Photoshop: Selecting "hidden" tools takes very long - Why?

  • 1
  • Problem
  • Updated 8 years ago
  • Solved
  • (Edited)
I bought Photoshop CS5 few months ago. It worked fine until one or two months ago:
From then on everytime that I want to select a tool via right click (so one of the "hidden" tools) it takes very long (like a minute) or sometimes "only" 10 seconds to select it. But it does only work when I click many times in a row. If I don't, it reacts as if I didn't click on anything, so I can move my cursor up and down to select one of those tools again. And again it does only work if I click many times in a row (like crazy).
The performance of the software in all is okay, so I think it's not a hardware problem, but why does it take so long for me to select those hidden tools? What can I do to make it as fast as it's been before? Btw I tried a mouse, it's the same problem. So it's no trackpad (MacBook Pro) problem.
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Liberty Meadows

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  • annoyed.

Posted 8 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have any font management software installed? (Font Agent Pro for example)
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Liberty Meadows

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Yes, FontExplorer X. Shall I delete it? :)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes, I would remove it's plug-in, disable or remove it. You could also try updating FontExplorer X to see if that corrects the issue. I believe that should fix your issue.
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Liberty Meadows

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No, it didn't work..
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Liberty Meadows

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But Photoshop is starting now very fast.
Thanks for that!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try restoring your prefs: http://adobe.ly/PS_Prefs

Also, is your Photoshop up to date? http://adobe.ly/PS-Up-To-Date
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Liberty Meadows

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Restored the prefs now for the third time.
Version 12.0.4
No change.

I try installing FontExplorer X again and uninstall it again properly as explained here: http://www.fontexplorerx.com/146/
Hope it works.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post your system info?

In Photoshop, choose Help > System Info... and post the contents of the dialog in a reply.

***Be sure to remove your serial # (about 26 lines down in the System Info text) from the info before sharing it***
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Liberty Meadows

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reinstalling and unistalling with AppCleaner didn't work.

Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x32
Operating System: Mac OS 10.6.8
System architecture: Intel CPU Family:6, Model:23, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 2
Processor speed: 2400 MHz
Built-in memory: 2048 MB
Free memory: 1127 MB
Memory available to Photoshop: 1835 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 NVIDIA-1.6.36
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce 9400M OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1440
Video Renderer ID: 33695246
Video Card Memory: 239 MB
Serial number: *******************
Application folder: Macintosh HD:Applications:Adobe:Adobe Photoshop CS5:
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 213,3G, 65,7G free
Primary Plug-ins folder: Macintosh HD:Applications:Adobe:Adobe Photoshop CS5:Plug-ins:
Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.1.65.7508 61.421986
adobe_caps.framework adobe_caps 3.0.116.0 1.201641
adobe_oobe_launcher.framework 1.0.0.64
AdobeACE.framework AdobeACE 2.16.36.10783 64.441628
AdobeAGM.framework AdobeAGM 4.20.69.10783 64.441628
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.5.101.7511 61.421978
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.5.101.7511 61.421978
AdobeBIB.framework AdobeBIB 1.2.02.10783 64.441628
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 64.441628
AdobeCoolType.framework AdobeCoolType 5.07.83.10783 64.441628
AdobeCrashReporter.framework AdobeCrashReporter 3.0.20100302
AdobeExtendScript.framework AdobeExtendScript 4.1.26.11099 61.445301
adobejp2k.framework AdobeJP2K 2.0.0.12130 64.181312
AdobeLinguistic.framework 11696
AdobeMPS.framework AdobeMPS 5.5.0.12130 64.450375
AdobeOwl.framework AdobeOwl 3.0.93 61.433187
AdobeOwlCanvas.framework AdobeOwlCanvas 3.0.68 61.2954
adobepdfl.framework AdobePDFL 9.9.0.12130 64.341419
adobepdfsettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 5.0.0.2021
AdobeScCore.framework AdobeScCore 4.1.26.11099 61.445301
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 61.134777 61.134777
AdobeXMPFiles.framework AdobeXMPFiles 61.134777 61.134777
AdobeXMPScript.framework AdobeXMPScript 61.134777 61.134777
aflame.framework AFlame 1.0.38.7511 61.421976
aflamingo.framework AFlamingo 2.0.402.7511 61.421978
ahclient.framework ahclient 1.5.0.30
aif_core.framework AdobeAIF 2.0.00 53.419149
aif_ogl.framework AdobeAIF 2.0.00 53.419149
AlignmentLib.framework xcode 1.0.0.1
amtlib.framework amtlib 3.0.0.64
amtservices.framework 3.0.0.64
asneu.framework AsnEndUser 1.7.0.1
boost_threads.framework boost_threads 5.0.0.0
Cg.framework NVIDIA Cg
data_flow.framework AdobeAIF 2.0.00 53.419149
dvaadameve.framework dvaadameve 5.0.0.0
dvacore.framework dvacore 5.0.0.0
dvaui.framework dvaui 5.0.0.0
FileInfo.framework FileInfo 61.134777 61.134777
ICUConverter.framework ICUConverter 3.61 "11" "." "6654"
ICUData.framework ICUData 3.61 "11" "." "6654"
image_flow.framework AdobeAIF 2.0.00 53.419149
image_runtime.framework AdobeAIF 2.0.00 53.419149
LogSession.framework LogSession 2.0.1.011
PlugPlug.framework PlugPlug 2.0.0.109
UpdaterNotifications.framework UpdaterNotifications 1.0.0.64 "1.0.0.64"
wrservices.framework

