Photoshop 2018 19.1: Select and Mask just hangs

  • 1
  • Problem
  • Updated 3 months ago
  • (Edited)
Select and Mask just hangs in Photoshop January 2018 update. Both the select and mask panel and the legacy refine edge now hang after a random interval. The only remedy is to use Windows Task Manager. It worked in CC 2017, and after a fashion in 19.0.1. Yes, I have tried recreating the preference file, turning off the GPU or using Basic/Normal/Advanced, turning Open GL on or off, re-installing and all it does is randomly change the time it takes for the hangup.
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Bob Andrews

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Posted 4 months ago

  • 1
Photo of Pete Green

Pete Green, Customer Advocate

  • 699 Posts
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Hi Bob,

Sorry for the hangs you're seeing with Select and Mask -- Good to know you're able to stop it using the Task Manager. Also, thanks for providing the troubleshooting steps you've tried thus far. 

Would you be able to share Photoshop's Help > System Info dialog text with us? You can paste it here, or use a service like Pastebin.com to share the content.

Is this with all images? Does the hang happen after any particular time or setting adjustment?
If it's reproducible, would you be able to record a video of the behavior?

Regards
Pete
Photo of Bob Andrews

Bob Andrews

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Pete,

Unfortunately stopping it with Windows task manager does stop Photoshop entirely, not just the Select & Mask workspace.

Forgot to say this is all in 16 bit - I have seen advice on the forum and web to convert the image to 8 bit, but I object to capturing 14 bit data and then throwing most of it away! In the October 2017 release it also hung in 8 bit.

Answering your questions:

All images - yes, eventually.

Particular time -  I have not been able to detect any pattern, which is what makes it so frustrating. Sometimes it hangs on the first brush stroke, other times you can work for several minutes. There is possibly (and it's not more than that) a tendency for it to occur faster in images where some of the edges are not sharp. I currently have an image of dancers with dark tutus against a dark backdrop which is very problematic when using the brush (NOT refine edge) tool .

Setting adjustment - again no detectable pattern. I thought at one point that completely turning off the GPU was a cure, but it isn't.

Recording a video - I'll have to find a screen capture program!

nVidia driver version: 390.65 (can't see this in the System info output).

System info with current preference settings (GPU currently OFF) :

