ELEMENTS 8: serial number already used on 2 computers

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  • Updated 5 years ago
  • (Edited)
Hi
I have purchased the elements 8 versions of Photoshop and Premiere one day my computer crashed irrecoverably, so I used my second license for the new computer (HP ultrabook with WIN8). It seems that after a system upgrade photoshop and premiere both have lost their serial numbers, and again I cannot uninstall in order to free up a license... any recommendations? cheers Louis
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lui fomandax

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  • frustrated

Posted 5 years ago

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Chris Cox

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You'll have to contact Adobe Customer Support and explain the problem, then they can reset the activations.
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lui fomandax

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After 2 rounds and many minutes waiting, explaining the problem at least 5 times, wondering if it's a real person or a robot who is asking the same questions over and over again, I finally got my PS running again. So, the customer support does help, if one is patient enough...