Installed plug-ins:

3D Studio 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “U3D.plugin”
Accented Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc. All rights reserved. - from the file “AdobeADM.bundle”
Angled Strokes 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1993-2010 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 6.5 (216), Copyright © 2011 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2002-2010 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1993-2010 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2003-2010 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dicom 12.0, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “dicom.plugin”
Difference Clouds 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1993-2010 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1997-2010 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Enable Async I/O 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] © 2004-2010 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
Entropy 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
Extrude 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1990-2010 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Fresco 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Google Earth 4 KMZ 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “U3D.plugin”
Grain 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 12.0, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
ICO (Windows Icon) ICOFormat plugin 2.0f1
for Photoshop CS5
Copyright (C) Telegraphics Pty Ltd 1995-2010 - from the file “ICOFormat.plugin”
IFF Format 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 12.0x001 ©2001-2008 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Kurtosis 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
Lens Blur 12.0, Copyright © 2002-2010 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 12.0.2, Copyright © 2002-2010 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Lighting Effects 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1993-2010 Adobe Systems Incorporated - from the file “Lighting Effects.plugin”
Liquify 12.0.1, Copyright © 2001-2010 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1993-2010 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Maximum 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
Mean 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
Measurement Core 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1993-2010 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Median 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
Mezzotint 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Minimum 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
MMXCore Routines 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1990-2010 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1990-2010 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1993-2010 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
OpenEXR 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1989-2010 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
PhotoTools 2.5 2.5.5, Copyright © 2010 onOne Software. All rights reserved. - from the file “PhotoTools 2.5.plugin”
PhotoTools 2.5 Batch 2.5.5, Copyright © 2010 onOne Software. All rights reserved. - from the file “PhotoTools Batch.plugin”
PhotoTools 2.5 Hidden NO VERSION - from the file “HelperFilter.plugin”
PhotoTools 2.5 Hidden NO VERSION - from the file “HelperFilter.plugin”
Picture Package Filter 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1993-2010 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1989-2010 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1989-2010 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2003-2010 Adobe Systems Incorporated - from the file “Radiance.plugin”
Range 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web & Devices 12.0, Copyright © 1999-2010 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 12.0.2, Copyright © 2010 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Send Video Preview to Device 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1994-2010 Adobe Systems Incorporated - from the file “FireWire Export.plugin”
Shear 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Skewness 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
Smart Blur 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1993-2010 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Standard Deviation 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
Sumi-e 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Summation 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
Targa 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
U3D 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “U3D.plugin”
Underpainting 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 12.0, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Variance 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “statistics.plugin”
Variations 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1993-2010 Adobe Systems Incorporated - from the file “Variations.plugin”
Video Preview 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1994-2010 Adobe Systems Incorporated - from the file “FireWire Export.plugin”
Water Paper 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wavefront|OBJ 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©2006-2010 Adobe Systems Incorporated - from the file “U3D.plugin”
Wind 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch] ©1989-2010 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Plug-ins that failed to load:

