Lightroom mobile: Select 6 photos on iOS version, send to Camera Roll, only 4 go. Repeated twice.

  • 1
  • Problem
  • Updated 3 months ago
  • (Edited)
On iOS version of Lightroom not all selected photos have requested action taken
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Tim Barwick

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  • Sad, frustrated

Posted 3 months ago

  • 1
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vijay.ghate

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I tried it. iPhone 7. Selected 6 .dng files. All 6 go to Camera Role.
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Rikk Flohr, Official Rep

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I tested also, Tim. Selected 6  - save to Camera Roll (Max Available) . - 6 Arrive in Camera Roll.

When you use the Save to Camera Roll option, you should see a blue dialog indicating how many photos were sent. Do you see the dialog? Does it indicate 6 or 4 in the text?

Tell us a little about your images in Lightroom Mobile - are they Smart Previews synced from LrClassic? Originals from the LrEcosystem? Files from another photo App on your iPhone?
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Tim Barwick

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Thanks for the prompt response.

It indicated 4 in the text.

They were added to Lightroom CC (not classic) on my Mac.
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Rikk Flohr, Official Rep

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I tested again with 6 Canon 5d Mark IV files ingested through Lightroom Desktop and synced as originals to the cloud.

Progress dialog indicated 1/6, 2/6, 3/6 etc as originals were downloaded from the cloud. 
Blue DIalog indicates 6 
Camera Roll receives 6 

Free space on device?
Device model?
Lightroom Version Number Installed?
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Tim Barwick

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125GB Free Space
iPhone X
Lightroom Version 4.3.2.55A26D
All were (and are still) Smart Previews
(Edited)
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Ralf Bernert, Employee

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Did you select "Small - 2048" or "Maximum available"..?
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Tim Barwick

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Maximum available, just set to "Small" and it still only renders 1 out of 1 tho' I'd selected 4. :-)
(Edited)
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Ignacio Barrientos, Employee

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Do you always have this issue with the same images?
E.g. selecting other images and saving to Camera roll, does that also cause an issue?

Does it help to logout and login again?
Please only try this out once your imports are done (tap on cloud icon to see if any imports are running).