Photoshop: Quick Select works unexpectedly (no selection) in Select and Mask

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  • Question
  • Updated 2 years ago
  • (Edited)
Tried the new Select and mask feature by following one of your tutorials. However I could not get anything close to a selection. It seems after using the quick selection tool and than the refine edge tool, in deselects instead of adds making a worse selection. Currently am going back to 2015 until it's fixed
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John Maguire

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  • disappointed

Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi John,

Would it be possible to get a screen recording of what you're doing? Might help us track down what's going wrong.
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John Maguire

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Well, I would but it crashes after several brush strokes. I noticed another user had the same problem with an amd video card that was having the same issue. Tried replying their but it wouldn't except my log in. I did capture a dump file if that would help. It' 448m though.

I use the magic wand.
click select and mask
use the refine edge during which it makes the selection worse, not better and eventually crashes.
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Betty Leong, Employee

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Hi John, 
Could you try disabling Use Graphics Processor from Performance Preference to see if it makes a difference for you with regard to the crash? 
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John Maguire

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ok, disabling it resolved the crash. however, after making the initial selection and then using the refine edge tool, it deselects things I want instead of adding them. And these pictures I'm trying it on are very high resolution.
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John Maguire

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Since disabling the GPU a lot of other option don't work and eventualy during a longer session, it still crashes. BTW AMD released another driver and I did update, the problem still is there.

According to this and other forums, the problem is not the video card brand or driver as it is happening across all brands. Also it is only happening with "Select and Mask."
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Note; you do need to restart Photoshop after disabling "Use Graphics Processor" for the change to take effect.

It may also help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop: 
http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_information

In the crash dump, what does it say the faulting module is?
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John Maguire