Zonic IconLab NO VERSION - - from the file “IconLab”

Flash:
onOne
Mini Bridge
Kuler
Access CS Live
CS Review
CS News and Resources
Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you run Photoshop in 64bit, does the problem go away?

How to run Photoshop in 64bit/32bit mode: http://adobe.ly/Run32bit
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Liberty Meadows

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Tried that already.
Tried it again.
Nope no success.

Btw: I'm running it in 32bit mode because it crashes constantly when I try to open files in 64bit mode. Do you know how to solve this?

I'll just reinstall Photoshop. But tomorrow is another day. :)

Many thanks for your help, altough it doesn't work . :)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does it crash when opening all files? (say a JPEG file)

Or just PSD/TIFF files with text layers?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post the crash log from when it crashes?

Location of Crash Reports:
Users//Library/Logs/CrashReporter

Also, please submit crashes with your email address:

Submitting Crash Reports: http://adobe.ly/gNJWVY

That will gives us more clues
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You have a corrupt or bad font:

Troubleshoot fonts (Mac OS X): http://adobe.ly/TS-Font
http://kb2.adobe.com/cps/405/kb405153...

Troubleshooting Fonts in Photoshop CS5: http://adobe.ly/TSFontCS5
http://kb2.adobe.com/cps/843/cpsid_84...

Photoshop CS5 crashes or hangs when using the Type tool | Mac OS: http://bit.ly/9gWxOe
http://kb2.adobe.com/cps/846/cpsid_84...
Photo of Liberty Meadows

Liberty Meadows

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I tested the fonts with the FontTest script.
No currupted fonts!

I turned off OpenGL.
No change.

I dragged all the fonts on the desktop and restarted PS.
No change.

I turned Font Preview off.
No change.

I deleted Photoshop's Font Cache.
No change.

If got none of these problematic fonts in my Fonts folders.

I reinstalled Photoshop.
No change.

What else can I do?
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Liberty Meadows

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GOT IT!!!

It's the app "RightZoom", which caused the hang of the submenu tools!
Incredible!
When I killed the process everything's fine.
Read it it this post: http://forums.adobe.com/message/3064601
:D

Thanks for your help anyway.
You're doing great work.
Who would've known that causes the problem!?

Have a nice day.
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Liberty Meadows

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Btw the crash when opening PSDs in 64bit is solved now too. ;)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Excellent. Thanks.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Was FontExplorer X disabled during all the troubleshooting steps you performed above?

You could troubleshoot plugins:

Troubleshoot plug-ins (Photoshop CS5 and CS4): http://adobe.ly/PSPlugIn

and disable all third party plug-ins.

PhotoTools 2.5 2.5.5, Copyright © 2010 onOne Software. All rights reserved. - from the file “PhotoTools 2.5.plugin”
PhotoTools 2.5 Batch 2.5.5, Copyright © 2010 onOne Software. All rights reserved. - from the file “PhotoTools Batch.plugin”
PhotoTools 2.5 Hidden NO VERSION - from the file “HelperFilter.plugin”
PhotoTools 2.5 Hidden NO VERSION - from the file “HelperFilter.plugin”
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Disable the app "RightZoom", which caused the hang of the submenu tools and crashes Photoshop in 64bit mode: http://forums.adobe.com/message/3064601