Lightroom Classic: Several collections empty after upgrade

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  • Updated 2 months ago
  • (Edited)
I have a catalogue that after upgrading to the latest lightroom (Classic) have several collections which is now empty. A common thing is that they have all been synced to the Cloud before. This catalogue is not my primary, but an archived, hence the reason I removed the sync.

Anybody had the same experience?
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Per Jessen Schmidt

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  • Highly annoyed

Posted 1 year ago

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catherine Lucas

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Syncing is not the same as backup. When you sync but delete, the originals can be deleted too. Backup is having an extra copy. Syncing means that the cloud and your computer have the same files... Sync is different from backup. 
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Third Eye Digital

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You may need to turn on smart previews.
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Per Jessen Schmidt

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I'm not sure why it seems so hard to explain?

This is not about missing images. Collections does not contain images, they are a database construct that points to images. So I have a collection (actually more) of images for one of my books. Before I upgraded there was like 4000 images in all collection, some hundreds in the candidate collection, and the book collection contained images in the book.

After I upgraded I have all the collections, but they are now empty.



The images are there, it just the that all the work of organising the images that are lost.

But it is not all collections that are reset, but it seems the one that are, is the one that was synced before I turned off Sync
(Edited)
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Hans J. Nuecke

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I updated my Lightroom CC version and also moved all images to a different drive (at the end I simply created a new network drive with a different drive letter under Windows10).
All my photos are still there.
What is annoying and strange is that the collections are still there, and some are filled; but most are empty!
I have no idea what happened and how I could get back my collections!



Or at least I'd like to know how to avoid such disaster in future!
Thanks for any hint

UPDATE:
The backup from July still contained the collections. So the problem obviously occurred between July 3 (collections OK) and July 28 (collections partially empty).
I could import the collections from the July 3 backup and now "only" have a gap of about 2 months. Still embarrassing, and I'd like to know what happened and how to avoid such a problem.

Unrelated remark on the photoshop-family login logic:
I had a hard time finding out what blocked me from successfully logging in.
To make it short:  You must enable 3rd party cookies!
Otherwise,  you get told "success", but that's not true.  I find it strange that 3rd party cookies must be accepted. Something I usually deny!
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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Most frequently, that's caused by deleting the existing records and reimporting them, either by intentionally doing so or by synchronizing the folder. 
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Hans J. Nuecke

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Victoria, thanks for your hint!
After reading a lot (including some of your posts and a lynda.com tutorial) I think I have an idea what might have happened.
Background info/history:
  • I got a new NAS which got a new network name and copied everything from the old one which now is used as backup station
  • I also reorganized folders (created a separate photo folder which had been a subfolder of another folder before)
  • I also setup a new PC and reinstalled all programs
  • I did not move the LR catalog links correctly, which I realized too late.
I finally could help myself in:
  • Duplicating all photos at the former location (the old NAS)
  • Working with a backup copy of a LR catalog from before the move I reassigned the old drive to the new drive
  • I eventually opened my newest LR catalog and imported the updated catalog from the modified backup copy
This brought most collections back.
BTW: Those collections that showed data accessed photos from other locations/disks!


My lessons learned:
Do not move big amounts of photos using the LR options; I most probably lost some photos when I killed that process (shut down my PC) before the job was done.
If you do so (external copy instead of move with LR) immediately after the copy tell LR the new location in pointing the old location (which still is linked with the collections) to the new location!
Be consistent and only use photos from a dedicated folder. Otherwise, a re-organization becomes a nightmare (too many places to track).
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sachin tripathi, Employee

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Thanks for reporting the issue. If i understand your problem correctly you have one collection which was working fine in LR 6.12, As you upgraded to LR classic the collection is showing zero count. Could you please share your catalogue so that we can investigate further. you can share via any cloud drive(google Drive/One drive). Please share your email id as well, i will connect with you. 
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Jim Hart

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I have the same problem as above also - could you help please?
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Victoria Bampton - Lightroom Queen, Champion

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Jim, can you please confirm which version number you were running, and which version you're running now?
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Jim Hart

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HI Victoria - I have upgraded I am pretty sure from the penultimate version to Lightroom Classic CC - Version 7.4.  
To be honest not totally sure how to see what the previous version was on Time Machine but i think pretty up to date
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Victoria Bampton - Lightroom Queen, Champion

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The update from 7.x to 7.4 doesn't upgrade the catalog, so I can't think of a way that collections could go missing. It might be worth checking your last backup catalog to see if they show in there.
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Tom Mickow

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I just upgraded from Lr Classic CC 7.01 to 7.1 on my Win10 desktop & laptop.  No problems on the desktop, but on the laptop, all my standard collections are now empty.  Smart collections are fine.



To be honest, this could have happened during the catalog upgrade going to 7 and I may not have noticed until now.

Thankfully, it's just a small catalog I use for demos, so no big deal.