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Installed TWAIN devices: NONE   Export As  3.0.5 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”   com.adobe.preview.loader  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html”   Adobe Paper Texture Pro  3.1.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html”   Device Preview  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html”   Easy Panel  0.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Easy Panel - Manual Install\index.html”   Export As  3.0.5 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”   Start  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”   Libraries  2.4.83 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”   com.adobe.inapp.purchase  2.4.83 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”   Recent Files  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”Extensions:Plug-ins that failed to load: NONEDuplicate and Disabled plug-ins: NONEOptional and third party plug-ins: NONE   ZigZag 17.0.0 - from the file “Standard MultiPlugin”   Wireless Bitmap 17.0.0 (2015.5.0 x001 x003) - from the file “WBMP”   Wind 17.0.0 - from the file “Standard MultiPlugin”   WIA Support 17.0.0 (2015.5.0 x001 x003) - from the file “WIASupport”   Wavefront|OBJ 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”   Wave 17.0.0 - from the file “Standard MultiPlugin”   Watercolor 17.0.0 - from the file “Filter Gallery”   Water Paper 17.0.0 - from the file “Filter Gallery”   Virtual Reality Modeling Language | VRML 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”   Variance 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   Vanishing Point 17.0.0 - from the file “VanishingPoint”   Underpainting 17.0.0 - from the file “Filter Gallery”   U3D 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”   Twirl 17.0.0 - from the file “Standard MultiPlugin”   Torn Edges 17.0.0 - from the file “Filter Gallery”   Tiles 17.0.0 - from the file “Standard MultiPlugin”   Texturizer 17.0.0 - from the file “Filter Gallery”   Targa 17.0.0 - from the file “Standard MultiPlugin”   Summation 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   Sumi-e 17.0.0 - from the file “Filter Gallery”   STL 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”   Standard Deviation 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   Stamp 17.0.0 - from the file “Filter Gallery”   Stained Glass 17.0.0 - from the file “Filter Gallery”   Sprayed Strokes 17.0.0 - from the file “Filter Gallery”   Sponge 17.0.0 - from the file “Filter Gallery”   Spherize 17.0.0 - from the file “Standard MultiPlugin”   Spatter 17.0.0 - from the file “Filter Gallery”   Spaces 17.0.0 - from the file “Spaces”   Solarize 17.0.0 (2015.5.0 x001 x003) - from the file “Solarize”   Smudge Stick 17.0.0 - from the file “Filter Gallery”   Smart Blur 17.0.0 - from the file “Standard MultiPlugin”   Skewness 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   Shear 17.0.0 - from the file “Standard MultiPlugin”   Shake Reduction 17.0.0 - from the file “Shake Reduction”   ScriptingSupport 17.0.0 - from the file “ScriptingSupport”   Save for Web 17.0.0 - from the file “Save for Web”   Rough Pastels 17.0.0 - from the file “Filter Gallery”   Ripple 17.0.0 - from the file “Standard MultiPlugin”   Reticulation 17.0.0 - from the file “Filter Gallery”   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT”   Range 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   Radiance 17.0.0 (2015.5.0 x001 x003) - from the file “Radiance”   Radial Blur 17.0.0 - from the file “Standard MultiPlugin”   PRC 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”   Poster Edges 17.0.0 - from the file “Filter Gallery”   Portable Bit Map 17.0.0 (2015.5.0 x001 x003) - from the file “PBM”   Polar Coordinates 17.0.0 - from the file “Standard MultiPlugin”   Pointillize 17.0.0 - from the file “Standard MultiPlugin”   PNG 17.0.0 - from the file “Standard MultiPlugin”   PLY 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”   Plastic Wrap 17.0.0 - from the file “Filter Gallery”   Plaster 17.0.0 - from the file “Filter Gallery”   Pixar 17.0.0 (2015.5.0 x001 x003) - from the file “Pixar”   Pinch 17.0.0 - from the file “Standard MultiPlugin”   Picture Package Filter 17.0.0 (2015.5.0 x001 x003) - from the file “ChannelPort”   Photoshop Touch 14.0 - from the file “PSDX”   Photoshop 3D Engine 17.0.0 (2015.5.0 x001 x003) - from the file “Photoshop3DEngine”   Photocopy 17.0.0 - from the file “Filter Gallery”   PCX 17.0.0 (2015.5.0 x001 x003) - from the file “PCX”   Paths to Illustrator 17.0.0 - from the file “Standard MultiPlugin”   Patchwork 17.0.0 - from the file “Filter Gallery”   Palette Knife 17.0.0 - from the file “Filter Gallery”   Paint Daubs 17.0.0 - from the file “Filter Gallery”   OpenEXR 17.0.0 - from the file “Standard MultiPlugin”   Ocean Ripple 17.0.0 - from the file “Filter Gallery”   NTSC Colors 17.0.0 (2015.5.0 x001 x003) - from the file “NTSC Colors”   Note Paper 17.0.0 - from the file “Filter Gallery”   Neon Glow 17.0.0 - from the file “Filter Gallery”   Multiprocessor Support 17.0.0 (2015.5.0 x001 x003) - from the file “MultiProcessor Support”   Mosaic Tiles 17.0.0 - from the file “Filter Gallery”   