Elements: Serial number invalid

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
Photo of Phyllis Pizzino

Phyllis Pizzino

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Which application are you using?
Which version?
Which OS version?

If it is Elements, are you confusing the redemption number (which you use on the website) for your serial number (which you get after using the redemption number) ?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14149 Posts
  • 1765 Reply Likes
I looked under the account for the email address you used her and I don't see any registered products. Is this a new product or an older product?