Adobe Photoshop Version: 19.1.0 20180116.r.238 2018/01/16: 1153018  x64
Number of Launches: 12
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4549 MHz
Built-in memory: 32711 MB
Free memory: 22660 MB
Memory available to Photoshop: 29412 MB
Memory used by Photoshop: 81 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 8
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1024, right=1280
Display: 2
Display Bounds: top=-25, left=-1680, bottom=1025, right=0
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GTX 660"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="23.21.13.9065"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 660/PCIe/SSE2"
glgpu[0].GLRendererID=4544
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll"
glgpu[0].GLDriverDate="20180103000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GTX 660"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="390.65"
clgpu[0].CLBandwidth=1.15445e+11
clgpu[0].CLCompute=508.71
License Type: Subscription
Serial number: 91190346701558414700
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\Bob\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  C:\, 166.5G, 67.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.11  
   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342
   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342
   boost_date_time.dll   photoshopdva   11.1.0  
   boost_filesystem.dll   photoshopdva   11.1.0  
   boost_signals.dll   photoshopdva   11.1.0  
   boost_system.dll   photoshopdva   11.1.0  
   boost_threads.dll   photoshopdva   11.1.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   11.1.0  
   dvacore.dll   photoshopdva   11.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   11.1.0  
   dvamediatypes.dll   photoshopdva   11.1.0  
   dvametadata.dll   photoshopdva   11.1.0  
   dvametadataapi.dll   photoshopdva   11.1.0  
   dvametadataui.dll   photoshopdva   11.1.0  
   dvaplayer.dll   photoshopdva   11.1.0  
   dvatransport.dll   photoshopdva   11.1.0  
   dvaui.dll   photoshopdva   11.1.0  
   dvaunittesting.dll   photoshopdva   11.1.0  
   dynamiclink.dll   photoshopdva   11.1.0  
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   10.0.0.22  
   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   LogSession.dll   LogSession   7.4.1.109.46827  
   mediacoreif.dll   photoshopdva   11.1.0  
   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396
   msvcp120.dll   Microsoft® Visual Studio® 2013   12.00.21005.1  
   msvcr120.dll   Microsoft® Visual Studio® 2013   12.00.21005.1  
   ONCore9.dll   ONCore   7.0.0.0  
   ONCoreFoundation9.dll   ONCoreFoundation7   7, 0, 0, 0  
   ONDocument9.dll   ONDocument   7.0.0.0  
   ONProxySupport9.dll   ONProxySupport   1.0.0.0  
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2018   19.1.0  
   Plugin.dll   Adobe Photoshop CC 2018   19.1.0  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  
   PSArt.dll   Adobe Photoshop CC 2018   19.1.0  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop CC 2018   19.1.0  
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  
   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Accented Edges 19.1.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 19.1.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 19.1.0 - from the file “Filter Gallery.8bf”
   Average 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Average.8bf”
   Bas Relief 19.1.0 - from the file “Filter Gallery.8bf”
   BMP 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 10.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 10.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 19.1.0 - from the file “Filter Gallery.8bf”
   Charcoal 19.1.0 - from the file “Filter Gallery.8bf”
   Chrome 19.1.0 - from the file “Filter Gallery.8bf”
   Cineon 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Cineon.8bi”
   Clouds 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Clouds.8bf”
   Collada 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Color Halftone 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 19.1.0 - from the file “Filter Gallery.8bf”
   CompuServe GIF 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 19.1.0 - from the file “Filter Gallery.8bf”
   Craquelure 19.1.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 19.1.0 - from the file “Filter Gallery.8bf”
   Crystallize 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 19.1.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 19.1.0 - from the file “Filter Gallery.8bf”
   De-Interlace 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 19.1.0 - from the file “Dicom.8bi”
   Difference Clouds 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Clouds.8bf”
   Diffuse Glow 19.1.0 - from the file “Filter Gallery.8bf”
   Displace 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 19.1.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “EazelAcquire.8ba”
   Entropy 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Export Color Lookup Tables 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Export3DLUT.8be”
   Extrude 19.1.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “FastCore.8bx”
   Fibers 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 19.1.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 19.1.0 - from the file “Filter Gallery.8bf”
   Fix Motion-Blur 4.0.1.0 - from the file “FocusMagic64.8bf”
   Fix Out-of-focus Blur 4.0.1.0 - from the file “FocusMagic64.8bf”
   Flash 3D 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Fresco 19.1.0 - from the file “Filter Gallery.8bf”
   Glass 19.1.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 19.1.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Grain 19.1.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 19.1.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 19.1.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 19.1.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 19.1.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 19.1.0 - from the file “Standard MultiPlugin.8bf”
   IGES 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Ink Outlines 19.1.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 19.1.0 - from the file “JPEG2000.8bi”
   Kurtosis 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Lens Blur 19.1.0 - from the file “Lens Blur.8bf”
   Lens Correction 19.1.0 - from the file “Lens Correction.8bf”
   Lens Flare 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 19.1.0 - from the file “Liquify.8bf”
   Matlab Operation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “ChannelPort.8bf”
   Maximum 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Mean 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Measurement Core 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MeasurementCore.8me”