MMXCore Routines 17.0.0 (2015.5.0 x001 x003) - from the file “MMXCore”   Minimum 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   Mezzotint 17.0.0 - from the file “Standard MultiPlugin”   Median 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   Measurement Core 17.0.0 (2015.5.0 x001 x003) - from the file “MeasurementCore.8me”   Mean 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   Maximum 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   Matlab Operation 17.0.0 (2015.5.0 x001 x003) - from the file “ChannelPort”   Liquify 17.0.0 - from the file “Liquify”   Lens Flare 17.0.0 - from the file “Standard MultiPlugin”   Lens Correction 17.0.0 - from the file “Lens Correction”   Lens Blur 17.0.0 - from the file “Lens Blur”   Kurtosis 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   JPEG 2000 17.0.0 - from the file “JPEG2000”   Ink Outlines 17.0.0 - from the file “Filter Gallery”   IGES 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”   IFF Format 17.0.0 - from the file “Standard MultiPlugin”   HSB/HSL 17.0.0 - from the file “Standard MultiPlugin”   HDRMergeUI 17.0.0 - from the file “HDRMergeUI”   Halftone Pattern 17.0.0 - from the file “Filter Gallery”   Graphic Pen 17.0.0 - from the file “Filter Gallery”   Grain 17.0.0 - from the file “Filter Gallery”   Google Earth 4 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”   Glowing Edges 17.0.0 - from the file “Filter Gallery”   Glass 17.0.0 - from the file “Filter Gallery”   Fresco 17.0.0 - from the file “Filter Gallery”   Flash 3D 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”   Filter Gallery 17.0.0 - from the file “Filter Gallery”   Film Grain 17.0.0 - from the file “Filter Gallery”   Fibers 17.0.0 - from the file “Standard MultiPlugin”   FastCore Routines 17.0.0 (2015.5.0 x001 x003) - from the file “FastCore”   Extrude 17.0.0 - from the file “Standard MultiPlugin”   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT”   Entropy 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”   Eazel Acquire 17.0.0 (2015.5.0 x001 x003) - from the file “EazelAcquire”   Dry Brush 17.0.0 - from the file “Filter Gallery”   Displace 17.0.0 - from the file “Standard MultiPlugin”   Diffuse Glow 17.0.0 - from the file “Filter Gallery”   Difference Clouds 17.0.0 (2015.5.0 x001 x003) - from the file “Clouds”   Dicom 17.0.0 - from the file “Dicom”   De-Interlace 17.0.0 - from the file “Standard MultiPlugin”   Dark Strokes 17.0.0 - from the file “Filter Gallery”   Cutout 17.0.0 - from the file “Filter Gallery”   Crystallize 17.0.0 - from the file “Standard MultiPlugin”   Crosshatch 17.0.0 - from the file “Filter Gallery”   Crop and Straighten Photos Filter 17.0.0 - from the file “Standard MultiPlugin”   Crop and Straighten Photos 17.0.0 (2015.5.0 x001 x003) - from the file “CropPhotosAuto”   Craquelure 17.0.0 - from the file “Filter Gallery”   Conté Crayon 17.0.0 - from the file “Filter Gallery”   CompuServe GIF 17.0.0 - from the file “Standard MultiPlugin”   Colored Pencil 17.0.0 - from the file “Filter Gallery”   Color Halftone 17.0.0 - from the file “Standard MultiPlugin”   Collada 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”   Clouds 17.0.0 (2015.5.0 x001 x003) - from the file “Clouds”   Cineon 17.0.0 (2015.5.0 x001 x003) - from the file “Cineon”   Chrome 17.0.0 - from the file “Filter Gallery”   Charcoal 17.0.0 - from the file “Filter Gallery”   Chalk && Charcoal 17.0.0 - from the file “Filter Gallery”   Camera Raw Filter 9.6 - from the file “Camera Raw”   Camera Raw 9.6 - from the file “Camera Raw”   BMP 17.0.0 - from the file “Standard MultiPlugin”   Bas Relief 17.0.0 - from the file “Filter Gallery”   Average 17.0.0 (2015.5.0 x001 x003) - from the file “Average”   Angled Strokes 17.0.0 - from the file “Filter Gallery”   Adaptive Wide Angle 17.0.0 - from the file “Adaptive Wide Angle”   Accented Edges 17.0.0 - from the file “Filter Gallery”   3D Studio 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”Required plug-ins:   wu3d.dll   U3D Writer   9.3.0.113      WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960   VulcanMessage5.dll   Vulcan Message Library   5.3.0.13      VulcanControl.dll   Vulcan Application Control Library   5.3.0.14      updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113      TFKGEOM.dll   Kernel Geom   9.3.0.113      TfKernel.dll   Kernel   9.3.0.113      TfFontMgr.dll   FontMgr   9.3.0.113      tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120      tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120      svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0      SVGRE.dll   SVGRE   79.571757   79.571757   SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872   PSViews.dll   Adobe Photoshop CC 2015.5   17.0.0      PSArt.dll   Adobe Photoshop CC 2015.5   17.0.0      PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.50      PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0      Plugin.dll   Adobe Photoshop CC 2015.5   17.0.0      Photoshop.dll   Adobe Photoshop CC 2015.5   17.0.0      pdfsettings.dll   Adobe PDFSettings   1.04      MPS.dll   MPS 2016/02/24-01:09:44   79.571748   79.571748   mediacoreif.dll   photoshopdva   10.0.0      LogSession.dll   LogSession   