Lightroom: Bought upgrade version and don't have a prior version. What do I do?

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  • Updated 5 years ago
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  • (Edited)
I bought Lightroom 5 off Amazon. The box came with a sticker on it saying "upgrade." during installation I was asked for my original serial number.

I never had an original.

What do I do?
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Anthony Chmelik

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Posted 5 years ago

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Photo of Steve Sprengel

Steve Sprengel, Champion

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You purchased the wrong type of LR. You need the Full version not the Upgrade version.

Do what you would normally do if you buy the wrong thing from Amazon.

If you cannot return it for a refund, then purchase a LR 4 also from Amazon and use that serial number as the "original" serial number to license your LR 5.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'll have someone contact you.
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Simon Clement

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I have the same problem. Can some 1 contact me as well please?