Elements: Serial Number seems to be unknown?

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  • Problem
  • Updated 5 years ago
  • (Edited)
I want to install elements 12 on a new computer, but he does.nt recognise te serial number. What tot do now?
Photo of Marion Fincken

Marion Fincken

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Posted 5 years ago

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Photo of PECourtejoie

PECourtejoie, Champion

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Hello, are you sure that you are looking at the correct serial number? Is it written on the Box, or in your Adobe profile?
See this document:
http://helpx.adobe.com/x-productkb/gl...