7.3.1.128.44549      libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0      libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0      libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)      JP2KLib.dll   JP2KLib 2016/02/19-14:20:46   79.261706   79.261706   imslib.dll   IMSLib DLL   10.0.0.1      igestep30.dll   IGES Reader   9.3.0.113      icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339      icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339      icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339      ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872   dynamiclink.dll   photoshopdva   10.0.0      dvaunittesting.dll   photoshopdva   10.0.0      dvaui.dll   photoshopdva   10.0.0      dvatransport.dll   photoshopdva   10.0.0      dvaplayer.dll   photoshopdva   10.0.0      dvametadataui.dll   photoshopdva   10.0.0      dvametadataapi.dll   photoshopdva   10.0.0      dvametadata.dll   photoshopdva   10.0.0      dvamediatypes.dll   photoshopdva   10.0.0      dvamarshal.dll   photoshopdva   10.0.0      dvacore.dll   photoshopdva   10.0.0      dvaaudiodevice.dll   photoshopdva   10.0.0      dnssd.dll   Bonjour   3,0,0,2      CoolType.dll   CoolType 2016/05/07-01:09:29   79.573668   79.573668   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1   CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1   cgGL.dll   NVIDIA Cg Runtime   3.0.00007      cg.dll   NVIDIA Cg Runtime   3.0.00007      boost_threads.dll   photoshopdva   10.0.0      boost_system.dll   photoshopdva   10.0.0      boost_signals.dll   photoshopdva   10.0.0      boost_date_time.dll   photoshopdva   10.0.0      BIBUtils.dll   BIBUtils 2016/05/07-01:09:29   79.573668   79.573668   Bib.dll   BIB 2016/05/07-01:09:29   79.573668   79.573668   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390   ARE.dll   ARE 2016/05/07-01:09:29   79.573668   79.573668   amtlib.dll   AMTLib (64 Bit)   10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)   1.000000   AIDE.dll   AIDE 2016/02/29-16:28:21   79.571906   79.571906   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2      AGM.dll   AGM 2016/05/07-01:09:29   79.573668   79.573668   adobe_caps.dll   Adobe CAPS   10,0,0,5      AdobeXMPScript.dll   Adobe XMP Script 2016/04/19-13:13:40   79.159284   79.159284   AdobeXMPFiles.dll   Adobe XMP Files 2016/04/19-13:13:40   79.159284   79.159284   AdobeXMP.dll   Adobe XMP Core 2016/04/19-13:13:40   79.159284   79.159284   AdobeSVGAGM.dll   AdobeSVGAGM   79.571757   79.571757   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.128.44549      AdobePDFL.dll   PDFL 2016/04/13-01:12:44   79.182661   79.182661   AdobeOwl.dll   Adobe Owl   5.2.11      AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0      AdbePM.dll   PatchMatch 2016/05/17:03:10:18   1.573920   1.573920   ACE.dll   ACE 2016/05/07-01:09:29   79.573668   79.573668   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   Installed components:Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\  Startup, 454.4G, 348.4G freeScratch volume(s):Photoshop scratch has async I/O enabledTemporary file path: C:\Users\Steven\AppData\Local\Temp\Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\  test: control  bucket: 249GUIDBucket:Serial number: 96040150321714031176License Type: Subscriptionclgpu[0].CLCompute=379.408clgpu[0].CLBandwidth=2.18548e+10clgpu[0].CUDASupported=0clgpu[0].CLDriverVersion="2079.4 (VM)"clgpu[0].CLVendorID=4098clgpu[0].CLVendor="Advanced Micro Devices, Inc."clgpu[0].CLName="Capeverde"clgpu[0].CLMemoryMB=2048clgpu[0].IsIntegratedCLGPU=0clgpu[0].CLDeviceVersion="1.2 AMD-APP (2079.4)"clgpu[0].CLPlatformVersion="2.0 AMD-APP (2079.4)"glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50"glgpu[0].GLFrameBufferOK=1glgpu[0].CanCompileProgramGLSL=1glgpu[0].GLDriverDate="20160602000000.000000-000"glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"glgpu[0].HasGLNPOTSupport=1glgpu[0].GLRendererID=26687glgpu[0].GLRenderer="AMD Radeon HD 7700 Series"glgpu[0].GLRectTextureSize=16384glgpu[0].GLDriverVersion="16.200.1025.0"glgpu[0].GLVendorID=4098glgpu[0].GLVendor="ATI Technologies Inc."glgpu[0].GLName="AMD Radeon HD 7700 Series"glgpu[0].GLMemoryMB=2048glgpu[0].IsIntegratedGLGPU=0glgpu[0].GLVersion="4.1"NumCLGPUs=1NumGLGPUs=1OGLContextCreated=1AIFOGLInitialized=1AIFCoreInitialized=1OpenGL Allow Advanced Mode: True.OpenGL Allow Normal Mode: True.OpenGL Drawing Mode: AdvancedOpenGL Allow Old GPUs: Not Detected.OpenGL Drawing: Enabled.Display Bounds: top=0, left=0, bottom=1080, right=1920Display: 1TextComposer: LatinFont Preview: MediumImage cache levels: 4Image tile size: 1024KHighbeam: Enabled.3D Multitone Printing: Disabled.Design Space: Enabled.Modifier Palette: Enabled.Alias Layers: ^0Memory used by Photoshop: 70 %Memory available to Photoshop: 10780 MBFree memory: 9020 MBBuilt-in memory: 12279 MBProcessor speed: 3192 MHzLogical processor count: 12Physical processor count: 6System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreadingVersion: 10 or greaterOperating System: Windows 10 64-bitAdobe Photoshop Version: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833  x64
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John Maguire

