Photoshop CC: Selection tools make my image on canvas go black and flicker (Windows 8 bug)

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  • Updated 4 years ago
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I am working with a trial of Photoshop CC. Have been working with PSE 8 and 11, wanting to upgrade, but now I'm afraid to -
When I make a selection using any selection tool, (magic wand, lassoes, marquee,) the area gets selected for a split second, and then the canvas goes all pitch black. It then flashes/flickers, & I cna see my image with the selection beneath, but can't access it. I can deselect and it goes away, bu what do I dO??

I have uninstalled and reinstalled my GPU and updated the drivers.

Could the trial version be corrupted? I can't fnd an answer to this anywhere! Have seen similar issues with text tool..

Help? Have talked with Adobe technicians in chatroom, but since it's a trial, they won't help me. And if this is an issue with Photoshop CC, I don't want to subscribe!
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Debra Krajec

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  • EXTREMELY FRUSTRATED.

Posted 5 years ago

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Chris Cox

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Did you update the video card drivers from the GPU maker's website?

Updating from Microsoft or a system builder's site will usually get you very obsolete drivers.

This is not a known issue with Photoshop - but does sound a lot like known bugs in Windows 8, that can be helped with updated drivers.
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Chris Cox

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You need to get more recent drivers, either from Intel's website, or getting HP to update their drivers.

The video drivers on your system are out of date, and have known bugs.
Adobe can't really help you here, since the problem is the video card drivers on your system. This is a known issue with Windows 8 and video card drivers, not with Photoshop. (and a more complete fix is not yet available from Microsoft)

Again, either update the drivers from Intel's website, or convince HP to update their approved drivers. Either way you need the new video card drivers.
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Debra Krajec

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Hi Chris,

Thanks for your reply. I do appreciate you trying to help me. I don't know what to think now.

I went back to HP Support and I tried. I really did...I even cut and pasted your words above and gave it to them. HP says the drivers ARE updated and there is nothing they can do. I have told them I will likely not be the last one to have this problem, and they need to tell their superiors there is an issue here with the GPUs they install and Photoshop CC! And I got him to give me a phone number, supposedly to where I could speak with a support supervisor. I don't hold out much hope, but I will try.

I am sick about this.

I will go back to Intel site and see what I can find out there if I dig even deeper.

What is an average, non-computer geek type person supposed to do?? IF I am able to find other drivers, how do I know which are the right ones? If I choose wrong, I mess up my machine and blow the warranty.

If I can't use Photoshop on this machine, I will be screwed.

Will older versions of PS work with WIndows8?
PSE 11 didn't have any problems, but it doesn't have all the features and tools I need.

Any advice appreciated.
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Chris Cox

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The wrong drivers aren't likely to hurt anything, they just would give an error and not work.

And all versions of Photoshop (plus a few other apps) have this same problem on Windows 8. The only way to avoid the problem is to update drivers, or use Windows 7.
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nicboydnz

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I have the same problem in CC but CS6 worked fine with windows8.
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Chris Cox

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Same solution: update the video card drivers, or set the GPU mode to Basic to avoid the OS bug.
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PECourtejoie, Champion

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Or are you on a new MacBook Air?
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Debra Krajec

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I am a PC person -on a new HP Envy dv7 with Windows 8.
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Ron DiLaurenzio

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I had the same issue. Am running PS CC on a Lenovo laptop, Windows 8, Intel HD 4000 graphics.
I was able to get the latest driver by clicking update driver in device manager. Selections now work without blanking the screen. Driver date is 12/12/2012 and version is 9.17.10.2932.
Reading the specs on line for your HP Envy, it appears to have the same Intel 4000 graphics card built in, but I saw one listing indicating it may also have an Nvidia card.

If you are using that and getting nowhere with drivers, you might try switching to the Intel 4000. If already on the Intel, see if you have the version of driver listed above. Worked for me. Hope this helps. BTW, if using the Nvidia card, try their website, not HP for latest driver.
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Chris Cox

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Go to the GPU maker's website to get the latest drivers. What you get through Microsoft is frequently a year or more out of date.
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Andrea Silvestri

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I'm experiencing the same issue but the fact is that it happened AFTER I've updated my gpu driver to the last version....
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Chris Cox

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Did you update the drivers from the GPU maker (good), a system builder (bad), or Microsoft (worst)?

The workarounds listed here are still the only known workarounds to this Windows 8 bug.
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Lance De Castro

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What I did was deselect "Use Graphics Processor to Accelerate Computation" and the problem stopped.
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Chris Cox

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Which avoids the problems - but updating the driver would also avoid the problem and allow you to keep using the GPU features.
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swenj fabella

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