Serial Number Issue

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  • Updated 2 years ago
I had Photoshop downloaded on a previous computer which has since crashed. When I downloaded the program on my new computer a pop up keeps appearing. "Serial Number is alreday in use by the maximum allowed computers. You need to deactivate another computer to use this product." then it give two options. "1) Retry activation. I have already deactivated one of my computers. Or 2) Provide a different serial number." not sure what to do  or deactivate a computer that has crashed with no chance of repair. Any ideas?
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Roy cottle

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  • Frustrated

Posted 2 years ago

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Steve Lehman

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You need to phone Adobe for technical advice.  This is telling you that your software license provide a number of installs and that number has been met.  You may need a license to install more and you will use the same software as before. A software license is usually 20% of the software cost.  Just do it.  BTW, soon all of us will be going to a lease agreement.  This license thing will be more prevalent then so learn all you can.