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Display driver amdkmdap stopped responding
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John Maguire

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Jeff, I did a bit of digging into windows event viewer and found this at the time the crash occurred. Also I have the "huge," Photoshop crashdump on my one cloud. If you want it let me know and will post a link. I hope it helps:

Display driver amdkmdap stopped responding and has successfully recovered.

- System - Provider [ Name] Display
- EventID 4101 [ Qualifiers] 0
Level 3 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2016-06-24T16:31:49.337906700Z
EventRecordID 17791 Channel System Computer Steven-HP Security
- EventData amdkmdap
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Jim Bassett

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Having similar issues with AMD card on Windows 10 and PS 2015.5.  It seems that Adobe products (PS,  LR,  Premiere) have compatibility issues with AMD ..at least they do on my configuration especially since the GPU enhancement was incorporated?  I'm looking for a moderately priced compatible (NVIDIA, ?)  card that works well.  I just don't have time to keep chasing display driver c rashes,  AMD drivers, etc.  ...Does anyone have a recommendation for a compatible stable graphics card that works with Adobe?
  
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John Maguire

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Unfortunately Jim, my friend has a top of the line NVidia card on his that was listed by adobe as compatible. It does the same thing on his. The conflict is the adobe code. I've been running the suite on this machine without a hitch till now and am running a cheaper AMD 7750hd radeon. no other software I have does this except PS. I'm hoping adobe will figure out the glitch and resolve it soon. It has to do with the way it interfaces with the GPU, "Display driver amdkmdap stopped responding."
(Edited)
Photo of Traci Van Horn

Traci Van Horn

  • 11 Posts
  • 1 Reply Like
I am having the same problem.  I disabled the "Use Graphics Processor" and restarted Photoshop and it's still awful.  A selection that would have taken me minutes has taken hours and it starts trying to select things in the background that are not even in close proximity to my original selection.  I have updated my graphics driver and that didn't help either.  I am beyond frustrated at this point.
Photo of Traci Van Horn

