Elements: Serial number invalid

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  • Updated 2 years ago
  • (Edited)
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Phyllis Pizzino

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Posted 2 years ago

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Chris Cox

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Which application are you using?
Which version?
Which OS version?

If it is Elements, are you confusing the redemption number (which you use on the website) for your serial number (which you get after using the redemption number) ?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I looked under the account for the email address you used her and I don't see any registered products. Is this a new product or an older product?