Want email support

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
I am so completely disappointed that Adobe has no email support. I am disappointed in the complexity of obtaining support for my Adobe products. I purchased Elements 10 [and other] recently.
Why any modern tech company would fail to have email support for registered users is beyond my understanding. Email allows me to carefully explain my problem. It allows the tech support personnel to research the correct answer. No one is in a hurry. If I use chat or phone support, I have to wait and stare and the screen for minutes on end, until the tech answers my question. Tonight, while on chat support, I waited about five minutes then Chat support referred me to phone support, which is only available when I am not. If I am called away, the chat or phone session ends and I have to start over again.
I am very disappointed in the help available online for even simple questions. I will give an example. I wanted to create a project in Elements. The closest thing in Elements to what I wanted seemed to be a collage. I need one that is a certain size. However, the Create Collage in Elements only allows for three sizes. None of those sizes are what I need, and none are landscape in orientation. I have spent much time searching for the answer. I have watched tutorials and read help files. All of the information has simply stated that I must use the size choice in the Create Collage project [wizard.]
Such a simple question, yet so very hard to get any help. I cannot email for help. I cannot ask for help with the chat, for this they refer me to the phone support. I will have to make myself available to Adobe, instead of Adobe serving me as a customer, in order to have one simple question answered.
I am sorry that Adobe has gone the way of so many tech companies, self-serving their way into oblivion. You may be around for many years, but Adobe is gone and I miss them dearly.

D Frye
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don frye

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  • disappointed

Posted 7 years ago

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Neil Perkins

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I agree