Photoshop: Serial number issue with CS5 Extended

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  • Updated 4 years ago
  • (Edited)
Trying to install Photoshop CS5 extended , it says my serial number is not valid , I purchased the full version and have the serial number on the box , however when I try and install the product or register it " Serial Number Not Valid "
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Kristy Critelli

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Kristy,

I'm seeing a registered copy of CS5 under the email address that you have used to post here. Could it be under a different Adobe ID/email address?

Do you remember where you purchased your CS5 from?
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Kristy Critelli

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Hi Jeffery

We purchased it on the net, paid $ 249 A$ , and it came in a sealed package etc , I had it installed on my old Win XP PC and now have a new PC with Win 8 , I still have the same email address , can you help please ?
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Kristy Critelli

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Hi again

We got the software to install , however when I try to run it, it brings up another request for the serial number to run the CS5 Extended trial , my serial number is not accepted at this point ... :(