Elements: Serial number invalid

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  • Question
  • Updated 3 weeks ago
  • (Edited)
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Phyllis Pizzino

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Posted 3 years ago

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Chris Cox

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Which application are you using?
Which version?
Which OS version?

If it is Elements, are you confusing the redemption number (which you use on the website) for your serial number (which you get after using the redemption number) ?
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Simon James

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I have this problem too, tried every thing on the forum but nothing works!  I am running windows 8 and trying to validate elements 12!  I deleted the programme because it kept freezing, tried to reinstall but keep getting the message "this is not a valid serial number!  Please help, I am at my wits end!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I looked under the account for the email address you used her and I don't see any registered products. Is this a new product or an older product?