Photoshop CS6: Select Color Range tool causes freeze

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  • Updated 4 years ago
  • Solved
  • (Edited)
I just updated Photoshop CS6 Extended and now whenever I use the "Select Color Range" tool the dialog box does not open and Photoshop locks up. I can still click on menus but most everything is grayed out. When I click on any tool I get a system error ding. Same thing happens when I try to close the image and even Photoshop. I can not close Photoshop at all - by normal means. I have to use Windows Task Manager to kill Photoshop. I'm running Windows XP with SP3.
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R A

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did this ever work on this system? If so, what changed?

Is Photoshop up to date? http://adobe.ly/PS-Up-To-Date

Is your video driver up to date? Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

Also, consider updating to Win 7 or Win 8 (64-bit if possible) given Microsoft no longer supports XP.
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Chris Cox

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That sounds as if the dialog is opening on another display (which is not currently on or connected).
Pressing escape should cancel out of the dialog and get you back to a normal state.
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R A

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I found the problem... Yesterday, In the "View" menu, I had selected "Extras." When I unselected it today (after my post to you), suddenly the "Select Color Range" panel appeared and works as it is supposed to. So you have a bug with those two items being active at the same time (in XP). -- I tried to replicate it on another machine I have, which is Windows 7 64bit, but it doesn't lock up like it did on this machine.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would still suspect the video driver on the XP machine.