Photoshop CC 2019: Shake Reduction crashes

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  • Problem
  • Updated 1 week ago
  • In Progress
  • (Edited)
I have two 16gb RAM computers, and on each using Photoshop CC 2019 with the .01 update, when using Shake Reduction in Sharpening, it inevitably seizes up then crashes the program. In addition, when I am asked to file a report, my email address is always reported as wrong when it is the same one Adobe uses to reach me.
Photo of Sam Ostrow

Sam Ostrow

  • 38 Posts
  • 8 Reply Likes

Posted 10 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
I was able to find crash buckets based on Rebecca and John's submissions with their email address. Engineering is investigating this issue. If you have consistent steps to reproduce, please let me know and I can pass along to engineering.