Traci Van Horn

  • 11 Posts
  • 1 Reply Like
Here's another screenshot of what is happening.  It selected the house in the background when I was trying to clean up the selection of her face and ponytail.
Photo of Traci Van Horn

Traci Van Horn

  • 11 Posts
  • 1 Reply Like
Here's the system info.
Adobe Photoshop Version: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833  x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: AMD CPU Family:15, Model:2, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX
Physical processor count: 3
Logical processor count: 6
Processor speed: 3516 MHz
Built-in memory: 16366 MB
Free memory: 9911 MB
Memory available to Photoshop: 14526 MB
Memory used by Photoshop: 60 %
Alias Layers: ^0
Modifier Palette: Enabled.
Design Space: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 132K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GT 740"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="10.18.13.6839"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GT 740/PCIe/SSE2"
glgpu[0].GLRendererID=4040
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20160602000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GT 740"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="368.39"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="8.0.0"
clgpu[0].CLBandwidth=2.57455e+10
clgpu[0].CLCompute=202.377
License Type: Subscription
Serial number: 96040418116530266550
GUIDBucket:
  bucket: 64
  test: Butler
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\
Temporary file path: C:\Users\Traci823\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  I:\, 930.7G, 115.2G free
  C:\, 930.7G, 115.2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2016/05/07-01:09:29   79.573668   79.573668
   AdbePM.dll   PatchMatch 2016/05/17:03:10:18   1.573920   1.573920
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.11  
   AdobePDFL.dll   PDFL 2016/04/13-01:12:44   79.182661   79.182661
   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.128.44549  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.571757   79.571757
   AdobeXMP.dll   Adobe XMP Core 2016/04/19-13:13:40   79.159284   79.159284
   AdobeXMPFiles.dll   Adobe XMP Files 2016/04/19-13:13:40   79.159284   79.159284
   AdobeXMPScript.dll   Adobe XMP Script 2016/04/19-13:13:40   79.159284   79.159284
   adobe_caps.dll   Adobe CAPS   10,0,0,5  
   AGM.dll   AGM 2016/05/07-01:09:29   79.573668   79.573668
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  
   AIDE.dll   AIDE 2016/02/29-16:28:21   79.571906   79.571906
   amtlib.dll   AMTLib (64 Bit)   10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)   1.000000
   ARE.dll   ARE 2016/05/07-01:09:29   79.573668   79.573668
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2016/05/07-01:09:29   79.573668   79.573668
   BIBUtils.dll   BIBUtils 2016/05/07-01:09:29   79.573668   79.573668
   boost_date_time.dll   photoshopdva   10.0.0  
   boost_signals.dll   photoshopdva   10.0.0  
   boost_system.dll   photoshopdva   10.0.0  
   boost_threads.dll   photoshopdva   10.0.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2016/05/07-01:09:29   79.573668   79.573668
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   10.0.0  
   dvacore.dll   photoshopdva   10.0.0  
   dvamarshal.dll   photoshopdva   10.0.0  
   dvamediatypes.dll   photoshopdva   10.0.0  
   dvametadata.dll   photoshopdva   10.0.0  
   dvametadataapi.dll   photoshopdva   10.0.0  
   dvametadataui.dll   photoshopdva   10.0.0  
   dvaplayer.dll   photoshopdva   10.0.0  
   dvatransport.dll   photoshopdva   10.0.0  
   dvaui.dll   photoshopdva   10.0.0  
   dvaunittesting.dll   photoshopdva   10.0.0  
   dynamiclink.dll   photoshopdva   10.0.0  
   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   10.0.0.1  
   JP2KLib.dll   JP2KLib 2016/02/19-14:20:46   79.261706   79.261706
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   LogSession.dll   LogSession   7.3.1.128.44549  
   mediacoreif.dll   photoshopdva   10.0.0  
   MPS.dll   MPS 2016/02/24-01:09:44   79.571748   79.571748
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2015.5   17.0.0  
   Plugin.dll   Adobe Photoshop CC 2015.5   17.0.0  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.50  
   PSArt.dll   Adobe Photoshop CC 2015.5   17.0.0  
   PSViews.dll   Adobe Photoshop CC 2015.5   17.0.0  
   SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872
   SVGRE.dll   SVGRE   79.571757   79.571757
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.14  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.13  
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   Accented Edges 17.0.0 - from the file “Filter Gallery”
   Adaptive Wide Angle 17.0.0 - from the file “Adaptive Wide Angle”
   Angled Strokes 17.0.0 - from the file “Filter Gallery”
   Average 17.0.0 (2015.5.0 x001 x003) - from the file “Average”
   Bas Relief 17.0.0 - from the file “Filter Gallery”
   BMP 17.0.0 - from the file “Standard MultiPlugin”
   Camera Raw 9.6 - from the file “Camera Raw”
   Camera Raw Filter 9.6 - from the file “Camera Raw”
   Chalk && Charcoal 17.0.0 - from the file “Filter Gallery”
   Charcoal 17.0.0 - from the file “Filter Gallery”
   Chrome 17.0.0 - from the file “Filter Gallery”
   Cineon 17.0.0 (2015.5.0 x001 x003) - from the file “Cineon”
   Clouds 17.0.0 (2015.5.0 x001 x003) - from the file “Clouds”
   Collada 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   Color Halftone 17.0.0 - from the file “Standard MultiPlugin”
   Colored Pencil 17.0.0 - from the file “Filter Gallery”
   CompuServe GIF 17.0.0 - from the file “Standard MultiPlugin”
   Conté Crayon 17.0.0 - from the file “Filter Gallery”
   Craquelure 17.0.0 - from the file “Filter Gallery”
   Crop and Straighten Photos 17.0.0 (2015.5.0 x001 x003) - from the file “CropPhotosAuto”
   Crop and Straighten Photos Filter 17.0.0 - from the file “Standard MultiPlugin”
   Crosshatch 17.0.0 - from the file “Filter Gallery”
   Crystallize 17.0.0 - from the file “Standard MultiPlugin”
   Cutout 17.0.0 - from the file “Filter Gallery”
   Dark Strokes 17.0.0 - from the file “Filter Gallery”
   De-Interlace 17.0.0 - from the file “Standard MultiPlugin”
   Dicom 17.0.0 - from the file “Dicom”
   Difference Clouds 17.0.0 (2015.5.0 x001 x003) - from the file “Clouds”
   Diffuse Glow 17.0.0 - from the file “Filter Gallery”
   Displace 17.0.0 - from the file “Standard MultiPlugin”
   Dry Brush 17.0.0 - from the file “Filter Gallery”
   Eazel Acquire 17.0.0 (2015.5.0 x001 x003) - from the file “EazelAcquire”
   Entropy 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT”
   Extrude 17.0.0 - from the file “Standard MultiPlugin”
   FastCore Routines 17.0.0 (2015.5.0 x001 x003) - from the file “FastCore”
   Fibers 17.0.0 - from the file “Standard MultiPlugin”
   Film Grain 17.0.0 - from the file “Filter Gallery”
   Filter Gallery 17.0.0 - from the file “Filter Gallery”
   Flash 3D 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   Fresco 17.0.0 - from the file “Filter Gallery”
   Glass 17.0.0 - from the file “Filter Gallery”
   Glowing Edges 17.0.0 - from the file “Filter Gallery”
   Google Earth 4 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   Grain 17.0.0 - from the file “Filter Gallery”
