking post (Macbeth). 
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ALAN BERLINGER

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The .3 version also crashed for me, and a crash report was filed.
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Sam Ostrow

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I would file a crash report (I keep trying) but the system still refuses to recognize the email address that it uses to send me Photoshop Family (and everything else from Adobe) or the private address Jeff gave me.