   Median 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Mezzotint 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   MMXCore Routines 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MMXCore.8bx”
   Mosaic Tiles 19.1.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MultiProcessor Support.8bx”
   Neon Glow 19.1.0 - from the file “Filter Gallery.8bf”
   Note Paper 19.1.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “NTSC Colors.8bf”
   Ocean Ripple 19.1.0 - from the file “Filter Gallery.8bf”
   ON1 Resize 10 Standalone Filter 10.5.2 - from the file “PerfectResizeProxy.8li”
   ON1 Resize Standalone 10 10.5.2 - from the file “PerfectResizeProxy.8li”
   ON1 Resize Standalone 10 Engine Automation 10.5.2 - from the file “PerfectResizeProxy.8li”
   ON1 Resize Standalone 10 Engine Filter 10.5.2 - from the file “PerfectResizeProxy.8li”
   OpenEXR 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 19.1.0 - from the file “Filter Gallery.8bf”
   Palette Knife 19.1.0 - from the file “Filter Gallery.8bf”
   Patchwork 19.1.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 19.1.0 - from the file “Standard MultiPlugin.8bf”
   PCX 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “PCX.8bi”
   Photocopy 19.1.0 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 19.0 - from the file “PSDX.8bi”
   Picture Package Filter 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “ChannelPort.8bf”
   Pinch 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Pixar.8bi”
   Plaster 19.1.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 19.1.0 - from the file “Filter Gallery.8bf”
   PLY 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Pointillize 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “PBM.8bi”
   Poster Edges 19.1.0 - from the file “Filter Gallery.8bf”
   PRC 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Radial Blur 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Radiance.8bi”
   Range 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Render Color Lookup Grid 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Export3DLUT.8be”
   Reticulation 19.1.0 - from the file “Filter Gallery.8bf”
   Ripple 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 19.1.0 - from the file “Filter Gallery.8bf”
   Save for Web 19.1.0 - from the file “Save for Web.8be”
   ScriptingSupport 19.1.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 19.1.0 - from the file “Shake Reduction.8bf”
   Shear 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Smart Blur 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 19.1.0 - from the file “Filter Gallery.8bf”
   Solarize 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Solarize.8bf”
   Spaces 19.1.0 - from the file “Spaces.8li”
   Spatter 19.1.0 - from the file “Filter Gallery.8bf”
   Spherize 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 19.1.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 19.1.0 - from the file “Filter Gallery.8bf”
   Stained Glass 19.1.0 - from the file “Filter Gallery.8bf”
   Stamp 19.1.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   STL 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Sumi-e 19.1.0 - from the file “Filter Gallery.8bf”
   Summation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Targa 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 19.1.0 - from the file “Filter Gallery.8bf”
   Tiles 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 19.1.0 - from the file “Filter Gallery.8bf”
   Twirl 19.1.0 - from the file “Standard MultiPlugin.8bf”
   U3D 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Underpainting 19.1.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 19.1.0 - from the file “VanishingPoint.8bf”
   Variance 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   Water Paper 19.1.0 - from the file “Filter Gallery.8bf”
   Watercolor 19.1.0 - from the file “Filter Gallery.8bf”
   Wave 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
   WIA Support 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “WIASupport.8li”
   Wind 19.1.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “WBMP.8bi”
   ZigZag 19.1.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   Analog Efex Pro 2 2.0.12.12 - from the file “C:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bf”
   BackgroundFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf”
   Color Efex Pro 4 4.3.24.12 - from the file “C:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf”
   Dfine 2 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf”
   FineStructuresFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf”
   HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
   HotPixelsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf”
   Merge to HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
   Nik Collection Selective Tool 2.1.26 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\Google\Selective Tool\SelectivePalette.8li”
   ShadowsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bf”
   Silver Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bf”
   SkinFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf”
   SkyFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf”
   StrongNoiseFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf”
   Viveza 2 2.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf”

Duplicate and Disabled plug-ins:

   Fix Motion-Blur 4.0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\FocusMagic64.8bf”
   Fix Out-of-focus Blur 4.0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\FocusMagic64.8bf”

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   Libraries  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   Start  2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   ON1  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html”
   Floating Adjustments  2.2.0 - from the file “C:\Users\Bob\AppData\Roaming\Adobe\CEP\extensions\com.cs-extensions.FloatingAdj\index.html”
   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Lumenzia  4.0.1 - from the file “C:\Users\Bob\AppData\Roaming\Adobe\CEP\extensions\com.lumenzia.ext\index.html”
   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   New Document  2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.fnft\fnft.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Basics  4.0.1 - from the file “C:\Users\Bob\AppData\Roaming\Adobe\CEP\extensions\com.lumenziabasics.ext\index.html”

Installed TWAIN devices: NONE
Photo of Andres

Andres

  • 1 Post
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To the original poster, please take a look at response #4 (Roei Tzoref Oct 21, 2017 3:44 PM) on this thread at Adobe forums. It fixed it for me.