   Graphic Pen 17.0.0 - from the file “Filter Gallery”
   Halftone Pattern 17.0.0 - from the file “Filter Gallery”
   HDRMergeUI 17.0.0 - from the file “HDRMergeUI”
   Hidden NO VERSION - from the file “TopazRemaskAutomation”
   HSB/HSL 17.0.0 - from the file “Standard MultiPlugin”
   IFF Format 17.0.0 - from the file “Standard MultiPlugin”
   IGES 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   Ink Outlines 17.0.0 - from the file “Filter Gallery”
   JPEG 2000 17.0.0 - from the file “JPEG2000”
   Kurtosis 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   Lens Blur 17.0.0 - from the file “Lens Blur”
   Lens Correction 17.0.0 - from the file “Lens Correction”
   Lens Flare 17.0.0 - from the file “Standard MultiPlugin”
   Liquify 17.0.0 - from the file “Liquify”
   Matlab Operation 17.0.0 (2015.5.0 x001 x003) - from the file “ChannelPort”
   Maximum 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   Mean 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   Measurement Core 17.0.0 (2015.5.0 x001 x003) - from the file “MeasurementCore.8me”
   Median 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   Mezzotint 17.0.0 - from the file “Standard MultiPlugin”
   Minimum 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   MMXCore Routines 17.0.0 (2015.5.0 x001 x003) - from the file “MMXCore”
   Mosaic Tiles 17.0.0 - from the file “Filter Gallery”
   Multiprocessor Support 17.0.0 (2015.5.0 x001 x003) - from the file “MultiProcessor Support”
   Neon Glow 17.0.0 - from the file “Filter Gallery”
   Note Paper 17.0.0 - from the file “Filter Gallery”
   NTSC Colors 17.0.0 (2015.5.0 x001 x003) - from the file “NTSC Colors”
   Ocean Ripple 17.0.0 - from the file “Filter Gallery”
   OpenEXR 17.0.0 - from the file “Standard MultiPlugin”
   Paint Daubs 17.0.0 - from the file “Filter Gallery”
   Palette Knife 17.0.0 - from the file “Filter Gallery”
   Patchwork 17.0.0 - from the file “Filter Gallery”
   Paths to Illustrator 17.0.0 - from the file “Standard MultiPlugin”
   PCX 17.0.0 (2015.5.0 x001 x003) - from the file “PCX”
   Photocopy 17.0.0 - from the file “Filter Gallery”
   Photoshop 3D Engine 17.0.0 (2015.5.0 x001 x003) - from the file “Photoshop3DEngine”
   Photoshop Touch 14.0 - from the file “PSDX”
   Picture Package Filter 17.0.0 (2015.5.0 x001 x003) - from the file “ChannelPort”
   Pinch 17.0.0 - from the file “Standard MultiPlugin”
   Pixar 17.0.0 (2015.5.0 x001 x003) - from the file “Pixar”
   Plaster 17.0.0 - from the file “Filter Gallery”
   Plastic Wrap 17.0.0 - from the file “Filter Gallery”
   PLY 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   PNG 17.0.0 - from the file “Standard MultiPlugin”
   Pointillize 17.0.0 - from the file “Standard MultiPlugin”
   Polar Coordinates 17.0.0 - from the file “Standard MultiPlugin”
   Portable Bit Map 17.0.0 (2015.5.0 x001 x003) - from the file “PBM”
   Poster Edges 17.0.0 - from the file “Filter Gallery”
   PRC 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   Radial Blur 17.0.0 - from the file “Standard MultiPlugin”
   Radiance 17.0.0 (2015.5.0 x001 x003) - from the file “Radiance”
   Range 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT”
   Reticulation 17.0.0 - from the file “Filter Gallery”
   Ripple 17.0.0 - from the file “Standard MultiPlugin”
   Rough Pastels 17.0.0 - from the file “Filter Gallery”
   Save for Web 17.0.0 - from the file “Save for Web”
   ScriptingSupport 17.0.0 - from the file “ScriptingSupport”
   Shake Reduction 17.0.0 - from the file “Shake Reduction”
   Shear 17.0.0 - from the file “Standard MultiPlugin”
   Skewness 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   Smart Blur 17.0.0 - from the file “Standard MultiPlugin”
   Smudge Stick 17.0.0 - from the file “Filter Gallery”
   Solarize 17.0.0 (2015.5.0 x001 x003) - from the file “Solarize”
   Spaces 17.0.0 - from the file “Spaces”
   Spatter 17.0.0 - from the file “Filter Gallery”
   Spherize 17.0.0 - from the file “Standard MultiPlugin”
   Sponge 17.0.0 - from the file “Filter Gallery”
   Sprayed Strokes 17.0.0 - from the file “Filter Gallery”
   Stained Glass 17.0.0 - from the file “Filter Gallery”
   Stamp 17.0.0 - from the file “Filter Gallery”
   Standard Deviation 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   STL 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   Sumi-e 17.0.0 - from the file “Filter Gallery”
   Summation 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   Targa 17.0.0 - from the file “Standard MultiPlugin”
   Texturizer 17.0.0 - from the file “Filter Gallery”
   Tiles 17.0.0 - from the file “Standard MultiPlugin”
   Topaz Adjust 5 10.0 - from the file “tladjust5ps_x64”
   Topaz B&W Effects 2 10.0 - from the file “tlbw2ps_x64”
   Topaz Clarity 10.0 - from the file “tlclarityps_x64”
   Topaz Clean 3 10.0 - from the file “tlclean3ps_x64”
   Topaz DeJpeg 4 10.0 - from the file “tldejpeg4ps_x64”
   Topaz DeNoise 6 10.0 - from the file “tldenoise6ps_x64”
   Topaz Detail 3 10.0 - from the file “tldetail3ps_x64”
   Topaz Impression 2 10.0 - from the file “tlimpression2ps_x64”
   Topaz InFocus 10.0 - from the file “tlinfocusps_x64”
   Topaz Lens Effects 10.0 - from the file “tllenseffectsps_x64”
   Topaz photoFXlab 10.0 - from the file “tlphotoFXlabps_x64”
   Topaz ReMask 5 10.0 - from the file “tlremask5ps_x64”
   Topaz ReStyle 10.0 - from the file “tlrestyleps_x64”
   Topaz Simplify 4 10.0 - from the file “tlsimplify4ps_x64”
   Topaz Star Effects 10.0 - from the file “tlstareffectsps_x64”
   Torn Edges 17.0.0 - from the file “Filter Gallery”
   Twirl 17.0.0 - from the file “Standard MultiPlugin”
   U3D 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   Underpainting 17.0.0 - from the file “Filter Gallery”
   Vanishing Point 17.0.0 - from the file “VanishingPoint”
   Variance 17.0.0 (2015.5.0 x001 x003) - from the file “statistics”
   Virtual Reality Modeling Language | VRML 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   Water Paper 17.0.0 - from the file “Filter Gallery”
   Watercolor 17.0.0 - from the file “Filter Gallery”
   Wave 17.0.0 - from the file “Standard MultiPlugin”
   Wavefront|OBJ 17.0.0 (2015.5.0 x001 x003) - from the file “U3D”
   WIA Support 17.0.0 (2015.5.0 x001 x003) - from the file “WIASupport”
   Wind 17.0.0 - from the file “Standard MultiPlugin”
   Wireless Bitmap 17.0.0 (2015.5.0 x001 x003) - from the file “WBMP”
   ZigZag 17.0.0 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   Recent Files  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”
   com.adobe.inapp.purchase  2.4.83 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   Libraries  2.4.83 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   Start  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”
   onOne  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.5 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Device Preview  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html”
   com.adobe.preview.loader  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html”
   Export As  3.0.5 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE
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John Maguire

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From what I've seen, during the select and mask the system uses a lot more system ram than the older refine edge did even though it's suppose to use GPU memory.
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Betty Leong, Employee

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Hi Traci,

That doesn't look right. In your second screen shot, were you only using the Refine Edge brush and brushing on the edges only? Was there any Radius setting on the right? The first one looks like a display issue, did you try another view mode or display (zoom) level?  Any screen recording would help too. Thanks. 
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Traci Van Horn

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Hi Betty,

Sorry about that, yes in the second image I was just using the refine edge brush and only brushing the edges and there was no radius on the settings.  The first one didn't have any of the weird blocks/graphics until I let off of the mouse after doing the refine edge.  When it finished processing that was the result.  I did a screen recording last night.  I just tried the select and mask today and it did better than yesterday, but it was still a far cry from what I am used to. 

Here's the screen recording https://youtu.be/6eJ0sc14tjc
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Betty Leong, Employee

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Thanks for sharing. Since it is a rather high res image, you may want to work in a more zoomed in display and perhaps try other view modes like Overlay or On Black/On White or Blank and White to get a better view and accuracy of the mask. Binary marching Ants view is difficult to view gray scale mask.  I would also suggest not using the Refine brush to brush too much on areas that you know are definite foreground, such as right in the center of the face, as that would give the wrong hints to the algorithms. If the updated driver doesn't crash for you, you can try turning back on the GPU drawing preference. 
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Stefan Klein

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Tracy,

the way you work with this feature, is really weird and you cannot expect it to work this way. You are brushing over areas that do not need refinement, because you know, that you want to have them selected (like parts of the face). Your brush is WAY TOO large! BTW, your machine seems to be superslow. Check, if you ́re running out of RAM during that action. You ́ve only assigned 60% RAM.

And zoom in while working.

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John Maguire

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Am Sorry people. I took a high res image like this to a "Techno nerd," friend of mine who has the latest gear, 8 core cpu, NVidia 6g vram and and 32g high speed ram. he's been Photoshopping for years. Even his pc bogged down. He then switched to the last version with refine edge and did a nice clean selection if less than 3 minutes
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Traci Van Horn

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Thanks, but this is they way I would have made a selection using the previous version and I would have made a clean selection and moved on to the next step in my workflow in a matter of minutes.  I did a similar selection the day  before prior to the update and it was fast and easy.  
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Traci Van Horn

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Here is another attempt.  I cleared out as much RAM as I possibly could.  Prior to opening PS my RAM usuage was 18% and jumps to 56% running PS with one internet browser tab open as well.  Anyway, I took the suggestions of zooming in.  I used the quick select tool prior to this recording and then opened select and mask to use the refine edge tool.  I wanted it to add the edges that were missed with the quick select tool.  I am using the "+" for refine edge.   It is having a hard time separating the wisps of her ponytail from the background and removed her lips and tip of her nose from the selection.  Also it would not pick up the edges of her arms.  This is super frustrating.  As I've said,  prior to updating I could have quickly and cleanly separated her from the background and barely needed to refine any edges.  Now it is very tedious and time consuming.  https://youtu.be/OXr-8qOfi_c
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Traci Van Horn

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Also the yellow dot in the video is not the actual size of the brush I am using.  That is part of the screen recorder.  My brush is very small - size 10.
(Edited)
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John Maguire

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Traci, you are not alone. I'd suggest going back to the previous version until adobe realizes that we have been using the refine edge for over a year and know what we're talking about when something is wrong. BTW, here's a low res pic I just did in 6 minutes in 2015. Can't even get close to it in 2015.5
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Traci Van Horn

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Thank John.  I wish I could go back to the previous version.  I think it was removed with the update.  I didn't check that little box before I clicked update.  I feel like the new tools are like trying to balance on a greased beach ball in the middle of the ocean during a storm.
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John Maguire

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If you're on the cloud, it should list it under previous versions. I made the same mistake and was able to go back!. In fact I did it twice;)
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Traci Van Horn

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Previous versions are completely gone from my CC desktop.  :/
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Traci Van Horn

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I signed out of CC and signed back in and was able to reinstall my previous version of PS.  Here's an apples to apples comparison (see above comment for screen recording of updated PS select and mask).  I have already used quick select to make my selection and then did refine edge.  It did a much better job making a clean selection and picked up the wispy hair in her ponytail, the tip of her nose and her fingertip.  I was done quickly and without a lot of fuss.  https://youtu.be/0q3QemDRsvk
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John Maguire

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Traci, so glad you were able to get back to the previous version. Here's hoping they continue to  support it until the .5 is fixed. btw: what recording software did you use?
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Traci Van Horn

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Thank you so much for you help.  I use Icecream screen recorder.  It's pretty basic, but it gets the job done and it's free.